Real-World Case Studies and Customer Success Stories with BirdEye

Wake ENT used Birdeye to automate patient review collection and improve communication. They integrated Birdeye with AthenaHealth to save time... and feature positive reviews on their website. Birdeye Webchat let patients ask questions and book appointments online, even after hours. Staff responded quickly to reviews and messages using Birdeye on their phones and desktops. Mass texting and inbox features helped Wake ENT keep patients informed and engaged. The practice saw better patient acquisition and satisfaction with Birdeye's tools.
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Birdeye helped Total Point Healthcare boost its online reputation across 20 Texas locations. Using Birdeye Reviews and Listings, they made... it easy for patients to leave feedback with QR codes. This led to a 486% increase in reviews and 744 new reviews in just a few months. The platform also drove 62.5K Google profile impressions and 25.3K phone calls. Total Point Healthcare now manages reviews efficiently and maintains a 4.6-star Google rating.
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Birdeye helped Steele Creek Pediatric Dentistry double its new patient intake. The practice used Birdeye’s integration with DoxPedo to automate... review requests after appointments. This made positive patient experiences more visible on Google and Facebook. Steele Creek Pediatric grew from under 177 reviews to over 700 across three locations. Dr. Goodman now tracks patient feedback and quickly addresses any issues using Birdeye’s analytics.
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Birdeye helped South Georgia Dental automate patient feedback and review collection. The platform enabled a 1673% increase in reviews and... generated 13,900 new reviews across all sources. South Georgia Dental improved its overall rating to 4.8 stars and gained 1.5 million Google profile impressions. Birdeye’s integration with dental software and AI-powered tools streamlined feedback management and social media posting. The solution enhanced patient engagement, improved SEO, and strengthened their reputation across 88 locations.
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Birdeye helped the Pennsylvania Center for Dental Excellence collect 1,800 patient reviews and boost Google review volume by 135. 5%. Dr. Len...Tau used Birdeye to send review requests via SMS, achieving a 46.7% conversion rate. The platform made it easy to gather feedback and respond to negative reviews quickly. As a result, the practice earned a spot in Google’s local pack, increasing online visibility and attracting more new patients. Birdeye’s review management tools built trust and helped the practice stand out online.
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Birdeye helped Innovative Implant and Oral Surgery automate review requests. The practice received over 1,500 patient reviews and saw 180,000... online visits to their Facebook, website, and Birdeye profile. Before Birdeye, they had only a few reviews each year. Birdeye also fixed their online listings, making contact information consistent. This improved their online reputation and brought in more new patients.
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Birdeye helped Hillcrest Animal Hospital boost their online reputation. They saw a 70% increase in reviews and now rank #1... on Google search results. The hospital attracts over 20 new clients each month. Staff use Birdeye to send review requests and respond to messages. Surveys help them gather feedback for clinic improvements. Birdeye made review management and client communication easy.
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Birdeye helped eyeTrust Eyecare automate review requests, boosting new reviews by 2116. 96%. The platform unified patient feedback, messaging, and...reporting across 10 locations. eyeTrust received 9.3k new reviews and 1.1 million profile impressions. Birdeye's messaging and webchat improved patient communication and response times. Reporting tools made it easy to track satisfaction and make data-driven decisions.
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Cenegenics used Birdeye to improve their online reputation and attract more patients. They integrated Birdeye with Salesforce to automate review... requests across 20+ locations. This led to a surge in website traffic, reaching 158,857 visitors in one year. Cenegenics generated more positive reviews in one year than in their previous 22 years. Surveys from Birdeye helped them identify pricing as a barrier and create a new revenue stream.
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Birdeye helped Aspen Dental boost patient reviews across 1,000+ locations. In just three months, Aspen Dental saw a big jump... in online reviews on Google and Facebook. Their average rating rose from 3.8 to 4.0 stars, with over 38,000 reviews. Aspen Dental used Birdeye’s feedback tools to find ways to improve care. This led to more new patients and better service at every office.
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Birdeye helped Sutter Health automate patient outreach and manage reviews across 4,000+ locations. Sutter Health switched from a manual, outdated... ORM platform to Birdeye’s unified AI solution. The platform automated review responses and kept provider listings accurate on major sites. In just 4 months, Sutter Health saw a 120% increase in monthly reviews and improved their average star rating from 4.7 to 4.8. The team sent over 614,000 review requests and gained 1.3 million direction clicks.
