Real-World Case Studies and Customer Success Stories with BirdEye

Birdeye helped Hughston Clinic boost their online reviews from 60 to nearly 8,000. The clinic saw a 378% increase in... reviews and a 2390% rise in clicks to phone calls. Birdeye's platform automated review collection and integrated with their EHR system, Athena Health. Hughston Clinic received over 66,000 survey responses and achieved a 25% survey conversion rate. The clinic now manages feedback and reputation efficiently across all locations.
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Birdeye AI helped Foundation Partners Group manage customer experiences across 250+ locations. The company used Reviews AI, Surveys AI, and... Listings AI to centralize feedback, automate review requests, and keep business listings accurate. They achieved a 97% review response rate and tripled their Google reviews, averaging 842 new reviews per month. Listings AI drove 7.8 million profile impressions and 1.6 million website visits. These tools improved online reputation, operational efficiency, and customer care quality.
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Birdeye Insights AI helped D4C Dental Brands manage patient feedback across 200+ locations. D4C used real-time sentiment analysis to spot... trends and fix issues fast. They improved patient experience by acting on over 10,000 reviews and surveys. Quick Action Buttons let them resolve problems like long wait times within 24 hours. D4C aligned marketing and operations, building patient loyalty and driving growth.
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Quick Care Med used Birdeye to manage over 150 digital listings from one dashboard. They saw 98.5K Google Map impressions... and 94.7K call clicks. Birdeye integration with eClinicalWorks automated review requests, leading to 15.3K reviews and a 4.6-star rating. Chatbot AI reduced phone calls and improved patient engagement. Quick Care Med boosted online visibility, increased patient inquiries, and attracted more job applicants.
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Birdeye helped MedLink Georgia boost patient satisfaction across 31 locations. MedLink used Birdeye Webchat, Inbox, and Reviews to manage patient... communications and online reputation. The team consolidated messages from multiple channels, making it easier to respond quickly. Review volume jumped from 52 to 807, and their star rating improved from 4.1 to 4.7. MedLink now has better patient feedback and a stronger online presence.
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Birdeye helped Healthpointe boost its online reputation by generating over 15,000 new patient reviews in 12 months. The healthcare provider... improved its average rating from 3.3 to 4.8 stars. Healthpointe's review website ranked #1 on Google, driving 90,000+ online visitors through SEO. The solution created a consistent presence on 50+ websites. Healthpointe used Birdeye's review management platform to collect feedback and attract more patients.
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Birdeye helped Thrive Pet Healthcare manage reviews and surveys across 85 locations. Before Birdeye, they used ReviewTrackers and SurveyMonkey but... found them lacking. Birdeye gave them one platform for in-depth feedback and review management. The team now monitors and responds to reviews from all sites in one dashboard. Birdeye's insights help them ensure a consistent, high-quality patient experience.
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Birdeye helped Family Care Center automate review requests for its mental health clinics. Before Birdeye, manual review requests took too... much time and got few results. With Birdeye, the clinic sent automated review requests and tracked reviews on over 150 sites. Family Care Center gained 237 new Google reviews and 74 Facebook reviews. The clinic now stands out with more reviews and a higher star rating than competitors.
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Birdeye helped Hughston Clinic boost patient reviews by 378%. The clinic saw a 2390% increase in clicks to phone calls... and a 5840% rise in map views. Birdeye's platform made it easy to manage provider and location information across 25 sites. The solution improved online reputation and patient feedback management. Hughston Clinic now uses Birdeye for reviews, listings, surveys, and insights.
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Birdeye helped Illinois Retina Associates, S. C. boost online reviews for their 12 locations and 11 providers. The practice used...Birdeye's Reviews, Listings, and Inbox tools to manage patient feedback in one dashboard. Staff send review requests by text and email, then follow up with reminders. The centralized platform makes it easy to monitor and reply to reviews. This improved their online reputation and patient engagement.
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Birdeye Reviews helped McDuffie Dentistry automate review requests. The practice saw a 994% increase in Google reviews and a 346%... rise in total online reviews in one year. Their rating jumped from 4.4 to 4.9. The new reviews boosted their SEO, moving them into the top 5 search results for dentists in Durham. Patients now find and book appointments more easily online.
