Real-World Case Studies and Customer Success Stories with BirdEye

Birdeye helped MedLink Georgia improve patient experience with Reviews, Webchat, and Inbox. MedLink used Webchat and Chatbot to answer patient... questions quickly, even during COVID-19 lockdowns. Inbox let staff manage all patient messages in one place, making follow-up faster. Birdeye reporting gave MedLink new insights into patient feedback. Staff found it easy to collect reviews and show their high-quality care online.
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Birdeye helped Healthpointe boost its online reputation by generating over 15,000 new patient reviews in 12 months. The healthcare provider... improved its average rating from 3.3 to 4.8 stars. Healthpointe's review website ranked #1 on Google, driving 90,000+ online visitors through SEO. The solution created a consistent presence on 50+ websites. Healthpointe used Birdeye's review management platform to collect feedback and attract more patients.
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Birdeye helped Family Care Center automate review requests for its mental health clinics. Before Birdeye, manual review requests took too... much time and got few results. With Birdeye, the clinic sent automated review requests and tracked reviews on over 150 sites. Family Care Center gained 237 new Google reviews and 74 Facebook reviews. The clinic now stands out with more reviews and a higher star rating than competitors.
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Birdeye AI helped Foundation Partners Group manage customer experiences across 250+ locations. The company used Reviews AI, Surveys AI, and... Listings AI to centralize feedback, automate review requests, and keep business listings accurate. They achieved a 97% review response rate and tripled their Google reviews, averaging 842 new reviews per month. Listings AI drove 7.8 million profile impressions and 1.6 million website visits. These tools improved online reputation, operational efficiency, and customer care quality.
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Birdeye Insights AI helped D4C Dental Brands manage patient feedback across 200+ locations. D4C used real-time sentiment analysis to spot... trends and fix issues fast. They improved patient experience by acting on over 10,000 reviews and surveys. Quick Action Buttons let them resolve problems like long wait times within 24 hours. D4C aligned marketing and operations, building patient loyalty and driving growth.
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Birdeye Listings helped Quick Care Med manage over 150 digital listings from one dashboard. This automation replaced manual processes, improved... accuracy, and saved staff time. Quick Care Med saw 98.5K Google Map impressions, 94.7K call clicks, and 24.7K Facebook interactions. Their online presence and brand trust grew. Birdeye made it easier for patients to find and contact Quick Care Med online.
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Birdeye helped Thrive Pet Healthcare manage reviews and surveys across 85 locations. Before Birdeye, they used ReviewTrackers and SurveyMonkey but... found them lacking. Birdeye gave them one platform for in-depth feedback and review management. The team now monitors and responds to reviews from all sites in one dashboard. Birdeye's insights help them ensure a consistent, high-quality patient experience.
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Birdeye Social helped Valley Veterinary Care manage 75 social media accounts across 24 locations. The platform enabled them to keep... local authenticity while ensuring corporate consistency. Features like content calendar, personalized tokens, and location-based reporting made social media management easier. User-generated content through QR codes increased authentic engagement. Valley Veterinary Care now connects better with local audiences and maintains a strong online presence.
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Birdeye Social AI helped Pacifica Senior Living manage social media for 96 communities. They faced challenges with creating authentic, localized... content and tracking engagement across many Facebook pages. Birdeye centralized their social media, enabling an average of 4 posts per week per location, totaling 11,200 posts in 9 months. The platform made it easy to share real-time photos and updates, building trust and brand awareness. Pacifica now connects better with families and potential residents through genuine content.
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Birdeye AI helped Foundation Partners Group improve customer care across 250+ locations. The company used Reviews AI, Surveys AI, and... Listings AI to manage reviews, automate survey requests, and keep business listings accurate. With Birdeye, they achieved a 97% review response rate and managed over 10,000 reviews. The team now replies to reviews faster and keeps a 4.7-star Google rating. Birdeye's tools made it easier to deliver compassionate service and gather feedback at scale.
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Birdeye helped Smile Workshop, a Texas dental group with 14 locations, automate patient review requests using Eaglesoft integration. They increased reviews... by 193% and generated more reviews in 12 months than in the previous 10 years. The platform improved review response rates by 32% with auto-responses. Smile Workshop also saw more website traffic, calls, and clicks. Birdeye's dashboard provided real-time insights and easy management across all locations.
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Birdeye helped Sona Dermatology & MedSpa boost online reviews across 18 locations. Before Birdeye, Sona struggled to get patients to... post reviews, which hurt their Google ranking. Birdeye's automated SMS and email review requests made it easy for patients to share feedback. Sona received instant alerts for new reviews and could respond quickly to concerns. Birdeye also built custom review microsites for each location, improving visibility and patient engagement.