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Arrow Senior Living used Birdeye Search AI to track and improve how its 46 communities appeared in AI search engines like ChatGPT, Gemini, and Perplexity. In just one... month, Arrow saw a 9.2% increase in visibility score and a 52.8% jump in new leads. The solution helped Arrow update listings, fill content gaps, and optimize descriptions with the right keywords. Lead quality also improved as volume increased. Arrow did not need to add staff or disrupt workflows to achieve these results.
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Birdeye helped Hughston Clinic boost their online reviews from 60 to nearly 8,000. The clinic saw a 378% increase in... reviews and a 2390% rise in clicks to phone calls. Birdeye's platform automated review collection and integrated with their EHR system, Athena Health. Hughston Clinic received over 66,000 survey responses and achieved a 25% survey conversion rate. The clinic now manages feedback and reputation efficiently across all locations.
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Birdeye AI helped Foundation Partners Group manage customer experiences across 250+ locations. The company used Reviews AI, Surveys AI, and... Listings AI to centralize feedback, automate review requests, and keep business listings accurate. They achieved a 97% review response rate and tripled their Google reviews, averaging 842 new reviews per month. Listings AI drove 7.8 million profile impressions and 1.6 million website visits. These tools improved online reputation, operational efficiency, and customer care quality.
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Birdeye Insights AI helped D4C Dental Brands manage patient feedback across 200+ locations. D4C used real-time sentiment analysis to spot... trends and fix issues fast. They improved patient experience by acting on over 10,000 reviews and surveys. Quick Action Buttons let them resolve problems like long wait times within 24 hours. D4C aligned marketing and operations, building patient loyalty and driving growth.
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Quick Care Med used Birdeye to manage over 150 digital listings from one dashboard. They saw 98.5K Google Map impressions... and 94.7K call clicks. Birdeye integration with eClinicalWorks automated review requests, leading to 15.3K reviews and a 4.6-star rating. Chatbot AI reduced phone calls and improved patient engagement. Quick Care Med boosted online visibility, increased patient inquiries, and attracted more job applicants.
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Birdeye helped MedLink Georgia boost patient satisfaction across 31 locations. MedLink used Birdeye Webchat, Inbox, and Reviews to manage patient... communications and online reputation. The team consolidated messages from multiple channels, making it easier to respond quickly. Review volume jumped from 52 to 807, and their star rating improved from 4.1 to 4.7. MedLink now has better patient feedback and a stronger online presence.
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Birdeye helped Healthpointe boost its online reputation by generating over 15,000 new patient reviews in 12 months. The healthcare provider... improved its average rating from 3.3 to 4.8 stars. Healthpointe's review website ranked #1 on Google, driving 90,000+ online visitors through SEO. The solution created a consistent presence on 50+ websites. Healthpointe used Birdeye's review management platform to collect feedback and attract more patients.
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Birdeye helped Thrive Pet Healthcare manage reviews and surveys across 85 locations. Before Birdeye, they used ReviewTrackers and SurveyMonkey but... found them lacking. Birdeye gave them one platform for in-depth feedback and review management. The team now monitors and responds to reviews from all sites in one dashboard. Birdeye's insights help them ensure a consistent, high-quality patient experience.
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Birdeye helped Family Care Center automate review requests for its mental health clinics. Before Birdeye, manual review requests took too... much time and got few results. With Birdeye, the clinic sent automated review requests and tracked reviews on over 150 sites. Family Care Center gained 237 new Google reviews and 74 Facebook reviews. The clinic now stands out with more reviews and a higher star rating than competitors.
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Birdeye helped Illinois Retina Associates, S. C. boost online reviews for their 12 locations and 11 providers. The practice used...Birdeye's Reviews, Listings, and Inbox tools to manage patient feedback in one dashboard. Staff send review requests by text and email, then follow up with reminders. The centralized platform makes it easy to monitor and reply to reviews. This improved their online reputation and patient engagement.
