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Information Technology and Services Case Studies and Customer Success Stories with Bettermode

 

Toro Cloud - Information Technology And Services - Small

Manila, Philippines
Customer community building Customer engagement and retention Customer engagement Community management

Toro Cloud used Bettermode to build a customer community. The goal was to improve customer engagement and retention. Bettermode helped... Toro Cloud create a space for customers to connect and share knowledge. The community made it easier for customers to get help and support. Toro Cloud saw stronger relationships with their users.

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Motion Page - Information Technology And Services - Small

Customer community building Customer engagement

Motion Page used Bettermode to build a customer community. Their goal was to improve customer engagement and retention. Bettermode helped... them create a space for users to connect and share experiences. The community made it easier for customers to get help and support. Motion Page saw stronger relationships with their users as a result.

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Condo Control - Information Technology And Services - Small

Toronto, Canada
Customer self-service community Peer-to-peer support enablement Customer engagement Support automation

Bettermode helped Condo Control launch a 24/7 online community for its global customers. The community lets users support each other... and access resources any time. Condo Control used Bettermode’s SSO and content organization features to make the community part of its software. Customers now answer each other’s questions and share feedback. The community is growing fast, with active discussions and easy access to training videos.

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Condo Control - Information Technology And Services - Small

Toronto, Canada
Customer self-service community Peer-to-peer support enablement Customer engagement Support automation

Condo Control used Bettermode to build a 24/7 online community for its global customers. The community helps users support each... other and reduces the burden on the customer support team. Bettermode's platform enabled easy integration with Condo Control's software using single sign-on. Customers can access guides, videos, and training sessions directly in the community. Within two months, Condo Control saw active engagement and peer-to-peer support.

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Condo Control - Information Technology And Services - Small

Toronto, Canada
Customer support community enablement Resource and training content delivery Customer engagement Customer support

Condo Control used Bettermode to build a 24/7 online community for its global customers. The community helps users get support... and answers from each other at any time. Bettermode's platform made it easy to add community access with single sign-on. Condo Control organizes resources, training, and feedback in the community. In just two months, customers began helping each other and engaging in ongoing discussions. The community now serves as a searchable, always-available support hub.

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Xano - Information Technology And Services - Small

San Francisco, USA
Developer community management Self-service technical support Community management Customer support

Xano used Bettermode to build a thriving developer community for its no-code backend platform. They migrated content and integrated single... sign-on, creating a central hub for 50,000 users. The community features a knowledge base, gamified challenges, and feedback tools. Bettermode reduced support requests by letting users find answers on their own. Xano now tracks engagement and uses the community to attract new users.

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WebinarNinja - Information Technology And Services - Small

USA
Customer community building Peer-to-peer support and networking Customer engagement Community management

WebinarNinja used Bettermode to build NinjaTown, an online community for entrepreneurs. In just three months, the community grew to over... 500 members. Bettermode's features like Spaces, Collections, SSO, and Leaderboard helped WebinarNinja connect with customers and improve satisfaction. The platform made it easy for members to network, share resources, and get support. WebinarNinja saw better customer retention and a stronger relationship with its users.

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Digital.ai - Information Technology And Services - Large

Austin, USA
Enterprise tech community building User feedback collection for product development Customer engagement Community management

Digital. ai used Bettermode to build a global community for enterprise tech professionals. They wanted to boost collaboration, engagement, and...knowledge sharing. Bettermode provided product-focused discussion spaces, webinars, and feedback channels. Members now solve problems faster and engage more through events. User feedback helps Digital.ai improve its products and user experience.

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IBM - Information Technology And Services - Very Large

Armonk, USA
Employee community engagement Internal collaboration for CSR initiatives Employee engagement Corporate social responsibility

IBM used Bettermode to build a private CSR Influencers community. The platform enabled secure SSO login, content organization, and group... collaboration. In less than a year, the community grew to 1,800 members across 43 countries. IBMers used features like leaderboards and virtual currency to boost engagement. The community improved participation in social initiatives and helped employees connect around shared passions.