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Birdeye helped Smile Workshop, a Texas dental group with 14 locations, automate patient review requests using Eaglesoft integration. They increased reviews... by 193% and generated more reviews in 12 months than in the previous 10 years. The platform improved review response rates by 32% with auto-responses. Smile Workshop also saw more website traffic, calls, and clicks. Birdeye's dashboard provided real-time insights and easy management across all locations.
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Birdeye helped Sona Dermatology & MedSpa boost online reviews across 18 locations. Before Birdeye, Sona struggled to get patients to... post reviews, which hurt their Google ranking. Birdeye's automated SMS and email review requests made it easy for patients to share feedback. Sona received instant alerts for new reviews and could respond quickly to concerns. Birdeye also built custom review microsites for each location, improving visibility and patient engagement.
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Birdeye helped Sono Bello increase patient show rates by up to 20%. Sono Bello used Birdeye Reviews and Surveys to... collect and analyze patient feedback across 100+ locations. The platform made it easy to request reviews and respond quickly, improving patient satisfaction. AI-powered insights from Birdeye guided process improvements and boosted Sono Bello’s reputation. More positive reviews attracted new patients and motivated existing ones to keep appointments.
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Birdeye helped Complete Care boost patient reviews by 3,653%. The company grew from less than 30 reviews per location to... over 29,650 reviews with a 4.8 average star rating. Automating review collection saved staff time and improved patient feedback. Complete Care saw a 17% increase in star ratings and a drop in cost per lead and click. Mass texting with Birdeye made patient communication easy and effective.
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Valley Veterinary Care used Birdeye Social to manage social media for 24 locations. They needed to keep content authentic and... local while maintaining corporate consistency. Birdeye Social helped them streamline posting, use AI to generate engaging content, and boost social engagement. The platform enabled bulk posting, local personalization, and easy reputation management. Valley Veterinary Care saw increased engagement and more posts created in Q1 2023 than all of 2022.
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Birdeye helped Pacifica Senior Living manage social media for 96 communities. The platform centralized content creation, scheduling, and engagement, making... it easy to post 11,200 times in 9 months. Birdeye’s mobile app let staff share real-time photos and videos, building trust with families and prospects. Approval workflows kept brand standards high. Pacifica saw a 25% increase in engagement across digital platforms in 6 months. Birdeye’s tools made social media management faster and more authentic.
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D4C Dental Brands used Birdeye Insights AI to analyze feedback from over 10,000 reviews and surveys. They identified trends like... appointment scheduling issues and service inconsistencies across 200+ locations. Real-time insights helped D4C quickly address staffing and communication gaps. The team used actionable data to improve patient satisfaction and align marketing with operations. D4C strengthened patient loyalty and maintained a competitive edge in dental care.
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Foundation Partners Group used Birdeye AI to manage customer experiences across 250+ locations. They centralized reviews, surveys, and listings, making... it easier to deliver compassionate service. With Reviews AI, they achieved a 97% response rate and an average 4.7-star Google rating. Automated review requests tripled their Google reviews, adding about 842 new reviews per month. Listings AI ensured accurate business profiles, leading to 7.8 million profile impressions and 1.6 million website visits.
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Birdeye Surveys helped Mecca Property Management automate resident feedback collection. Integration with Appfolio enabled real-time insights and AI-powered survey summaries.... Mecca saw a 54% increase in NPS promoters in under 6 months. Custom surveys improved engagement and satisfaction. The solution streamlined data management and boosted retention rates.
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Birdeye's AI-powered tools helped Fairlawn Real Estate improve resident engagement and streamline operations. Fairlawn used Insights AI, Reviews AI, and... Ticketing to automate review management and feedback resolution. The company quickly identified trends and responded to resident concerns within 48 hours. These solutions boosted efficiency, enhanced resident satisfaction, and strengthened Fairlawn's reputation in the property management market.
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Birdeye helped Superior Storage boost their online reputation and customer referrals. After using Birdeye, Superior Storage saw a 268% increase... in reviews and a 49% rise in web visits. The company automated review and referral requests, making it easier to get feedback and new customers. Birdeye's dashboard and Google integration let managers respond quickly to reviews. Superior Storage also praised Birdeye's customer support as the best they have experienced.
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Birdeye helped Moss & Company manage listings and reviews for over 300 locations. Moss saw a 761% increase in map... views and a 218% increase in search views. Phone call clicks rose by 259%, web visits by 290%, and directions by 222%. With Birdeye, Moss replied to 141% more reviews and gained 62% more reviews. The platform made it easy to update listings and centralize feedback, improving customer experience.