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Birdeye Reviews helped McDuffie Dentistry automate review requests. The practice saw a 994% increase in Google reviews and a 346%... rise in total online reviews in one year. Their rating jumped from 4.4 to 4.9. The new reviews boosted their SEO, moving them into the top 5 search results for dentists in Durham. Patients now find and book appointments more easily online.
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Birdeye helped Smile Workshop, a Texas dental group with 14 locations, automate patient review requests using Eaglesoft integration. They increased reviews... by 193% and generated more reviews in 12 months than in the previous 10 years. The platform improved review response rates by 32% with auto-responses. Smile Workshop also saw more website traffic, calls, and clicks. Birdeye's dashboard provided real-time insights and easy management across all locations.
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Birdeye helped Skogman Companies boost their online presence. In 15 months, they saw a 149% increase in reviews and a... 4.9 average star rating. Google Search views jumped by 106,100, and direct website visits rose by 10,100. Birdeye’s tools made it easy to manage listings, respond to messages, and collect testimonials. Skogman Companies now stands out online and connects with more customers.
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Birdeye helped Owen & Co. , LLC Real Estate automate review requests by sending SMS and email to every client...after each transaction. In one year, they doubled their review volume. After two years, they generated 33 times more Google reviews and quadrupled Facebook reviews. Their average rating rose to 4.8 stars. Improved listings and a review microsite boosted their Google ranking and brought 25,000 visitors to their website.
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CYM Living used Birdeye Social to manage digital marketing for over 80 locations. They faced challenges in keeping their brand... personal while scaling content across platforms. Birdeye enabled bulk publishing, AI-driven content creation, and workflow centralization from one dashboard. CYM Living increased engagement by 13.3% and gained 360 new followers per month. Sharing customer reviews on social media helped build trust and keep content fresh.
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Chateau Development uses Birdeye Inbox to improve communication with prospects and residents. The team sends quick text updates, schedules appointments,... and answers questions using business text messaging. This approach leads to much higher response rates and more interactions with prospects. The Birdeye Inbox offers a 98% open rate for text messages, helping Chateau Development generate more leads and provide better customer experiences. Employees can manage all conversations in one place, making follow-ups easier and faster.
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Birdeye helped National Storage Affiliates Trust grow Google reviews from 41,000 to 256,000 across 1,000+ locations. NSA used Birdeye’s AI... agents to automate review requests, respond to feedback, and analyze sentiment trends. The platform unified reviews, surveys, and insights, giving leaders real-time visibility. NSA saw a 522% increase in total reviews and captured 90,700 survey responses. Their average star rating reached 4.7, with 60.8% of survey responses as NPS Promoters.
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KO Storage used Birdeye Marketing Automation to improve tenant communications across 250+ locations. They automated lifecycle triggers and used AI-generated... templates to save time and ensure messages matched tenant behavior. Open rates increased from 41% to 47%, and click-through rates rose from 3.8% to 7.5%. Campaign adoption grew from 53% to 62%. The new system helped organize 105,000 contacts and deliver 1,200 auto-pay emails efficiently.
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Birdeye Surveys helped Mecca Property Management automate resident feedback collection. Integration with Appfolio enabled real-time insights and AI-powered survey summaries.... Mecca saw a 54% increase in NPS promoters in under 6 months. Custom surveys improved engagement and satisfaction. The solution streamlined data management and boosted retention rates.
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Birdeye's AI-powered tools helped Fairlawn Real Estate improve resident engagement and streamline operations. Fairlawn used Insights AI, Reviews AI, and... Ticketing to automate review management and feedback resolution. The company quickly identified trends and responded to resident concerns within 48 hours. These solutions boosted efficiency, enhanced resident satisfaction, and strengthened Fairlawn's reputation in the property management market.
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Birdeye helped Superior Storage boost their online reputation and customer referrals. After using Birdeye, Superior Storage saw a 268% increase... in reviews and a 49% rise in web visits. The company automated review and referral requests, making it easier to get feedback and new customers. Birdeye's dashboard and Google integration let managers respond quickly to reviews. Superior Storage also praised Birdeye's customer support as the best they have experienced.