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Birdeye Reviews helped McDuffie Dentistry automate review requests. The practice saw a 994% increase in Google reviews and a 346%... rise in total online reviews in one year. Their rating jumped from 4.4 to 4.9. The new reviews boosted their SEO, moving them into the top 5 search results for dentists in Durham. Patients now find and book appointments more easily online.
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Birdeye helped Illinois Retina Associates, S. C. boost online reviews for their 12 locations and 11 providers. The practice used...Birdeye's Reviews, Listings, and Inbox tools to manage patient feedback in one dashboard. Staff send review requests by text and email, then follow up with reminders. The centralized platform makes it easy to monitor and reply to reviews. This improved their online reputation and patient engagement.
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Birdeye helped Hughston Clinic boost patient reviews by 378%. The clinic saw a 2390% increase in clicks to phone calls... and a 5840% rise in map views. Birdeye's platform made it easy to manage provider and location information across 25 sites. The solution improved online reputation and patient feedback management. Hughston Clinic now uses Birdeye for reviews, listings, surveys, and insights.
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Birdeye Reviews and Surveys helped Sono Bello increase patient show rates by 15-20%. Sono Bello used Birdeye's AI-powered campaigns to... collect patient feedback and improve engagement. The platform streamlined review management and provided actionable insights. This led to better patient experiences and a stronger reputation in the cosmetic surgery industry. Sono Bello now operates over 100 locations with improved patient satisfaction.
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Birdeye helped Complete Care automate review collection, boosting reviews by 3,653%. The average star rating rose from 4.2 to 4.8... per location. Complete Care generated over 29,650 reviews and saw a 50% open rate on review requests. Locations now appear on the first page of Google. The process saves staff time and lowers cost per lead.
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Birdeye helped Indiana Members Credit Union manage 30+ locations with Listings AI, Reviews AI, and Insights AI. IMCU centralized branch... information, saving time and improving online visibility. Reviews AI integrated with Symitar to boost review requests and positive feedback. Insights AI gave actionable data, helping IMCU track member satisfaction and trends. IMCU improved engagement, reputation, and operational efficiency using Birdeye's platform.
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Birdeye helped VanDyk Mortgage Corporation automate Google review requests, boosting their online visibility. In just 6 months, VanDyk Mortgage received... 1,600 new reviews. The company also improved compliance management by standardizing listings across 90+ locations. Automated surveys led to a high NPS score of 92.3, with 93.9% of respondents as promoters. Birdeye's support team made setup and integration easy for VanDyk Mortgage.
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Birdeye helped Rate, a top U. S. mortgage lender, automate feedback collection and improve customer engagement. Rate integrated Birdeye with...their CRM to streamline review and survey requests for 2,500 loan officers. This led to a 12% increase in review frequency and a 14% rise in response rates. Rate collected 3,800 new reviews in ten months and maintained a 4.9-star average rating. Their Net Promoter Score reached 88.2, showing strong customer satisfaction and improved online reputation.
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Birdeye helped Firstmark Credit Union boost their online reputation and visibility. Using Birdeye's Google Seller Ratings, Listings, and Reviews, they... raised their review score from 3.6 to 4.6 stars. The number of reviews grew from 1,200 to 2,700. This improved their SEO and made it easier for new members to find them. The partnership enabled faster qualification for Google Seller Ratings, supporting their growth goals.
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Birdeye helped Park Community Credit Union automate review requests after each loan approval. This led to a jump in monthly... reviews from 10 to 300. The credit union used Birdeye to collect, monitor, and respond to feedback across many platforms. This improved their online visibility and gave them more insights into member needs. Branch managers now use Birdeye's dashboard to manage reviews efficiently.
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VanDyk Mortgage Corporation used Birdeye to improve their online visibility and customer satisfaction. Their main challenge was a lack of... Google reviews due to their previous vendor's limited features. With Birdeye, they automated review requests and expanded recipients to include borrowers, co-borrowers, and agents. In just 6 months, VanDyk Mortgage received 1,600 reviews. Birdeye also helped them manage listings and compliance across 90+ locations, making updates easy and boosting their online presence.
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Birdeye helped Indiana Members Credit Union (IMCU) manage over 30 locations more easily. IMCU used Birdeye’s Reviews AI, Listings AI,... and Insights AI to centralize branch information and review management. This made it faster to update details and improved online visibility. IMCU’s staff could send review requests directly, leading to more positive reviews. The platform gave IMCU better data and helped them engage members more effectively.
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Rate used Birdeye’s Reviews AI, Insights AI, and Surveys AI to improve customer feedback in mortgage services. During a surge... in loan applications, Rate needed to automate feedback collection and streamline operations for 2,500 loan officers. Birdeye integrated with Rate’s CRM to automate review and survey requests, reducing staff workload. Automation captured feedback at key moments, like after loan funding. Rate saw a 12% increase in review frequency, boosting its online reputation.
