Real-World Case Studies and Customer Success Stories with BirdEye

Birdeye helped Chartway Credit Union improve their online reputation and customer engagement. Chartway automated review requests and tracked competitor benchmarks using Birdeye’s platform. They gaine...d 1.7k new reviews and increased their Google reviews by 1.3k. Their Google rating reached 4.7 stars and they averaged 1.5 million Google profile impressions per year. Chartway’s team now responds to reviews in less than 24 hours, improving member satisfaction.
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Rate used Birdeye’s Reviews AI, Insights AI, and Surveys AI to improve customer feedback in mortgage services. During a surge in loan applications, Rate needed to automate feedback collection and str...eamline operations for 2,500 loan officers. Birdeye integrated with Rate’s CRM to automate review and survey requests, reducing staff workload. Automation captured feedback at key moments, like after loan funding. Rate saw a 12% increase in review frequency, boosting its online reputation.
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Birdeye helped Indiana Members Credit Union (IMCU) manage over 30 locations more easily. IMCU used Birdeye’s Reviews AI, Listings AI, and Insights AI to centralize branch information and review manag...ement. This made it faster to update details and improved online visibility. IMCU’s staff could send review requests directly, leading to more positive reviews. The platform gave IMCU better data and helped them engage members more effectively.
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VanDyk Mortgage Corporation used Birdeye to improve their online visibility and customer satisfaction. Their main challenge was a lack of Google reviews due to their previous vendor's limited feature...s. With Birdeye, they automated review requests and expanded recipients to include borrowers, co-borrowers, and agents. In just 6 months, VanDyk Mortgage received 1,600 reviews. Birdeye also helped them manage listings and compliance across 90+ locations, making updates easy and boosting their online presence.
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Birdeye helped Firstmark Credit Union improve their online presence and review ratings. The credit union used Birdeye's Reviews, Listings, and Google Seller Ratings products. Their average review sco...re increased from 3.6 to 4.6 stars. The number of reviews grew from 1,200 to 2,700. This boosted their SEO and made it easier for customers to find them. The partnership helped Firstmark Credit Union qualify quickly for Google Seller Ratings and support their growth goals.
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D4C Dental Brands used Birdeye Insights AI to improve patient satisfaction across 200+ dental locations. They faced challenges in tracking patient experience and needed a way to analyze feedback at s...cale. Birdeye Insights AI helped them capture and act on patient reviews and surveys. The platform revealed trends like appointment scheduling issues and service inconsistencies. D4C Dental used these insights to make staffing changes and improve post-visit communication. Quick Action Buttons allowed them to resolve issues, like long wait times, within 24 hours.
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Genesis Counseling Center used Birdeye's Chatbot AI, Messaging AI, and Reviews AI to improve patient engagement and communication. The center faced challenges with missed patient connections and a po...or online reputation, with only 50 reviews and a 2.3-star rating. Chatbot AI provided 24/7 support, quick responses, and seamless chat-to-text transitions. Messaging AI organized all patient messages in one inbox, making staff more efficient. As a result, Genesis Counseling Center improved patient support and staff productivity.
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Birdeye Messaging helps Genesis Counseling manage customer conversations. The platform uses AI to summarize chats and identify client needs. This lets the team answer questions faster. Steven Greer, ...COO, says the tool improves efficiency. Genesis Counseling uses Birdeye to deliver better customer experiences.
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Birdeye helped The Michales Organization set up 450 locations with strong customer support. Weekly onboarding calls made the process smooth. Users found the system easy and needed no training. The ti...cketing system became the most appreciated feature. The company praised Birdeye for making support simple and effective.
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Birdeye helped Fairlawn Real Estate improve resident engagement using AI-powered tools. Fairlawn faced challenges with reputation management and slow review responses. By using Birdeye's Insights AI,... Ticketing, Competitors, and Reviews AI, they automated feedback analysis and improved operational efficiency. The team identified trends and acted quickly to resolve issues. This led to higher resident satisfaction, better occupancy rates, and a stronger reputation.
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Birdeye AI helped Foundation Partners Group improve customer care across 250+ locations. The company used Reviews AI, Surveys AI, and Listings AI to manage reviews, automate survey requests, and keep... business listings accurate. With Birdeye, they achieved a 97% review response rate and managed over 10,000 reviews. The team now replies to reviews faster and keeps a 4.7-star Google rating. Birdeye's tools made it easier to deliver compassionate service and gather feedback at scale.
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Birdeye Social helped Valley Veterinary Care manage 75 social media accounts across 24 locations. The platform enabled them to keep local authenticity while ensuring corporate consistency. Features l...ike content calendar, personalized tokens, and location-based reporting made social media management easier. User-generated content through QR codes increased authentic engagement. Valley Veterinary Care now connects better with local audiences and maintains a strong online presence.
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Birdeye helped Black Bear Diner manage guest feedback across 160+ locations. The challenge was handling a surge in customer reviews as the diner expanded. Birdeye’s AI-powered tools, including Review...s AI and Insights AI, allowed managers to monitor, analyze, and respond to feedback quickly. Automated alerts and dashboards made it easy to resolve issues and track trends. As a result, Black Bear Diner maintained high guest satisfaction while growing rapidly.