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Birdeye helped Moss & Company manage listings and reviews for over 300 locations. Moss saw a 761% increase in map... views and a 218% increase in search views. Phone call clicks rose by 259%, web visits by 290%, and directions by 222%. With Birdeye, Moss replied to 141% more reviews and gained 62% more reviews. The platform made it easy to update listings and centralize feedback, improving customer experience.
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Birdeye helped PRD Panania, a real estate agency, boost local SEO using review generation and social posting tools. In 12 months,... they generated 143 new reviews and saw a 162% increase in calls. Website visitors rose by 236%, and direction requests jumped 296%. The agency also saw a 132% increase in Google profile activity and a 16% rise in discovery searches. PRD Panania praised Birdeye for its easy review request process and efficient social posting features.
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Birdeye Reviews helped Affordable Family Storage boost online reviews from 30 to 149 per month, a 5x increase. The company used... Birdeye to manage reviews from 8 locations in 5 states. Staff now send more review requests and tie manager bonuses to review performance. The dashboard makes it easy to track reviews by location. More reviews led to more business and a stronger reputation in the self storage market.
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Birdeye helped Pangea Properties manage reviews and customer communications across 40 locations. The company used Birdeye's Listings, Reviews, Inbox, and... Insights to automate review requests and respond to feedback. Integration with Yardi allowed them to collect tenant feedback and improve business practices. This boosted their local SEO and improved their online reputation. Pangea Properties maintained strong customer care even during the pandemic.
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Birdeye helped the Novello Group, a real estate firm in South Florida, automate review requests and boost online reputation. Before Birdeye, they... sent review requests manually with poor results. Using Birdeye's review request templates, they gained 86 new client reviews in 18 months. The Novello Group now has 28% more reviews than the average real estate firm. This increase in reviews led to more direct customer contacts and higher trust online.
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Birdeye helped Kairoi Residential, a 26-location property management company, improve its online reputation. Before Birdeye, Kairoi had a 2.7 average... review rating and struggled to manage feedback with only two marketing employees. After using Birdeye's reviews, benchmarking, and insights tools, their average rating rose to 4.0 in one year. The platform made it easy to monitor and respond to reviews, saving time and boosting competitive advantage. Kairoi now uses Birdeye to show partners they have the highest ratings in their area.
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Birdeye helps National Storage Affiliates manage feedback and reviews across 1,119 locations. NSA uses Reviews, Insights, and Surveys to automate... feedback requests and track customer sentiment. AI-powered replies and dashboards let NSA scale engagement and benchmark performance. The platform helps NSA resolve issues fast and adapt pricing based on customer sentiment. NSA gains a unified view of brand health and actionable insights for growth.
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Birdeye helped The Gutter Guys drive 35% of new business through business texting. Customers responded more to texts than calls,... leading to fewer reschedules and more repeat clients. The team used Birdeye to send bulk text reminders and reach past customers, saving hours each week. Integration with QuickBooks and contact management features improved communication. The Gutter Guys now connect with clients faster and grow their business with less effort.
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Birdeye helped HEB Plumbing and Sprinkler - Kathlyn Smith recover from negative reviews caused by brand confusion with a competitor. Before Birdeye, HEB... had only 7 reviews in 6 years and struggled to stand out online. Using Birdeye's automated review requests, HEB saw a 2000% increase in reviews in the first year. The company now has four times more reviews than its competitor and appears in Google's local pack for key searches. More customers now choose HEB because of its strong online reputation.
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Birdeye's Review Response Agent helped Stellar Service Brands boost their review response rate from 60% to 87% across 400 franchise locations. Franchise owners struggled... to keep up with reviews while working in the field. Birdeye automated replies to positive reviews and flagged critical feedback for human attention. Integration with ServiceTitan and Xcelerate triggered more review requests. The solution improved listing visibility and customer engagement, with over 353 reviews answered in the first 30 days.
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Birdeye Social AI helped GreenEarth Cleaning grow social reach by 833. 2% and drive 29.4K post link clicks. The platform...unified social media management for over 230 franchise locations, reducing duplicate posts and boosting brand consistency. Franchisees gained tools to plan, localize, and post content, increasing their total social audience by 150.7%. Engagements rose by 1687.4%, and new locations saw rapid follower growth. Birdeye's AI-powered features made social marketing easier and more effective for every store.