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Birdeye helped Chartway Credit Union improve their online reputation and customer engagement. Chartway automated review requests and tracked competitor benchmarks... using Birdeye’s platform. They gained 1.7k new reviews and increased their Google reviews by 1.3k. Their Google rating reached 4.7 stars and they averaged 1.5 million Google profile impressions per year. Chartway’s team now responds to reviews in less than 24 hours, improving member satisfaction.
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Birdeye helped American Pacific Mortgage boost reviews by 905%. The company gained 30,500 new Google reviews and 18,600 new Zillow... reviews. Their Google rating reached 4.9 stars. Birdeye automated review requests and centralized feedback for over 1,500 locations. Tools like Insights and review campaigns improved customer advocacy and reputation management.
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Birdeye helped Park Community Credit Union automate review requests after each loan approval. This led to a jump in monthly... reviews from 10 to 300. The credit union used Birdeye to collect, monitor, and respond to feedback across platforms. The increase in reviews improved their online visibility and gave them more insights into member needs. Branch managers now use Birdeye's dashboard to manage and respond to reviews efficiently.
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Birdeye helped Waterstone Mortgage boost their online reputation management. Before Birdeye, Waterstone Mortgage struggled with low survey response rates and... lost referrals. After using Birdeye, they saw a 380% increase in reviews for loan officers in one year. Birdeye's integration with Encompass automated review requests and improved their SEO profiles. Waterstone Mortgage also saw a 338% surge in review volume and higher ratings.
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Birdeye helped Baton Rouge Telco Federal Credit Union boost its online reputation. The credit union used Birdeye Reviews and Benchmarking... to collect over 300 new member reviews. This led to higher visibility and made them the top-ranking credit union for "best credit union baton rouge." The Birdeye reviews widget let them show positive reviews on their website. Competitive benchmarking helped them track member satisfaction against other local credit unions.
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Birdeye helped PRD Panania, a real estate agency, boost local SEO using review generation and social posting tools. In 12 months,... they generated 143 new reviews and saw a 162% increase in calls. Website visitors rose by 236%, and direction requests jumped 296%. The agency also saw a 132% increase in Google profile activity and a 16% rise in discovery searches. PRD Panania praised Birdeye for its easy review request process and efficient social posting features.
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Birdeye helped Moss & Company manage listings and reviews for over 300 locations. Moss saw a 761% increase in map... views and a 218% increase in search views. Phone call clicks rose by 259%, web visits by 290%, and directions by 222%. With Birdeye, Moss replied to 141% more reviews and gained 62% more reviews. The platform made it easy to update listings and centralize feedback, improving customer experience.
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Birdeye Surveys helped Mecca Property Management automate resident feedback collection. Integration with Appfolio enabled real-time insights and AI-powered survey summaries.... Mecca saw a 54% increase in NPS promoters in under 6 months. Custom surveys improved engagement and satisfaction. The solution streamlined data management and boosted retention rates.
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Birdeye's AI-powered tools helped Fairlawn Real Estate improve resident engagement and streamline operations. Fairlawn used Insights AI, Reviews AI, and... Ticketing to automate review management and feedback resolution. The company quickly identified trends and responded to resident concerns within 48 hours. These solutions boosted efficiency, enhanced resident satisfaction, and strengthened Fairlawn's reputation in the property management market.
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Birdeye helped Superior Storage boost their online reputation and customer referrals. After using Birdeye, Superior Storage saw a 268% increase... in reviews and a 49% rise in web visits. The company automated review and referral requests, making it easier to get feedback and new customers. Birdeye's dashboard and Google integration let managers respond quickly to reviews. Superior Storage also praised Birdeye's customer support as the best they have experienced.
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Birdeye helped Fairlawn Real Estate improve resident engagement using AI-powered tools. Fairlawn faced challenges with reputation management and slow review... responses. By using Birdeye's Insights AI, Ticketing, Competitors, and Reviews AI, they automated feedback analysis and improved operational efficiency. The team identified trends and acted quickly to resolve issues. This led to higher resident satisfaction, better occupancy rates, and a stronger reputation.
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Birdeye helped Superior Storage automate review and referral requests across 29 locations. Before Birdeye, they averaged 25 Google reviews monthly.... After implementation, reviews jumped to 45-50 per month. Automated emails and texts made it easy for customers to leave feedback. Integration with SiteLink and tailored review links improved conversion rates. Superior Storage now enjoys a stronger online reputation and more customer referrals.
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Birdeye Reviews helped Affordable Family Storage boost online reviews from 30 to 149 per month, a 5x increase. The company used... Birdeye to manage reviews from 8 locations in 5 states. Staff now send more review requests and tie manager bonuses to review performance. The dashboard makes it easy to track reviews by location. More reviews led to more business and a stronger reputation in the self storage market.