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Birdeye helped PRD Panania, a real estate agency, boost local SEO using review generation and social posting tools. In 12 months,... they generated 143 new reviews and saw a 162% increase in calls. Website visitors rose by 236%, and direction requests jumped 296%. The agency also saw a 132% increase in Google profile activity and a 16% rise in discovery searches. PRD Panania praised Birdeye for its easy review request process and efficient social posting features.
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Birdeye Reviews helped Affordable Family Storage boost online reviews from 30 to 149 per month, a 5x increase. The company used... Birdeye to manage reviews from 8 locations in 5 states. Staff now send more review requests and tie manager bonuses to review performance. The dashboard makes it easy to track reviews by location. More reviews led to more business and a stronger reputation in the self storage market.
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Birdeye helped Pangea Properties manage reviews and customer communications across 40 locations. The company used Birdeye's Listings, Reviews, Inbox, and... Insights to automate review requests and respond to feedback. Integration with Yardi allowed them to collect tenant feedback and improve business practices. This boosted their local SEO and improved their online reputation. Pangea Properties maintained strong customer care even during the pandemic.
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Birdeye helped the Novello Group, a real estate firm in South Florida, automate review requests and boost online reputation. Before Birdeye, they... sent review requests manually with poor results. Using Birdeye's review request templates, they gained 86 new client reviews in 18 months. The Novello Group now has 28% more reviews than the average real estate firm. This increase in reviews led to more direct customer contacts and higher trust online.
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Birdeye helped Kairoi Residential, a 26-location property management company, improve its online reputation. Before Birdeye, Kairoi had a 2.7 average... review rating and struggled to manage feedback with only two marketing employees. After using Birdeye's reviews, benchmarking, and insights tools, their average rating rose to 4.0 in one year. The platform made it easy to monitor and respond to reviews, saving time and boosting competitive advantage. Kairoi now uses Birdeye to show partners they have the highest ratings in their area.
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Birdeye helps National Storage Affiliates manage feedback and reviews across 1,119 locations. NSA uses Reviews, Insights, and Surveys to automate... feedback requests and track customer sentiment. AI-powered replies and dashboards let NSA scale engagement and benchmark performance. The platform helps NSA resolve issues fast and adapt pricing based on customer sentiment. NSA gains a unified view of brand health and actionable insights for growth.
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Birdeye Surveys helped Mecca Property Management automate resident feedback collection. Manual surveys were slow and inconsistent, but Birdeye integrated with... Appfolio to trigger surveys at key resident events. AI-powered reporting and sentiment analysis gave Mecca real-time insights. The company saw a 54% increase in NPS promoters in under six months. Mecca now tailors services and events based on resident feedback, improving satisfaction and retention.
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Birdeye helped Superior Storage automate their review request process. Before Birdeye, they averaged 25 Google reviews per month. After implementation,... they saw 45-50 new reviews monthly and a 268% increase in total reviews. Web visits rose by 49% and search views by 44%. Automated referrals brought in six new customers in the first month. Birdeye’s dashboard and support made review and referral management easy across 29 locations.
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Fairlawn Real Estate used Birdeye’s AI tools to improve resident satisfaction and streamline operations. The company faced challenges with slow... review responses and lacked tools to spot feedback trends. Birdeye’s Insights AI and Reviews AI automated review management and provided actionable insights. Ticketing ensured fast, thoughtful responses to resident concerns. Fairlawn now responds faster, builds stronger resident relationships, and maintains high occupancy rates.
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Birdeye helped VanDyk Mortgage Corporation automate Google review requests, boosting their online visibility. In just 6 months, VanDyk Mortgage received... 1,600 new reviews. The company also improved compliance management by standardizing listings across 90+ locations. Automated surveys led to a high NPS score of 92.3, with 93.9% of respondents as promoters. Birdeye's support team made setup and integration easy for VanDyk Mortgage.
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Birdeye helped Indiana Members Credit Union manage 30+ locations with Listings AI, Reviews AI, and Insights AI. IMCU centralized branch... information, saving time and improving online visibility. Reviews AI integrated with Symitar to boost review requests and positive feedback. Insights AI gave actionable data, helping IMCU track member satisfaction and trends. IMCU improved engagement, reputation, and operational efficiency using Birdeye's platform.