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Birdeye helped Kona Cleaners automate review requests, sending 85x more requests than before. The platform integrated with their CRM, saving... employee time and boosting new customer growth. Kona Cleaners used Birdeye's customer experience templates to measure customer sentiment and improve service. Employees now focus on responding to negative reviews, while positive reviews use automatic templates. The business saw a strong increase in customer satisfaction and brand reputation.
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Birdeye helped Mr. Electric of San Antonio fix a poor online reputation. The business used Birdeye to send review requests... by text and email, achieving a 45% conversion rate. They now have a 4.2 star rating and over 500 reviews. Employees track review requests with the Birdeye Leaderboard, boosting motivation. Birdeye also makes it easy to respond to reviews and improved their Google search ranking.
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Birdeye Webchat helped Pretty Handy Guys convert 12 new customers in just one month. The handyman business used Birdeye to... answer questions from website visitors fast. They saw a big jump in online reviews and a higher star rating. The Birdeye review widget gave them strong social proof, with over 600 visitors seeing their reviews. Owner Rick Patterson said Birdeye paid for itself four times in the first month.
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Birdeye helped RED RHINO boost Google reviews by 1243% and total review volume by 1048%. The company used Birdeye's Reviews,... Surveys, Insights, and Social tools to improve customer experience across 10 Florida locations. RED RHINO collected nearly 10,000 new reviews and saw a 61.7% increase in Google Maps views. The all-in-one dashboard made it easy to monitor and respond to reviews. Direct website visits reached 4,600, and mobile profile impressions hit 27,200.
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Birdeye Reviews helped Sebastian Moving boost their online presence. Before using Birdeye, they had 10 movers and 6 trucks and... struggled to get customer reviews. With Birdeye's automated SMS and email review requests, they saw a huge increase in Google and Facebook reviews. In 18 months, Sebastian Moving quadrupled their business, expanded to 27 trucks, and hired hundreds of movers. Their thousands of new reviews earned them a 5-star rating and a spot in Google’s local 3 pack.
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Birdeye helped TruForce Pest Control stand out in a crowded market. The company used Birdeye's Reviews, Messaging, and Referrals tools... to automate review requests and improve customer communication. In 18 months, TruForce generated 876 new reviews, increased their Google rating to 4.6 stars, and received 27.6K Google Business Profile impressions. They also gained 58 referral leads and sent 1.6K messages using Birdeye Messaging. These results helped TruForce attract more customers and outshine competitors.
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Birdeye helped Drop Dead Pest Control boost customer engagement and online presence. The company saw a 98% increase in calls,... 110% more website visitors, and a 678% rise in direction requests. Birdeye's unified inbox and webchat made it easy to manage reviews and respond to inquiries fast. In the first 6 months, they gained over sixty 5-star reviews on Google and Facebook. The Chatbot AI feature enabled 1,096 extra conversations and an average response time of 1 minute.
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t2Marketing International used Birdeye to help clients boost their online presence. They generated over 15,000 5-star reviews for a payday... loan company in 18 months. A med spa increased its review count from 21 to 986 using Birdeye’s review management. The agency used Birdeye Referrals to automate referral campaigns and drive conversions. Birdeye Insights helped them track client performance and improve customer experience.
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Harbinger Marketing used Birdeye to improve local listings and online reviews for their partners. They leveraged Birdeye’s Scan Tool to... audit listings across 50+ platforms and fix inconsistencies. Birdeye’s dashboard helped them manage business information on Google, Facebook, and Bing. The review generation tool enabled them to request and publish reviews directly to partner websites. AI-powered features from Birdeye saved time and boosted search visibility. Harbinger Marketing’s strategies led to better online presence and higher conversion rates for their partners.
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Etna Interactive used Birdeye to improve review management for their medical marketing clients. They automated review collection and publishing, making... it easier to gather patient feedback. With Birdeye, Etna's clients saw a 25% increase in review solicitation and better SERP placement. Real-time feedback and NPS surveys helped Etna make data-driven decisions. Birdeye's support and integration options strengthened Etna's brand and client results.