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Birdeye helped the Novello Group, a real estate firm in South Florida, automate review requests and boost online reputation. Before Birdeye, they... sent review requests manually with poor results. Using Birdeye's review request templates, they gained 86 new client reviews in 18 months. The Novello Group now has 28% more reviews than the average real estate firm. This increase in reviews led to more direct customer contacts and higher trust online.
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Birdeye helped Pangea Properties manage reviews and customer communications across 40 locations. The company used Birdeye's Listings, Reviews, Inbox, and... Insights to automate review requests and respond to feedback. Integration with Yardi allowed them to collect tenant feedback and improve business practices. This boosted their local SEO and improved their online reputation. Pangea Properties maintained strong customer care even during the pandemic.
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Birdeye helps National Storage Affiliates manage feedback and reviews across 1,119 locations. NSA uses Reviews, Insights, and Surveys to automate... feedback requests and track customer sentiment. AI-powered replies and dashboards let NSA scale engagement and benchmark performance. The platform helps NSA resolve issues fast and adapt pricing based on customer sentiment. NSA gains a unified view of brand health and actionable insights for growth.
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Birdeye helped Kairoi Residential, a 26-location property management company, improve its online reputation. Before Birdeye, Kairoi had a 2.7 average... review rating and struggled to manage feedback with only two marketing employees. After using Birdeye's reviews, benchmarking, and insights tools, their average rating rose to 4.0 in one year. The platform made it easy to monitor and respond to reviews, saving time and boosting competitive advantage. Kairoi now uses Birdeye to show partners they have the highest ratings in their area.
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Birdeye helped The Michales Organization set up 450 locations with strong customer support. Weekly onboarding calls made the process smooth.... Users found the system easy and needed no training. The ticketing system became the most appreciated feature. The company praised Birdeye for making support simple and effective.
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Birdeye Reviews helped Sebastian Moving boost their online presence. Before using Birdeye, they had 10 movers and 6 trucks and... struggled to get customer reviews. With Birdeye's automated SMS and email review requests, they saw a huge increase in Google and Facebook reviews. In 18 months, Sebastian Moving quadrupled their business, expanded to 27 trucks, and hired hundreds of movers. Their thousands of new reviews earned them a 5-star rating and a spot in Google’s local 3 pack.
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Birdeye helped RED RHINO boost Google reviews by 1243% and total review volume by 1048%. The company used Birdeye's Reviews,... Surveys, Insights, and Social tools to improve customer experience across 10 Florida locations. RED RHINO collected nearly 10,000 new reviews and saw a 61.7% increase in Google Maps views. The all-in-one dashboard made it easy to monitor and respond to reviews. Direct website visits reached 4,600, and mobile profile impressions hit 27,200.
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Birdeye Webchat helped Pretty Handy Guys convert 12 new customers in just one month. The handyman business used Birdeye to... answer questions from website visitors fast. They saw a big jump in online reviews and a higher star rating. The Birdeye review widget gave them strong social proof, with over 600 visitors seeing their reviews. Owner Rick Patterson said Birdeye paid for itself four times in the first month.
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Birdeye helped Mr. Electric of San Antonio fix a poor online reputation. The business used Birdeye to send review requests... by text and email, achieving a 45% conversion rate. They now have a 4.2 star rating and over 500 reviews. Employees track review requests with the Birdeye Leaderboard, boosting motivation. Birdeye also makes it easy to respond to reviews and improved their Google search ranking.
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Birdeye helped Kona Cleaners automate review requests, sending 85x more requests than before. The platform integrated with their CRM, saving... employee time and boosting new customer growth. Kona Cleaners used Birdeye's customer experience templates to measure customer sentiment and improve service. Employees now focus on responding to negative reviews, while positive reviews use automatic templates. The business saw a strong increase in customer satisfaction and brand reputation.
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Birdeye helped Drop Dead Pest Control boost customer engagement and online presence. The company saw a 98% increase in calls,... 110% more website visitors, and a 678% rise in direction requests. Birdeye's unified inbox and webchat made it easy to manage reviews and respond to inquiries fast. In the first 6 months, they gained over sixty 5-star reviews on Google and Facebook. The Chatbot AI feature enabled 1,096 extra conversations and an average response time of 1 minute.
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Birdeye Social AI helped GreenEarth Cleaning grow social reach by 833. 2% and drive 29.4K post link clicks. The platform...unified social media management for over 230 franchise locations, reducing duplicate posts and boosting brand consistency. Franchisees gained tools to plan, localize, and post content, increasing their total social audience by 150.7%. Engagements rose by 1687.4%, and new locations saw rapid follower growth. Birdeye's AI-powered features made social marketing easier and more effective for every store.