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Birdeye helped Rate, a top U. S. mortgage lender, automate feedback collection and improve customer engagement. Rate integrated Birdeye with...their CRM to streamline review and survey requests for 2,500 loan officers. This led to a 12% increase in review frequency and a 14% rise in response rates. Rate collected 3,800 new reviews in ten months and maintained a 4.9-star average rating. Their Net Promoter Score reached 88.2, showing strong customer satisfaction and improved online reputation.
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Birdeye helped American Pacific Mortgage boost their online reputation. The company saw a 905% increase in reviews and gained over... 30,000 new Google reviews. Their Google rating reached 4.9 stars. Birdeye automated review requests and responses, making it easy to manage feedback across 1,530 locations. AI-powered tools helped APM respond quickly and track customer sentiment, leading to higher retention and stronger client loyalty.
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Birdeye helped Park Community Credit Union automate review requests after each loan approval. This led to a jump in monthly... reviews from 10 to 300. The credit union used Birdeye to collect, monitor, and respond to feedback across platforms. The increase in reviews improved their online visibility and gave them more insights into member needs. Branch managers now use Birdeye's dashboard to manage and respond to reviews efficiently.
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Birdeye helped Waterstone Mortgage boost their online reputation management. Before Birdeye, Waterstone Mortgage struggled with low survey response rates and... lost referrals. After using Birdeye, they saw a 380% increase in reviews for loan officers in one year. Birdeye's integration with Encompass automated review requests and improved their SEO profiles. Waterstone Mortgage also saw a 338% surge in review volume and higher ratings.
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Birdeye helped VanDyk Mortgage automate Google review requests, boosting their online visibility. In just 6 months, VanDyk Mortgage received 1,600... new reviews. The team uses Birdeye to send automated review and survey requests at key loan milestones. Listings management across 90+ locations is now streamlined and compliant. VanDyk Mortgage achieved a 92.3 NPS score, with 93.9% of survey responders as promoters.
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Rate used Birdeye’s AI tools to automate feedback collection and improve client relationships. The company integrated Birdeye with its CRM... to streamline review and survey requests for 2,500 loan officers. Automation led to a 12% increase in review frequency and a 14% rise in response rates. In ten months, Rate collected 3,800 new reviews and maintained a 4.9-star average rating. With a Net Promoter Score of 88.2, Rate boosted customer satisfaction and online reputation.
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Birdeye helped Indiana Members Credit Union manage over 30 locations with AI-powered tools. IMCU used Listings AI to update branch... information instantly across all platforms. Reviews AI integrated with their core banking system to boost review requests and improve ratings. Insights AI gave IMCU actionable feedback and trends from member reviews. IMCU saved time, improved online visibility, and increased member satisfaction with Birdeye.
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Birdeye Social AI helped GreenEarth Cleaning grow social reach by 833. 2% and drive 29.4K post link clicks. The platform...unified social media management for over 230 franchise locations, reducing duplicate posts and boosting brand consistency. Franchisees gained tools to plan, localize, and post content, increasing their total social audience by 150.7%. Engagements rose by 1687.4%, and new locations saw rapid follower growth. Birdeye's AI-powered features made social marketing easier and more effective for every store.
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Birdeye helped Kona Cleaners automate review requests, sending 85x more requests than before. The platform integrated with their CRM, saving... employee time and boosting new customer growth. Kona Cleaners used Birdeye's customer experience templates to measure customer sentiment and improve service. Employees now focus on responding to negative reviews, while positive reviews use automatic templates. The business saw a strong increase in customer satisfaction and brand reputation.
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Birdeye helped Mr. Electric of San Antonio fix a poor online reputation. The business used Birdeye to send review requests... by text and email, achieving a 45% conversion rate. They now have a 4.2 star rating and over 500 reviews. Employees track review requests with the Birdeye Leaderboard, boosting motivation. Birdeye also makes it easy to respond to reviews and improved their Google search ranking.
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Birdeye Webchat helped Pretty Handy Guys convert 12 new customers in just one month. The handyman business used Birdeye to... answer questions from website visitors fast. They saw a big jump in online reviews and a higher star rating. The Birdeye review widget gave them strong social proof, with over 600 visitors seeing their reviews. Owner Rick Patterson said Birdeye paid for itself four times in the first month.