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Protegrity - Information Technology And Services - Medium

Salt Lake City, USA
Customer community platform for cybersecurity Developer engagement and knowledge sharing Customer engagement Community management

Protegrity used Bettermode to build a global community for security experts and developers. They faced a cybersecurity staffing shortage and... needed a platform to bridge the gap between security and development teams. Bettermode's features like SSO, Salesforce integration, and gamification tools helped Protegrity launch the Shift Left Community. The community enabled 24/7 engagement, supported the launch of new solutions, and empowered developers to become security leaders. Protegrity saw increased customer engagement and knowledge sharing across their global base.

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IBM SkillsBuild - Information Technology And Services - Very Large

Armonk, USA
Online learning community engagement Peer collaboration for skill development Customer engagement Online training

IBM SkillsBuild used Bettermode to build a global online learning community. They wanted to boost engagement, retention, and collaboration for... millions of learners. Bettermode delivered interactive forums, live webinars, and mentorship features. IBM saw stronger peer connections, higher satisfaction, and more job placements. The platform now supports 22 languages and aims to empower 30 million learners by 2030.

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Redstor - Information Technology And Services - Medium

Reading, UK
Partner collaboration platform Product feedback and ideation Customer engagement Product management

Bettermode helped Redstor launch the REDtribe community for partners. Redstor needed a way to let partners give feedback and shape... product features. Bettermode’s platform enabled direct partner input, idea sharing, and private messaging. Partners now get early access to features and can propose new ideas. This led to stronger relationships and faster product updates. The REDtribe community now drives innovation in data protection.

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SmartSuite - Information Technology And Services - Small

USA
User community engagement Product feedback collection Customer engagement Ideation & feedback

SmartSuite used Bettermode to build a user community for their work management platform. The community lets users share tips, give... feedback, and connect with each other. Bettermode enabled features like discussion forums, product feedback channels, and beta testing programs. SmartSuite saw happier team members, more productive teams, and stronger connections. User feedback now directly shapes product development.

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Computer Software Case Studies and Customer Success Stories with Bettermode

 

Proposify - Computer Software - Small

Halifax, Canada
Customer community building Customer engagement and retention Customer engagement Community management

Proposify used Bettermode to build a customer community. The goal was to improve customer engagement and retention. Bettermode helped Proposify... create a space for customers to connect and share experiences. The community made it easier for customers to find help and resources. Proposify saw stronger relationships with their users.

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Condo Control - Computer Software

Bettermode helped Condo Control build a global online community for property managers and residents. Condo Control used Bettermode's platform to... create a 24/7 resource hub, improving customer engagement and peer-to-peer support. The integration with single sign-on made access easy for users. Within two months, Condo Control saw active community participation around the clock. The solution reduced support workload and centralized resources like guides and training videos.

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ConvertKit - Computer Software - Small

Boise, USA
Online community building for creators Customer support and peer learning Customer engagement Community management

ConvertKit used Bettermode to launch a creator-focused online community. In 12 months, the community grew to over 44,000 members and... nearly 7,000 answers. Bettermode features like SSO, Spaces, and Leaderboard helped structure the community and drive engagement. Members access resources, get help, and connect in groups based on interests. The community supports creators and helps them succeed online.

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FlutterFlow - Computer Software - Medium

San Francisco, USA
Community engagement for app developers Peer support and knowledge sharing Customer engagement Support & success

FlutterFlow used Bettermode to build a large, active community for app creators. The platform lets users share ideas, get help,... and learn from each other. Bettermode's features include discussion forums, webinars, and resource libraries. This helped FlutterFlow boost user engagement and support. The community now has over a million members building apps together.

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DIALux - Computer Software - Medium

Lüdenscheid, Germany
Online community building for professionals Knowledge sharing and collaboration Customer engagement Support & success

Bettermode helped DIALux build a global online community for lighting professionals. DIALux used Bettermode to connect over 750,000 users and... support 26 languages. The platform enabled knowledge sharing, project collaboration, and direct product feedback. Members accessed resources, joined webinars, and shared expertise. Engagement and satisfaction increased as users learned and contributed.

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Consumer Electronics Case Studies and Customer Success Stories with Bettermode

 

ViewSonic - Consumer Electronics - Large

Brea, USA
Educator community building Peer resource sharing for teachers Customer engagement Online training

Bettermode helped ViewSonic build a global educator community. The platform lets teachers share ideas, lesson plans, and best practices. Educators... join discussion forums, access resource libraries, and attend webinars. Peer support networks and direct access to ViewSonic staff boost engagement. The result is brighter classrooms and stronger teacher connections worldwide.