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Birdeye helped TruForce Pest Control stand out in a crowded market. The company used Birdeye's Reviews, Messaging, and Referrals tools... to automate review requests and improve customer communication. In 18 months, TruForce generated 876 new reviews, increased their Google rating to 4.6 stars, and received 27.6K Google Business Profile impressions. They also gained 58 referral leads and sent 1.6K messages using Birdeye Messaging. These results helped TruForce attract more customers and outshine competitors.
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Birdeye Social AI helped GreenEarth Cleaning manage social media for over 230 franchise locations. Before, franchisees had trouble with duplicate... posts and inconsistent messaging. Birdeye gave them tools to plan, view, and post local content while keeping national campaigns organized. GreenEarth saw an 833.2% increase in social reach, with over 1.9 million impressions. Their total social audience grew by 150.7% to 7.6K. New franchisees now start with a strong marketing system from day one.
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Birdeye Insights AI helped Sun Auto Tire & Service analyze customer reviews in seconds instead of hours. The company used... AI-driven insights to improve customer communication and operational efficiency across 200+ locations. Sun Auto tracked sentiment, reputation, and listings scores to measure and enhance customer experience. The platform enabled fast benchmarking against competitors and supported local SEO. Real-time feedback led to new processes for timely service updates, reducing communication gaps and boosting satisfaction.
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Birdeye Listings helped Coleman Taylor Transmissions fix inconsistent business listings online. The company used Birdeye’s dashboard to manage 14 locations... and over 588 listings. This made it easy to update information and improve accuracy across sites like Google, Facebook, and Bing. Since using Birdeye, they saw 475,700 Google profile impressions, 16,200 website visits, 31,400 direction requests, and 80,300 call clicks. Birdeye improved their SEO and online presence.
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Birdeye Insights AI helped Sun Auto Tire & Service improve customer experience. Before Birdeye, the team spent hours sorting and... summarizing reviews by hand. With Insights AI, they now analyze hundreds of reviews in seconds. This made it easier to spot and fix workflow problems and service delays. Sun Auto uses Birdeye's metrics to track sentiment, reputation, and listings across 200+ locations. The company can now act quickly on feedback and keep customer care strong at every location.
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Birdeye Reviews helped Avondale Toyota increase Google reviews by 2,200 in just over a year. The dealership used Birdeye’s CRM... integration to automate review requests after every purchase or service. In 2023, they added custom QR codes, leading to 180 scans per month. This made it easy for customers to leave feedback and improved their online reputation. Avondale Toyota now stands out online and turns reviews into more revenue.
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Birdeye helped O'Brien Auto Group improve customer insights and boost online ratings. The company struggled to get employees to ask... for reviews and lacked deep feedback analysis. Birdeye's platform and Insights tool enabled data-driven actions and better customer experience management. O'Brien Auto Group now addresses concerns at the dealership level, leading to higher customer retention and revenue. The solution supports review generation and reputation management in the automotive sector.
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Birdeye helped O’Brien Auto Group automate review requests and manage online listings. The group gained 55,200 new reviews and a... 4.5-star Google rating. They received 2.2 million profile impressions, 278,800 calls, and 723,800 website visits. Automated feedback requests made it easy for customers to share experiences. O’Brien Auto Group improved reputation management and customer engagement across 13 locations.
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Birdeye Insights helped Blaze Pizza manage customer feedback across 116 locations. The platform enabled Blaze to hold a 4.3-star average... rating and receive 175% more reviews in 12 months. Locations with ratings above 4.4 stars saw 15% same-store sales growth. Blaze used daily reports and Net Promoter Score to track performance and respond to customer issues. The solution supported rapid expansion and improved customer experience.
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Birdeye helped The Saxton Group boost reviews from 406 to 1,425 per month. Their average star rating rose from 4.2... to 4.3. The company achieved a 97% response rate to reviews and closed tickets 308% faster. In 2020, they gained over 9,000 new reviews. These improvements led to more loyalty and higher foot traffic, even during COVID-19.
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Birdeye Listings helped Cunningham Restaurant Group manage 42 locations across three states. They faced challenges with inconsistent business details on... Google, OpenTable, Facebook, and Apple Maps. Birdeye automated updates, improved accuracy, and made it easy to keep listings current. This led to a 1,048.62% surge in Google-driven traffic in just one month. The solution strengthened their brand and improved customer satisfaction.
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Birdeye helps Black Bear Diner manage guest feedback across 150+ locations. The restaurant chain uses Reviews AI, Surveys AI, Insights... AI, and Competitors to monitor reviews, collect feedback, and analyze guest sentiment. Automated alerts and role-based dashboards let managers resolve issues fast and track performance. Insights AI revealed positive trends, saving time and guiding decisions. Black Bear Diner improved guest satisfaction and streamlined operations with Birdeye's customer experience platform.