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Birdeye helped RED RHINO boost Google reviews by 1243% and total review volume by 1048%. The company used Birdeye's Reviews,... Surveys, Insights, and Social tools to improve customer experience across 10 Florida locations. RED RHINO collected nearly 10,000 new reviews and saw a 61.7% increase in Google Maps views. The all-in-one dashboard made it easy to monitor and respond to reviews. Direct website visits reached 4,600, and mobile profile impressions hit 27,200.
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Birdeye Reviews helped Sebastian Moving boost their online presence. Before using Birdeye, they had 10 movers and 6 trucks and... struggled to get customer reviews. With Birdeye's automated SMS and email review requests, they saw a huge increase in Google and Facebook reviews. In 18 months, Sebastian Moving quadrupled their business, expanded to 27 trucks, and hired hundreds of movers. Their thousands of new reviews earned them a 5-star rating and a spot in Google’s local 3 pack.
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Birdeye helped TruForce Pest Control stand out in a crowded market. The company used Birdeye's Reviews, Messaging, and Referrals tools... to automate review requests and improve customer communication. In 18 months, TruForce generated 876 new reviews, increased their Google rating to 4.6 stars, and received 27.6K Google Business Profile impressions. They also gained 58 referral leads and sent 1.6K messages using Birdeye Messaging. These results helped TruForce attract more customers and outshine competitors.
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Birdeye helped Drop Dead Pest Control boost customer engagement and online presence. The company saw a 98% increase in calls,... 110% more website visitors, and a 678% rise in direction requests. Birdeye's unified inbox and webchat made it easy to manage reviews and respond to inquiries fast. In the first 6 months, they gained over sixty 5-star reviews on Google and Facebook. The Chatbot AI feature enabled 1,096 extra conversations and an average response time of 1 minute.
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Birdeye Social AI helped GreenEarth Cleaning grow its social reach by 833%. The platform unified social media management for over... 230 franchise locations. Franchisees gained visibility and control, reducing duplicate posts and inconsistent messaging. GreenEarth achieved 1.9 million impressions and 29,400 post link clicks. The total social audience grew by 150%, and engagements increased by 1,687%. New locations saw rapid follower growth, making social media a key part of their launch strategy.
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Birdeye Insights AI helped Sun Auto Tire & Service analyze customer reviews in seconds instead of hours. The company used... AI-driven insights to improve customer communication and operational efficiency across 200+ locations. Sun Auto tracked sentiment, reputation, and listings scores to measure and enhance customer experience. The platform enabled fast benchmarking against competitors and supported local SEO. Real-time feedback led to new processes for timely service updates, reducing communication gaps and boosting satisfaction.
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Birdeye Reviews helped Avondale Toyota increase Google reviews by 2,200 in just over a year. The dealership used Birdeye’s CRM... integration to automate review requests after every purchase or service. In 2023, they added custom QR codes, leading to 180 scans per month. This made it easy for customers to leave feedback and improved their online reputation. Avondale Toyota now stands out online and turns reviews into more revenue.
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Birdeye helped O’Brien Auto Group automate review requests and manage online listings. The group gained 55,200 new reviews and a... 4.5-star Google rating. They received 2.2 million profile impressions, 278,800 calls, and 723,800 website visits. Automated feedback requests made it easy for customers to share experiences. O’Brien Auto Group improved reputation management and customer engagement across 13 locations.
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Birdeye helped O'Brien Auto Group improve customer insights and boost online ratings. The company struggled to get employees to ask... for reviews and lacked deep feedback analysis. Birdeye's platform and Insights tool enabled data-driven actions and better customer experience management. O'Brien Auto Group now addresses concerns at the dealership level, leading to higher customer retention and revenue. The solution supports review generation and reputation management in the automotive sector.
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Birdeye Insights AI helped Sun Auto Tire & Service analyze customer reviews faster. The team used to spend hours sorting... feedback, but now they do it in seconds. This change let them act quickly on customer concerns and improve service. Sun Auto used Birdeye to track performance at over 200 locations and benchmark against competitors. They also fixed communication gaps by sending real-time updates to customers. These steps improved customer experience and operational efficiency.
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Birdeye Listings helped Coleman Taylor Transmissions fix inconsistent business listings online. The company unified its presence across Google, Facebook, Bing,... and Apple. This led to 475,700 profile impressions, 16,200 website visits, 31,400 direction requests, and 80,300 call clicks. Birdeye Reviews enabled them to gain 1,700 new reviews and maintain a 4.5-star average rating. AI-powered tools made review management fast and easy, boosting their local search visibility.