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Fireman Hospitality Group used Birdeye to improve guest experiences at their 13 restaurant locations. They faced challenges managing online reviews across multiple sites. Birdeye automated their revi...ew collection and response process. Integration with Toast POS helped them generate over 8,900 new reviews. This boosted their online reputation and increased customer engagement. Birdeye's reporting tools gave managers daily insights to improve service.
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Birdeye Insights AI helped Sun Auto Tire & Service improve customer experience. Before Birdeye, the team spent hours sorting and summarizing reviews by hand. With Insights AI, they now analyze hundre...ds of reviews in seconds. This made it easier to spot and fix workflow problems and service delays. Sun Auto uses Birdeye's metrics to track sentiment, reputation, and listings across 200+ locations. The company can now act quickly on feedback and keep customer care strong at every location.
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Birdeye Listings helped Coleman Taylor Transmissions fix inconsistent business listings online. The company used Birdeye’s dashboard to manage 14 locations and over 588 listings. This made it easy to... update information and improve accuracy across sites like Google, Facebook, and Bing. Since using Birdeye, they saw 475,700 Google profile impressions, 16,200 website visits, 31,400 direction requests, and 80,300 call clicks. Birdeye improved their SEO and online presence.
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Birdeye helped Hudson’s Furniture + Mattress automate review and survey requests using AI and point-of-sale integration. The company switched from a basic reputation platform to Birdeye for better au...tomation and insights. With Birdeye, Hudson’s collected over 7,200 new reviews and improved their average rating from 4.5 to 4.7 stars. Staff now respond to reviews across 14 stores in just 15 minutes. The platform boosted review volume, survey participation, and digital reputation.
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Birdeye Social AI helped Pacifica Senior Living manage social media for 96 communities. They faced problems with creating authentic, local content and tracking engagement across many Facebook pages. ...Birdeye made it easy to schedule and automate posts, leading to an average of 4 posts per week per location and 11,200 posts in 9 months. The platform let staff share real photos and stories, building trust and stronger connections with families. Pacifica Senior Living now keeps each community's voice unique while staying on brand.
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Birdeye Social AI helped Elevate Roofing & Exteriors manage social media content across Facebook, Instagram, Google, and TikTok. The company needed to post more often but struggled with manual conten...t creation. Social AI let them generate posts quickly and schedule them from one dashboard. They published over 1,600 posts, gained 644,900 impressions, and saw a 79.4% increase in Instagram followers and 289.5% growth in Facebook followers. The team now posts more often with less effort and stress.
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Birdeye helped Hupy and Abraham automate client feedback and review collection. The law firm replaced manual email requests with Birdeye’s automated system, saving staff time and effort. Integration ...with Filevine triggered review and survey requests by location. The firm collected over 2,100 new reviews and saw a significant increase in Google ratings. Nearly three out of four clients became Net Promoter Score promoters, showing high satisfaction.
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Birdeye Social AI helped GreenEarth Cleaning manage social media for over 230 franchise locations. Before, franchisees had trouble with duplicate posts and inconsistent messaging. Birdeye gave them t...ools to plan, view, and post local content while keeping national campaigns organized. GreenEarth saw an 833.2% increase in social reach, with over 1.9 million impressions. Their total social audience grew by 150.7% to 7.6K. New franchisees now start with a strong marketing system from day one.
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CF Search Marketing used Birdeye to improve the online reputation of car dealerships. They faced a challenge where internal service ratings were high, but public reviews were low. By integrating Bird...eye with their Dealer Management Systems, they automated review requests to customers. This made it easy for customers to leave feedback after their visits. As a result, more positive reviews appeared online, helping dealerships show their true customer satisfaction.
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Superior Storage used Birdeye to improve their online reputation and customer referrals. Before Birdeye, they averaged 25 Google reviews per month across all locations. After using Birdeye, they rece...ived 45-50 new reviews each month. Birdeye automated their review and referral requests with emails and texts. This helped Superior Storage get more reviews and better feedback. The company now focuses more on customer satisfaction thanks to Birdeye's automation.
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Window Nation used Birdeye to manage reviews, listings, and messaging in one platform. Before Birdeye, they struggled with slow response times and tracking customer feedback across many sites. With B...irdeye, they now reply to reviews in under 24 hours and respond to customers in 33 minutes on average. They gained 40,200 new reviews and 21,800 new Google reviews, raising their Google rating to 4.8 stars. Over 80% of their review requests turn into published reviews, helping them improve service and grow their reputation.
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Birdeye Surveys helped Mecca Property Management automate resident feedback collection. Before, Mecca used manual surveys that took a lot of time and missed important feedback. With Birdeye, surveys ...are sent automatically after move-ins, work orders, and renewals. This saves time and gives Mecca real-time insights into resident satisfaction. Custom surveys help Mecca improve services and keep residents happy.
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