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Logitech - Consumer Electronics - Very Large

Lausanne, Switzerland
Customer self-service knowledge base Peer support and collaboration Customer self-service Customer engagement

Logitech used Bettermode to build a global IT community and knowledge base. They faced high support ticket volume and fragmented... documentation. Bettermode's platform let users find answers fast, in 10 languages, any time. Support tickets dropped as customers solved problems themselves. The support team now focuses on complex issues. User satisfaction and collaboration improved.

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Yoto - Consumer Electronics - Medium

London, UK
Online community for family engagement Content discovery for children's audio Customer engagement Content management

Yoto used Bettermode to build Yoto Space, a community for over 50,000 parents, children, and creators. The platform helps families... find screen-free audio stories and music. Bettermode made it easier to discover content, share children's artwork, and support creators. Parents connect in forums and give feedback that shapes new features. Yoto Space now has an active, growing community and a large audio library.

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Lenovo Legion - Consumer Electronics - Very Large

Beijing, China
Global gaming community engagement Multilingual customer feedback collection Customer engagement Community management

Bettermode helped Lenovo Legion grow its global gaming community by 270%. The platform enabled communication in 10 languages and supported... over 200,000 active users. Lenovo Legion used Bettermode to launch multilingual support, integrate Twitch streaming, and manage real-time events. Members now connect, share strategies, and give feedback for product improvements. The community drives engagement and builds brand loyalty for Lenovo Legion.

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Health, Wellness and Fitness Case Studies and Customer Success Stories with Bettermode

 

Curated.health - Health, Wellness And Fitness - Small

USA
Customer community building Customer engagement

Curated. health used Bettermode to build a customer community. Their goal was to improve engagement and retention. Bettermode helped them...create a space for customers to connect and share experiences. The community made it easier for customers to get support and find answers. This led to stronger relationships and a better customer experience.

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Runna - Health, Wellness And Fitness - Small

London, UK
In-app community building for runners Customer engagement and peer support Customer engagement Community management

Bettermode helped Runna embed a custom community into its running app. Runna used features like JWT SSO, moderation, and analytics... to build a thriving space for runners. In just 6 months, the community grew to over 2,500 members. Members visit 3-4 times per week to connect, ask questions, and support each other. Bettermode's platform made it easy for Runna to manage, personalize, and grow their global runner community.

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Education Case Studies and Customer Success Stories with Bettermode

 

Herbal Entrepreneur - Education - Small

Online community management for education Paid membership content delivery Community management Membership monetization

Bettermode helped Herbal Entrepreneur move from Facebook Groups to a branded community platform. Herbal Entrepreneur used features like Spaces, Collections,... and Gated Content to organize content and manage paid memberships. The new platform enabled better member engagement and improved brand loyalty. Over 1,000 members joined the community, with more than 100 choosing paid subscriptions. The founder praised Bettermode for its customizability, private messaging, and responsive support.

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Schoolhouse - Education - Small

USA
Student-tutor community building Customer engagement Community management

Bettermode helped Schoolhouse build a student-tutor community in less than a week. The platform enabled fast setup, centralizing discussions and... content for learners and tutors. Schoolhouse used features like Spaces, Gamification, and Moderation to boost engagement. The new community increased student-tutor connections and provided a safe, branded space for interaction. Schoolhouse now gathers direct feedback from students and supports ongoing learning beyond tutoring sessions.

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Hospitality Case Studies and Customer Success Stories with Bettermode

 

Octorate - Hospitality - Small

Rome, Italy
Customer community building for support Multilingual resource sharing for clients Customer engagement Community management

Octorate used Bettermode to launch a private customer community during the COVID-19 pandemic. The platform helped Octorate connect with customers,... share resources, and support multiple languages. The community grew to nearly 2,500 members, with over 50% active participation. This hub improved customer retention, enabled peer support, and reduced the go-to-market timeline for new features. Octorate's support team became more efficient, and customers found answers faster.

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Financial Services Case Studies and Customer Success Stories with Bettermode

 

e.pop - Financial Services - Small

New York, USA
Customer community building for fintech Targeted content delivery for user segments Customer engagement Community management

Bettermode helped e. pop build a thriving online community for its digital receipts app. e.pop used Bettermode’s Spaces, SSO, and...content tools to create tailored experiences for both app users and merchants. The platform enabled targeted messaging, improved customer engagement, and streamlined onboarding. e.pop saw strong user response and aims for 15,000 community sign-ups by year-end. Bettermode’s ease of use and integration features supported e.pop’s mission to drive environmental change.