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Birdeye Social AI helped Elevate Roofing & Exteriors boost their social media presence. The team saved hours by using AI-powered... post generation and a centralized dashboard. They published over 1.6K posts and saw a 79.4% increase in Instagram followers. Facebook followers grew by 289.5%. The company gained 644.9K impressions and 27.2K social engagements. TikTok integration made video content easy to manage and increased total video views to over 101K.
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Birdeye helped Window Nation collect 40,200 new reviews and 21,800 Google reviews, raising their Google rating to 4. 8 stars. The...platform unified review management, messaging, and listings, cutting average response time to 33 minutes. Over 80% of review requests became published reviews. Window Nation now uses real-time insights and analytics to improve customer experience and business decisions. Birdeye's all-in-one solution drives growth and boosts customer engagement for Window Nation.
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Birdeye helped Accent Roofing Service collect over 2,000 reviews and attract 18,000 visitors. The company used Birdeye Reviews to make... review collection easy and fast. Employees just enter a name and email, and customers get a custom review request. Accent Roofing now has more than 400 Google reviews and 200 Facebook reviews. Their Birdeye profile brought in close to 15,000 visitors, boosting search visibility and customer trust.
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Birdeye Social AI helped Elevate Roofing & Exteriors boost their social media presence. The company struggled to post consistently across... Facebook, Instagram, Google, and TikTok. Birdeye's AI-powered tools made content creation and scheduling easy. Elevate published over 1,600 posts and saw 644,900 impressions and 27,200 engagements. Instagram followers grew by 79.4% and Facebook followers by 289.5%.
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Window Nation used Birdeye to manage reviews, listings, and messaging in one place. They gained over 40,000 new reviews and... improved their Google rating to 4.8 stars. The team now responds to reviews in under 24 hours and handles customer messages with an average response time of 33 minutes. Over 80% of review requests turn into published reviews. Birdeye’s analytics help Window Nation track performance and make better business decisions.
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Birdeye helped Chartway Credit Union automate review collection and manage online reputation across 32 branches. Chartway replaced manual methods and... Podium with Birdeye’s platform, using automation and competitor benchmarking tools. They gained 1.7k new reviews, increased their Google reviews by 1.3k, and reached a 4.7-star rating. Chartway now responds to feedback in under 24 hours and tracks performance with monthly reports. The solution supports growth, improves member satisfaction, and strengthens their brand.
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Birdeye helped Baton Rouge Telco Federal Credit Union collect over 300 new authentic reviews. The credit union used Birdeye's review... management and benchmarking tools. This led to a top ranking for "best credit union baton rouge" in Google Search. The Birdeye dashboard made it easy to request and display reviews. Baton Rouge Telco Federal now tracks competitors' reviews and member satisfaction.
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Birdeye helped Park Community Credit Union increase their monthly reviews from 10 to 300 by automating review requests after loan approvals. The platform made... it easy to collect, monitor, and respond to member feedback across multiple sites. Branch managers used Birdeye’s dashboard to quickly address reviews and improve member satisfaction. Advanced analytics and benchmarking tools gave Park Community deep insights into member sentiment and their position in the market. This led to better service, higher engagement, and a stronger reputation online.
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Chartway Credit Union used Birdeye to automate review collection and manage feedback across 32 branches. They replaced manual review methods... and saw a 1.3k increase in Google reviews, reaching over 2,000 total. Their Google rating improved to 4.7 stars. Chartway now responds to reviews in less than 24 hours and tracks competitor benchmarks. Birdeye’s platform helped them boost member engagement and reputation.
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Birdeye helped Firstmark Credit Union boost their Google review score from 3. 6 to 4.6 stars. The number of reviews...doubled from 1,200 to 2,700, improving their SEO and online visibility. Google Seller Ratings increased their click-through rate from 4% to 10% and lowered cost-per-click to 45 cents. The partnership made it easier for new customers to find them and drove more revenue from Google Ads. Firstmark Credit Union now stands out in a crowded financial market.