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Bizinga used Birdeye Social to manage multiple client social media accounts from one dashboard. Before Birdeye, manual processes slowed their... team and caused errors. Birdeye Social unified all communication channels, saving hours each week and reducing mistakes. AI-powered tools helped Bizinga create unique, on-brand content for every client. Automated approval workflows sped up content reviews and improved accuracy. Bizinga increased client engagement, retention, and revenue by delivering better, faster service.
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Best POS Technology, LLC used Birdeye to help over 50 restaurant locations boost their digital presence. They used Birdeye Listings... to sync business info across 150+ sites, improving local SEO and making restaurants easier to find online. Automated review response tools let Best POS quickly reply to customer feedback, saving time and improving reputation management. Restaurants like TJC Dothan saw their Google rating rise to 4.8 stars with over 1,700 reviews. The partnership led to better online visibility, more customer engagement, and smoother operations for restaurant clients.
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Birdeye helped CF Search Marketing boost online reviews for car dealerships. Dealerships saw a 500% increase in review count in... the first month. One client raised its Google rating from 3.7 to 4.0 stars in four months. Another improved average review scores from 3.0 to 4.8 in two months. Automated review requests and analytics tools made it easy to collect and manage feedback, driving more traffic and sales.
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Birdeye Webchat helped BeCreative360 automate client communications. Before, manual processes slowed their team. With Chatbot AI, they now handle routine... questions fast and focus on complex needs. The AI gives 24x7 support, captures leads, and books appointments. BeCreative360 uses the Command Central Dashboard to track key metrics and manage clients better. This boosts client satisfaction and helps them scale their business.
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Birdeye helped BlendWorks Digital Marketing improve client SEO and online visibility. The agency used Birdeye's Listings and Reviews tools to... manage business listings and boost Google Business Profiles. One realtor client moved from page three to the top three search results in six months. Automation and integration features saved time and made review management easy. BlendWorks became a more complete digital marketing firm with Birdeye.
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Birdeye helped Creekmore Marketing double its client base and boost retention. Creekmore needed an easy-to-use online reputation management tool for... small business clients. Birdeye's mobile app made review generation simple, even for less tech-savvy users. Clients saw fast results, with one consignment store increasing review volume by 460% and reaching #1 in search for "used furniture middlebury." The platform improved SEO rankings and client satisfaction.
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Weekends Only Furniture & Mattress used Birdeye to improve their online reputation. They automated review requests by integrating Birdeye with... their business system. Their average star rating increased from 3.7 to 4.3 across all stores. The call center team managed all customer messages in one place. Birdeye Insights helped them understand customer feedback and improve operations.
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David's Bridal used Birdeye to automate customer feedback across 300+ stores. They saw a 294% increase in review volume and... improved their average star rating from 4.0 to 4.6. The company boosted its NPS from 19 to 73, using insights to drive operational changes and enhance customer experience. Birdeye's managed services freed up internal resources and enabled fast responses to up to 1,500 daily reviews. Real-time feedback helped David's Bridal identify trends, resolve issues quickly, and improve both online and in-store experiences.
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Archer's Bikes used Birdeye Social to manage all their social media from one place. Before, they spent a lot of... time updating each platform for every store. With Birdeye, they saved time and kept their brand voice the same everywhere. In just three months, they doubled their review volume and improved their ratings. Birdeye's AI tools helped them create fresh content and share top reviews, boosting their online presence and attracting new customers.
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Birdeye helped Hudson’s Furniture + Mattress automate feedback collection across 14 showrooms. Integration with their point-of-sale system triggered review and... NPS survey requests at key moments. Since using Birdeye, Hudson’s collected over 7,200 new reviews and boosted their average rating from 4.5 to 4.7 stars. Their NPS score reached 79, with 85.2% of survey respondents as Promoters. AI-powered insights and automation improved efficiency, sales tracking, and customer loyalty.
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Birdeye helped Texas Wood Supply boost their online reputation and customer engagement. The company saw a 1,238% increase in reviews... and a 955% rise in Google reviews. Their overall rating reached 4.7 stars. Birdeye Surveys gave them valuable customer feedback and automated review requests. Texas Wood Supply also gained 15.9k website visits and 62.5k profile impressions.