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Consumer Services Case Studies and Customer Success Stories with Bettermode

 

DeineTierwelt - Consumer Services - Medium

Hannover, Germany
Online community for pet marketplace Mobile app community integration Customer engagement Content marketing

Bettermode helped DeineTierwelt launch a new social community for pet lovers. The platform replaced an outdated forum and was integrated... into their mobile app. Members can now connect, share experiences, and get guidance on pet care. User engagement and acquisition improved with the new community features. DeineTierwelt now places over 200,000 animals yearly and supports pet owners with content and community.

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Telecommunications Case Studies and Customer Success Stories with Bettermode

 

TekSavvy - Telecommunications - Large

Chatham, Canada
Customer support community building Localized peer-to-peer support Customer engagement Support & success

Bettermode helped TekSavvy cut support resolution time by 63%. TekSavvy used Bettermode to build a bilingual, community-driven help hub for... its customers. The platform enabled real-time service updates, local support groups, and peer-to-peer assistance. Customers now solve issues together and connect with staff when needed. TekSavvy improved customer satisfaction and built stronger local connections across Canada.

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Professional Training & Coaching Case Studies and Customer Success Stories with Bettermode

 

CoachHub - Professional Training & Coaching - Medium

Berlin, Germany
Online community building for coaches Resource sharing and networking Community management Customer engagement

CoachHub used Bettermode to build a private online community for over 3,500 coaches. The platform helped coaches connect, share resources,... and support each other. Bettermode's customization and analytics features made it easy to manage content and track engagement. CoachHub valued Bettermode's GDPR-compliant data residency for privacy. The result was a highly active, returning community with happier coaches and stronger relationships.

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Real Estate Case Studies and Customer Success Stories with Bettermode

 

Condo Control - Real Estate - Medium

Toronto, Canada
Customer community platform for peer support Centralized resource and training hub Customer engagement Community management

Bettermode helped Condo Control build a 24/7 online community for property managers and residents. The platform made it easy for... users to log in, ask questions, and share knowledge. Condo Control used features like SSO, video uploads, and collections to organize resources and training. Within two months, customers were supporting each other and engaging around the clock. The community reduced support load and created a central hub for feedback and learning.

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Consumer Goods Case Studies and Customer Success Stories with Bettermode

 

Mixhers - Consumer Goods - Small

USA
Customer community building Customer engagement

Mixhers used Bettermode to build a customer community. Their goal was to improve customer engagement and retention. Bettermode helped Mixhers... create a space for customers to connect and share experiences. The community made it easier for Mixhers to support their customers. Mixhers saw stronger relationships with their customers after using Bettermode.

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Internet Case Studies and Customer Success Stories with Bettermode

 

Podia - Internet - Small

New York, USA
Online creator community building Peer-to-peer knowledge sharing Customer engagement Online training

Podia used Bettermode to build a global creator community. Before Bettermode, creators on Podia felt isolated and lacked ways to... connect. Bettermode’s platform added discussion forums, live events, and resource libraries. Podia saw a 132% growth in engagement rate and a 37% increase in member retention. The new community helped creators share knowledge and support each other.

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Other Industry Case Studies and Success Stories with Bettermode

 

Weaver's Space - Small

Customer community building Customer engagement

Weaver's Space used Bettermode to build a customer community. Their goal was to improve customer engagement and retention. Bettermode helped... them create a space for customers to connect and share experiences. The community made it easier for customers to get help and support. Weaver's Space saw stronger relationships with their customers.

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Nabur - Small

Customer community building Customer engagement

Nabur used Bettermode to build a customer community. Their goal was to improve customer engagement and retention. Bettermode helped Nabur... create a space for members to connect and share experiences. The community made it easier for customers to get help and support. Nabur saw stronger relationships with their users as a result.

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Lollipop - Small

Customer community building Customer engagement

Lollipop used Bettermode to build a customer community. Their goal was to improve customer engagement and retention. Bettermode helped Lollipop... create a space for customers to connect and share experiences. The community made it easier for customers to get help and support. Lollipop saw stronger relationships with their customers as a result.

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