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Birdeye helps Black Bear Diner manage guest feedback across 150+ locations. The restaurant chain uses Reviews AI, Surveys AI, Insights... AI, and Competitors to monitor reviews, collect feedback, and analyze guest sentiment. Automated alerts and role-based dashboards let managers resolve issues fast and track performance. Insights AI revealed positive trends, saving time and guiding decisions. Black Bear Diner improved guest satisfaction and streamlined operations with Birdeye's customer experience platform.
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Birdeye Insights helped Blaze Pizza manage customer feedback across 116 locations. The platform enabled Blaze to hold a 4.3-star average... rating and receive 175% more reviews in 12 months. Locations with ratings above 4.4 stars saw 15% same-store sales growth. Blaze used daily reports and Net Promoter Score to track performance and respond to customer issues. The solution supported rapid expansion and improved customer experience.
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Birdeye helped The Saxton Group boost reviews from 406 to 1,425 per month. Their average star rating rose from 4.2... to 4.3. The company achieved a 97% response rate to reviews and closed tickets 308% faster. In 2020, they gained over 9,000 new reviews. These improvements led to more loyalty and higher foot traffic, even during COVID-19.
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Birdeye Listings helped Cunningham Restaurant Group manage 42 locations across three states. They faced challenges with inconsistent business details on... Google, OpenTable, Facebook, and Apple Maps. Birdeye automated updates, improved accuracy, and made it easy to keep listings current. This led to a 1,048.62% surge in Google-driven traffic in just one month. The solution strengthened their brand and improved customer satisfaction.
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Birdeye's AI tools help Black Bear Diner manage guest feedback across 150+ locations. The platform consolidates reviews from over 150... third-party sites, triggering automated alerts and support tickets for negative feedback. Location managers use role-based dashboards and mobile apps to resolve issues quickly. Insights AI analyzes guest sentiment, helping leadership spot trends and improve service. Surveys AI collects direct feedback, while Competitors benchmarks reputation against rivals. These tools enable Black Bear Diner to maintain high guest satisfaction as they grow.
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Birdeye helped Hudson’s Furniture + Mattress automate feedback collection across 14 showrooms. Integration with their point-of-sale system triggered review and... NPS survey requests at key moments. Since using Birdeye, Hudson’s collected over 7,200 new reviews and boosted their average rating from 4.5 to 4.7 stars. Their NPS score reached 79, with 85.2% of survey respondents as Promoters. AI-powered insights and automation improved efficiency, sales tracking, and customer loyalty.
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Birdeye helped Texas Wood Supply boost their online reputation and customer engagement. The company saw a 1,238% increase in reviews... and a 955% rise in Google reviews. Their overall rating reached 4.7 stars. Birdeye Surveys gave them valuable customer feedback and automated review requests. Texas Wood Supply also gained 15.9k website visits and 62.5k profile impressions.
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Exclusive Furniture used Birdeye to improve customer experience and lead management. The company switched to Birdeye for webchat, reviews, referrals,... and listing management. Over 100 employees now use Birdeye to respond to leads and customers quickly. Website visits increased by 61% and Google searches rose 16% in three months. Automated review responses and surveys helped save time and gather feedback. Birdeye made it easier to track referrals and benchmark against competitors.
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Birdeye helped Bed Pros Mattress boost their online reviews by over 400% in just one month. The platform automated review... requests and managed business listings across 150+ sites. This improved Bed Pros Mattress’s SEO and made it easier for customers to find accurate store information. Staff engagement increased through leaderboard reports, motivating employees to request more reviews. The surge in reviews led to higher revenue and more customers visiting their stores.
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Hudson’s Furniture + Mattress used Birdeye to automate review and survey requests across 14 showrooms. Integration with their point-of-sale system... triggered feedback at key moments, boosting review volume to over 7,200 and survey responses to 4,600. Their average rating rose from 4.5 to 4.7 stars, with a 79 NPS score and 85.2% of customers as Promoters. AI-powered dashboards and response tools helped the team act on insights, improve customer engagement, and link feedback directly to sales growth.
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Birdeye helped CF Search Marketing boost online reviews for car dealerships. Dealerships saw a 500% increase in review count in... the first month. One client raised its Google rating from 3.7 to 4.0 stars in four months. Another improved average review scores from 3.0 to 4.8 in two months. Automated review requests and analytics tools made it easy to collect and manage feedback, driving more traffic and sales.