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Exclusive Furniture used Birdeye to improve customer experience and lead management. The company switched to Birdeye for webchat, reviews, referrals,... and listing management. Over 100 employees now use Birdeye to respond to leads and customers quickly. Website visits increased by 61% and Google searches rose 16% in three months. Automated review responses and surveys helped save time and gather feedback. Birdeye made it easier to track referrals and benchmark against competitors.
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Birdeye helped VanDyk Mortgage Corporation automate Google review requests, boosting their online visibility. In just 6 months, VanDyk Mortgage received... 1,600 new reviews. The company also improved compliance management by standardizing listings across 90+ locations. Automated surveys led to a high NPS score of 92.3, with 93.9% of respondents as promoters. Birdeye's support team made setup and integration easy for VanDyk Mortgage.
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Birdeye helped Indiana Members Credit Union manage 30+ locations with Listings AI, Reviews AI, and Insights AI. IMCU centralized branch... information, saving time and improving online visibility. Reviews AI integrated with Symitar to boost review requests and positive feedback. Insights AI gave actionable data, helping IMCU track member satisfaction and trends. IMCU improved engagement, reputation, and operational efficiency using Birdeye's platform.
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Birdeye helped Rate, a top U. S. mortgage lender, automate feedback collection and improve customer engagement. Rate integrated Birdeye with...their CRM to streamline review and survey requests for 2,500 loan officers. This led to a 12% increase in review frequency and a 14% rise in response rates. Rate collected 3,800 new reviews in ten months and maintained a 4.9-star average rating. Their Net Promoter Score reached 88.2, showing strong customer satisfaction and improved online reputation.
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Birdeye helped American Pacific Mortgage boost their online reputation. The company saw a 905% increase in reviews and gained over... 30,000 new Google reviews. Their Google rating reached 4.9 stars. Birdeye automated review requests and responses, making it easy to manage feedback across 1,530 locations. AI-powered tools helped APM respond quickly and track customer sentiment, leading to higher retention and stronger client loyalty.
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Birdeye helped Park Community Credit Union automate review requests after each loan approval. This led to a jump in monthly... reviews from 10 to 300. The credit union used Birdeye to collect, monitor, and respond to feedback across platforms. The increase in reviews improved their online visibility and gave them more insights into member needs. Branch managers now use Birdeye's dashboard to manage and respond to reviews efficiently.
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Birdeye helps Black Bear Diner manage guest feedback across 150+ locations. The restaurant chain uses Reviews AI, Surveys AI, Insights... AI, and Competitors to monitor reviews, collect feedback, and analyze guest sentiment. Automated alerts and role-based dashboards let managers resolve issues fast and track performance. Insights AI revealed positive trends, saving time and guiding decisions. Black Bear Diner improved guest satisfaction and streamlined operations with Birdeye's customer experience platform.
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Birdeye Insights helped Blaze Pizza manage customer feedback across 116 locations. The platform enabled Blaze to hold a 4.3-star average... rating and receive 175% more reviews in 12 months. Locations with ratings above 4.4 stars saw 15% same-store sales growth. Blaze used daily reports and Net Promoter Score to track performance and respond to customer issues. The solution supported rapid expansion and improved customer experience.
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Birdeye helped The Saxton Group boost reviews from 406 to 1,425 per month. Their average star rating rose from 4.2... to 4.3. The company achieved a 97% response rate to reviews and closed tickets 308% faster. In 2020, they gained over 9,000 new reviews. These improvements led to more loyalty and higher foot traffic, even during COVID-19.
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Birdeye Listings helped Cunningham Restaurant Group manage 42 locations across three states. They faced challenges with inconsistent business details on... Google, OpenTable, Facebook, and Apple Maps. Birdeye automated updates, improved accuracy, and made it easy to keep listings current. This led to a 1,048.62% surge in Google-driven traffic in just one month. The solution strengthened their brand and improved customer satisfaction.
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Palmetto Dunes used Birdeye to manage guest feedback across 13 locations. They automated review requests by sending follow-up emails, which... led to more guest reviews online. Birdeye's ticketing system helped them quickly address negative feedback and improve guest satisfaction. The reporting and insights tools allowed them to monitor guest sentiment and make better business decisions. Competitive benchmarking kept them ahead in the hospitality industry.