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Birdeye's Reviews AI, Surveys AI, and Insights AI help Black Bear Diner manage feedback across 160+ locations. The restaurant chain... faced challenges with scaling guest satisfaction as it grew. Birdeye's platform provides role-based dashboards, automated alerts, and real-time review management. Location managers resolve issues quickly and track performance. Insights AI uncovers guest sentiment trends, helping leadership make better decisions. The solution supports Black Bear Diner's high standards during rapid expansion.
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Birdeye helped Texas Wood Supply boost their online reputation and customer engagement. The company saw a 1,238% increase in reviews... and a 955% rise in Google reviews. Their overall rating reached 4.7 stars. Birdeye Surveys gave them valuable customer feedback and automated review requests. Texas Wood Supply also gained 15.9k website visits and 62.5k profile impressions.
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Birdeye helped Exclusive Furniture boost lead generation and customer engagement. The company switched to Birdeye for a one-stop customer experience... marketing platform. Webchat and messaging tools made it easy for teams to respond to leads and customers. Automations and integrations saved time for their small team. Over 100 employees now use Birdeye to streamline communication and improve service.
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Birdeye helped Hudson’s Furniture + Mattress automate feedback collection across 14 showrooms. Integration with their point-of-sale system triggered review and... NPS survey requests at key moments. Since using Birdeye, Hudson’s collected over 7,200 new reviews and boosted their average rating from 4.5 to 4.7 stars. Their NPS score reached 79, with 85.2% of survey respondents as Promoters. AI-powered insights and automation improved efficiency, sales tracking, and customer loyalty.
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Birdeye helped Hudson’s Furniture + Mattress automate review and survey requests using AI and point-of-sale integration. The company switched from... a basic reputation platform to Birdeye for better automation and insights. With Birdeye, Hudson’s collected over 7,200 new reviews and improved their average rating from 4.5 to 4.7 stars. Staff now respond to reviews across 14 stores in just 15 minutes. The platform boosted review volume, survey participation, and digital reputation.
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Birdeye Listings helped Bed Pros Mattress automate their online listings across 150+ sites. Before Birdeye, the team managed listings manually,... which took a lot of time. With Birdeye, they saved hours and improved operational efficiency. Their SEO performance improved, making it easier for customers to find their stores. The centralized dashboard made updates simple and boosted their web presence.
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Birdeye AI helped Genesis Counseling Center boost patient engagement and streamline communication. Genesis processed over 100 web chats daily, ensuring... real-time support. Their online reputation improved from a 2.3 to a 4.6 star rating, with over 1,400 reviews collected. Chatbot AI and Messaging AI enabled HIPAA-compliant, efficient, and empathetic patient interactions. Genesis now connects with more patients and delivers faster, higher-quality care.
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Birdeye's Chatbot AI and Messaging AI helped Genesis Counseling Center improve patient engagement and streamline communication. Genesis faced challenges with... missed patient connections and a poor online reputation, with only 50 reviews and a 2.3-star rating. Chatbot AI now provides 24/7 support, answers questions, and transitions chats to text, ensuring no inquiry is missed. Messaging AI brings all patient messages into one inbox, making staff more efficient and helping patients feel supported. Genesis now connects with more patients and delivers better care.
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Birdeye Messaging helps Genesis Counseling manage customer conversations. The platform uses AI to summarize chats and identify client needs. This... lets the team answer questions faster. Steven Greer, COO, says the tool improves efficiency. Genesis Counseling uses Birdeye to deliver better customer experiences.
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D4C Dental Brands used Birdeye Insights AI to improve patient satisfaction across 200+ dental locations. They faced challenges in tracking... patient experience and needed a way to analyze feedback at scale. Birdeye Insights AI helped them capture and act on patient reviews and surveys. The platform revealed trends like appointment scheduling issues and service inconsistencies. D4C Dental used these insights to make staffing changes and improve post-visit communication. Quick Action Buttons allowed them to resolve issues, like long wait times, within 24 hours.
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Birdeye helped New Age Physiotherapy boost their Google star rating from 3. 0 to 5.0. The clinic used Birdeye's Listings,...Reviews, and Inbox tools to manage their online presence and send review requests. In 12 months, they generated 393 new reviews and saw a 195% increase in calls. Website visitors rose by 222%, and direction requests grew by 202%. Discovery searches increased by 116%, and Google profile views by 119%.
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Birdeye helped Creekmore Marketing double its client base and boost retention. Creekmore needed an easy-to-use online reputation management tool for... small business clients. Birdeye's mobile app made review generation simple, even for less tech-savvy users. Clients saw fast results, with one consignment store increasing review volume by 460% and reaching #1 in search for "used furniture middlebury." The platform improved SEO rankings and client satisfaction.