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Birdeye Webchat helped BeCreative360 automate client communications. Before, manual processes slowed their team. With Chatbot AI, they now handle routine... questions fast and focus on complex needs. The AI gives 24x7 support, captures leads, and books appointments. BeCreative360 uses the Command Central Dashboard to track key metrics and manage clients better. This boosts client satisfaction and helps them scale their business.
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Birdeye helped BlendWorks Digital Marketing improve client SEO and online visibility. The agency used Birdeye's Listings and Reviews tools to... manage business listings and boost Google Business Profiles. One realtor client moved from page three to the top three search results in six months. Automation and integration features saved time and made review management easy. BlendWorks became a more complete digital marketing firm with Birdeye.
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Birdeye helped Creekmore Marketing double its client base and boost retention. Creekmore needed an easy-to-use online reputation management tool for... small business clients. Birdeye's mobile app made review generation simple, even for less tech-savvy users. Clients saw fast results, with one consignment store increasing review volume by 460% and reaching #1 in search for "used furniture middlebury." The platform improved SEO rankings and client satisfaction.
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CF Search Marketing used Birdeye to help car dealerships improve their online reputation. They integrated Birdeye with dealer management systems... to automate review requests after each transaction. Dealerships saw a 500% increase in review count in the first month and improved ratings on Google and Facebook. One dealership raised its Google rating from 3.7 to 4.0 in four months. Another improved its average review score from 3.0 to 4.8 in two months. These results boosted dealership visibility and attracted more customers.
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Birdeye automated Hupy and Abraham's client feedback process, saving staff time and boosting efficiency. The law firm integrated Birdeye with... Filevine to trigger review and survey requests automatically. This led to over 2,100 new reviews and an average 4.6-star rating. Nearly 75% of clients became Net Promoter Score promoters, showing strong satisfaction. The firm also saw a noticeable increase in Google review ratings, improving online credibility.
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Birdeye helped Patterson Law Group get over 200 new reviews and 18,000 more website visitors. Before Birdeye, the firm struggled... with manual review requests and low conversion. Birdeye automated review requests, making it easy to collect feedback. The law firm now ranks higher in search results and gets more clients from online reviews. The Birdeye dashboard lets them monitor and respond to reviews across 150+ sites.
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Birdeye helped RP Law Group automate review requests, boosting Google reviews by 13x and Facebook reviews by 8x in two years. The law firm... saw a 42x increase in review volume in the first year and achieved a 4.8 average star rating. Over half (58%) of review request emails converted into Google reviews. Automated review management improved online visibility and client trust for this legal services provider.
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Hupy and Abraham used Birdeye to automate their client feedback process. Before, staff sent feedback requests manually, which took a... lot of time. With Birdeye, review and survey requests are sent automatically after each case closes. This helped the firm collect over 2,100 new reviews and reach an average rating of 4.6 stars. Their Net Promoter Score is now 59, showing strong client loyalty. Staff now spend less time on manual tasks and more time helping clients.
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Birdeye AI helped Genesis Counseling Center boost patient engagement and streamline communication. Genesis processed over 100 web chats daily, ensuring... real-time support. Their online reputation improved from a 2.3 to a 4.6 star rating, with over 1,400 reviews collected. Chatbot AI and Messaging AI enabled HIPAA-compliant, efficient, and empathetic patient interactions. Genesis now connects with more patients and delivers faster, higher-quality care.
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Birdeye helped New Age Physiotherapy boost their Google star rating from 3. 0 to 5.0. The clinic used Birdeye's Listings,...Reviews, and Inbox tools to manage their online presence and send review requests. In 12 months, they generated 393 new reviews and saw a 195% increase in calls. Website visitors rose by 222%, and direction requests grew by 202%. Discovery searches increased by 116%, and Google profile views by 119%.
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Birdeye Messaging helps Genesis Counseling manage customer conversations. The platform uses AI to summarize chats and identify client needs. This... lets the team answer questions faster. Steven Greer, COO, says the tool improves efficiency. Genesis Counseling uses Birdeye to deliver better customer experiences.
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Birdeye AI tools helped Genesis Counseling Center boost patient engagement and online reputation. Genesis used Chatbot AI to answer patient... questions 24/7 and Messaging AI to manage all messages in one place. The center now processes over 100 web chats daily. Their star rating jumped from 2.3 to 4.6, with more than 1,400 reviews collected. Secure, HIPAA-compliant messaging replaced old phone systems, making patient care faster and safer.
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