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Medieval Times used Birdeye to manage hundreds of daily social media mentions. They tracked and responded to customer feedback in... real time. Birdeye's social listening tools helped them organize conversations and leverage influencer posts. This improved their online reputation and boosted review volume. Medieval Times achieved a 4.5 star nationwide rating and increased customer acquisition.
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Birdeye helped Fireman Hospitality Group automate review collection and response across 13 restaurant locations. Integration with Toast POS and Birdeye's... AI tools generated over 8,900 new reviews and a 97% response rate. The group boosted their Google reviews by 4,000 and gained 63,000 new Instagram followers. Birdeye Social enabled easy sharing of 5-star reviews, increasing online visibility and guest engagement. Management now uses daily AI-powered review summaries to improve service and guest experiences.
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Birdeye Social AI helped Elevate Roofing & Exteriors boost their social media presence. The team saved hours by using AI-powered... post generation and a centralized dashboard. They published over 1.6K posts and saw a 79.4% increase in Instagram followers. Facebook followers grew by 289.5%. The company gained 644.9K impressions and 27.2K social engagements. TikTok integration made video content easy to manage and increased total video views to over 101K.
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Birdeye helped Window Nation collect 40,200 new reviews and 21,800 Google reviews, raising their Google rating to 4. 8 stars. The...platform unified review management, messaging, and listings, cutting average response time to 33 minutes. Over 80% of review requests became published reviews. Window Nation now uses real-time insights and analytics to improve customer experience and business decisions. Birdeye's all-in-one solution drives growth and boosts customer engagement for Window Nation.
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Birdeye helped Accent Roofing Service collect over 2,000 reviews and attract 18,000 visitors. The company used Birdeye Reviews to make... review collection easy and fast. Employees just enter a name and email, and customers get a custom review request. Accent Roofing now has more than 400 Google reviews and 200 Facebook reviews. Their Birdeye profile brought in close to 15,000 visitors, boosting search visibility and customer trust.
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Birdeye automated Hupy and Abraham's client feedback process, saving staff time and boosting efficiency. The law firm integrated Birdeye with... Filevine to trigger review and survey requests automatically. This led to over 2,100 new reviews and an average 4.6-star rating. Nearly 75% of clients became Net Promoter Score promoters, showing strong satisfaction. The firm also saw a noticeable increase in Google review ratings, improving online credibility.
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Birdeye helped Patterson Law Group get over 200 new reviews and 18,000 more website visitors. Before Birdeye, the firm struggled... with manual review requests and low conversion. Birdeye automated review requests, making it easy to collect feedback. The law firm now ranks higher in search results and gets more clients from online reviews. The Birdeye dashboard lets them monitor and respond to reviews across 150+ sites.
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Birdeye helped RP Law Group automate review requests, boosting Google reviews by 13x and Facebook reviews by 8x in two years. The law firm... saw a 42x increase in review volume in the first year and achieved a 4.8 average star rating. Over half (58%) of review request emails converted into Google reviews. Automated review management improved online visibility and client trust for this legal services provider.
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Birdeye helped Gerry Wood Auto Group automate review generation. In 6 months, Google reviews increased by 108% and Facebook reviews... by 43%. The sales team used the Birdeye mobile app to send review requests after each sale or service. Review requests went out by email and SMS. The company tracked review volume and ratings with Birdeye reports. Their average rating rose by 0.4 stars.
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Birdeye Insights AI helped Sun Auto Tire & Service analyze customer reviews in seconds instead of hours. The company used... AI-driven insights to improve customer communication and operational efficiency across 200+ locations. Sun Auto tracked sentiment, reputation, and listings scores to measure and enhance customer experience. The platform enabled fast benchmarking against competitors and supported local SEO. Real-time feedback led to new processes for timely service updates, reducing communication gaps and boosting satisfaction.
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Birdeye Reviews helped Avondale Toyota increase Google reviews by 2,200 in just over a year. The dealership used Birdeye’s CRM... integration to automate review requests after every purchase or service. In 2023, they added custom QR codes, leading to 180 scans per month. This made it easy for customers to leave feedback and improved their online reputation. Avondale Toyota now stands out online and turns reviews into more revenue.
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