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Birdeye helped BlendWorks Digital Marketing improve client SEO and online visibility. The agency used Birdeye's Listings and Reviews tools to... manage business listings and boost Google Business Profiles. One realtor client moved from page three to the top three search results in six months. Automation and integration features saved time and made review management easy. BlendWorks became a more complete digital marketing firm with Birdeye.
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Birdeye helped CF Search Marketing boost online reviews for car dealerships. Dealerships saw a 500% increase in review count in... the first month. One client raised its Google rating from 3.7 to 4.0 stars in four months. Another improved average review scores from 3.0 to 4.8 in two months. Automated review requests and analytics tools made it easy to collect and manage feedback, driving more traffic and sales.
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Birdeye Webchat helped BeCreative360 automate client communications. Before, manual processes slowed their team. With Chatbot AI, they now handle routine... questions fast and focus on complex needs. The AI gives 24x7 support, captures leads, and books appointments. BeCreative360 uses the Command Central Dashboard to track key metrics and manage clients better. This boosts client satisfaction and helps them scale their business.
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CF Search Marketing used Birdeye to improve online reviews for car dealerships. They faced a gap between high internal service... scores and lower public ratings on Google and Facebook. By integrating Birdeye with Dealer Management Systems, they automated review requests via text and email. This made it easy for customers to leave feedback. The process increased both the quantity and quality of online reviews, helping dealerships show true customer satisfaction.
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Birdeye Social AI helped Elevate Roofing & Exteriors boost their social media presence. The team saved hours by using AI-powered... post generation and a centralized dashboard. They published over 1.6K posts and saw a 79.4% increase in Instagram followers. Facebook followers grew by 289.5%. The company gained 644.9K impressions and 27.2K social engagements. TikTok integration made video content easy to manage and increased total video views to over 101K.
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Birdeye helped Window Nation collect 40,200 new reviews and 21,800 Google reviews, raising their Google rating to 4. 8 stars. The...platform unified review management, messaging, and listings, cutting average response time to 33 minutes. Over 80% of review requests became published reviews. Window Nation now uses real-time insights and analytics to improve customer experience and business decisions. Birdeye's all-in-one solution drives growth and boosts customer engagement for Window Nation.
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Birdeye Social AI helped Elevate Roofing & Exteriors manage social media content across Facebook, Instagram, Google, and TikTok. The company needed... to post more often but struggled with manual content creation. Social AI let them generate posts quickly and schedule them from one dashboard. They published over 1,600 posts, gained 644,900 impressions, and saw a 79.4% increase in Instagram followers and 289.5% growth in Facebook followers. The team now posts more often with less effort and stress.
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Birdeye helped Accent Roofing Service collect over 2,000 reviews and attract 18,000 visitors. The company used Birdeye Reviews to make... review collection easy and fast. Employees just enter a name and email, and customers get a custom review request. Accent Roofing now has more than 400 Google reviews and 200 Facebook reviews. Their Birdeye profile brought in close to 15,000 visitors, boosting search visibility and customer trust.
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Birdeye helped RP Law Group automate review requests, boosting Google reviews by 13x and Facebook reviews by 8x in two years. The law firm... saw a 42x increase in review volume in the first year and achieved a 4.8 average star rating. Over half (58%) of review request emails converted into Google reviews. Automated review management improved online visibility and client trust for this legal services provider.
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Birdeye helped Patterson Law Group get over 200 new reviews and 18,000 more website visitors. Before Birdeye, the firm struggled... with manual review requests and low conversion. Birdeye automated review requests, making it easy to collect feedback. The law firm now ranks higher in search results and gets more clients from online reviews. The Birdeye dashboard lets them monitor and respond to reviews across 150+ sites.
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Birdeye automated Hupy and Abraham's client feedback process, saving staff time and boosting efficiency. The law firm integrated Birdeye with... Filevine to trigger review and survey requests automatically. This led to over 2,100 new reviews and an average 4.6-star rating. Nearly 75% of clients became Net Promoter Score promoters, showing strong satisfaction. The firm also saw a noticeable increase in Google review ratings, improving online credibility.
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Birdeye helped Hupy and Abraham automate client feedback and review collection. The law firm replaced manual email requests with Birdeye’s... automated system, saving staff time and effort. Integration with Filevine triggered review and survey requests by location. The firm collected over 2,100 new reviews and saw a significant increase in Google ratings. Nearly three out of four clients became Net Promoter Score promoters, showing high satisfaction.
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Birdeye helped Fireman Hospitality Group automate review collection and response across 13 restaurant locations. Integration with Toast POS and Birdeye's... AI tools generated over 8,900 new reviews and a 97% response rate. The group boosted their Google reviews by 4,000 and gained 63,000 new Instagram followers. Birdeye Social enabled easy sharing of 5-star reviews, increasing online visibility and guest engagement. Management now uses daily AI-powered review summaries to improve service and guest experiences.
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Birdeye helped Fireman Hospitality Group automate review collection across 13 restaurant locations. Integration with Toast POS sent automated review requests,... generating over 8,900 new reviews. This boosted their online reputation and visibility on platforms like Google. Birdeye's AI reporting gives daily feedback summaries to management, improving guest experience and operational strategy. The group uses Birdeye Reviews and Social to engage diners and drive repeat visits.
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Birdeye helped Bekins Moving Solutions boost their online reputation. The company used Birdeye's Listings, Reviews, and Inbox products to send... review requests by text. This led to a 101% increase in reviews and a 681% jump in clicks to phone calls. Map views rose by 1086%, web visits by 510%, and search views by 409%. Bekins now has over 600 reviews with a 4.1 star rating across 14 locations.
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Birdeye Reviews and Listings helped Two Men and a Truck improve their online presence. Before Birdeye, they struggled with listing... management and customer feedback. Birdeye made it easy to update business information across all platforms. This boosted their search visibility and operational efficiency. Two Men and a Truck now attracts more customers and has a 96% referral rate.
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Birdeye Webchat helped Sunburst Shutters generate over 15,000 new leads. The company used Birdeye Messaging and Webchat to keep customer... service strong during the pandemic. Real-time chat made it easier for customers to connect and boosted lead capture. Mobile messaging let Sunburst Shutters run virtual consultations and close sales safely. The tools improved customer experience and supported business growth.
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Birdeye helped Fluidra North America automate review generation for over 300 products and sub-brands. The company used Birdeye's Reviews and... Insights tools to boost online reputation and customer engagement. Fluidra North America improved review volume and ratings across multiple sites, not just Amazon and eBay. Customer feedback analytics now drive product innovation and improvements. The partnership optimized review generation at key customer journey touchpoints.
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Birdeye helped Chartway Credit Union automate review collection and manage online reputation across 32 branches. Chartway replaced manual methods and... Podium with Birdeye’s platform, using automation and competitor benchmarking tools. They gained 1.7k new reviews, increased their Google reviews by 1.3k, and reached a 4.7-star rating. Chartway now responds to feedback in under 24 hours and tracks performance with monthly reports. The solution supports growth, improves member satisfaction, and strengthens their brand.
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Birdeye helped CornerStone Staffing improve its online reputation across 11 locations. Before Birdeye, only unhappy clients left reviews, leading to... low star ratings. Birdeye's review generation tools made it easy for recruiters to request feedback. In five months, CornerStone received over 1.5x more reviews than in all of 2018. Their overall star rating increased by 0.3 points. The company now tracks employee performance and gets more consistent, positive reviews.
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Birdeye helped ION Solar automate reviews, messaging, and surveys. In 9 months, ION Solar generated 1,779 new reviews and saw... a 47.7% increase in Google search. Calls increased by 44.3%. Webchat brought in 2,888 new messages and 6,177 active conversations. ION Solar improved customer engagement and reputation management using Birdeye's unified dashboard and AI-powered tools.
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Birdeye helped Rani Alfers Insurance Agency collect more Google reviews. Before using Birdeye, the agency struggled to get clients to... leave reviews online. With Birdeye, they automated review requests by sending links to clients three days after sign-up. The team can now monitor and respond to all reviews in one place. Sharing positive reviews on social media has increased their visibility and driven more leads and phone calls.
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Birdeye helped RingCentral boost online visibility and customer experience. RingCentral used Birdeye to collect thousands of new reviews, raising their... ratings from 3.7 to 4.2. They saw a 160% increase in customer reviews on key sites. Birdeye's review promotion and SEO tools drove their review page to #3 in search results and brought 500,000 visitors in a year. These results led to more leads and conversions for RingCentral.
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Birdeye helped Furnace Family improve customer engagement and online reputation. The HVAC business switched from Podium to Birdeye for better... review management and communication tools. With Birdeye's easy dashboard, text and email features, and Service Titan integration, Furnace Family now sends review requests automatically. They collected over 800 Google reviews. Most new customers now find them through online reviews.
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Birdeye Surveys helped Mecca Property Management automate resident feedback collection. Before, Mecca used manual surveys that took a lot of... time and missed important feedback. With Birdeye, surveys are sent automatically after move-ins, work orders, and renewals. This saves time and gives Mecca real-time insights into resident satisfaction. Custom surveys help Mecca improve services and keep residents happy.
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Window Nation used Birdeye to manage reviews, listings, and messaging in one platform. Before Birdeye, they struggled with slow response... times and tracking customer feedback across many sites. With Birdeye, they now reply to reviews in under 24 hours and respond to customers in 33 minutes on average. They gained 40,200 new reviews and 21,800 new Google reviews, raising their Google rating to 4.8 stars. Over 80% of their review requests turn into published reviews, helping them improve service and grow their reputation.
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