Real-World Case Studies and Customer Success Stories with Automation Anywhere Enterprise (RPA)

Automation Anywhere helped Viaflow close Brazil's tech talent gap. Viaflow launched the FlowTalents program in 2018 to train people in... automation and technology skills. Over 4,000 people subscribed to the program, with more than 85 graduates in five years. The program achieved a 100% job placement rate, and half of the graduates were hired by Viaflow. Automation Anywhere's platform enabled this success and earned Viaflow industry awards.
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Veradigm used Automation Anywhere to automate billing for 650 healthcare clients. Manual billing tasks were slow and error-prone. Automation Anywhere's... platform replaced these manual steps with automated workflows. This change helped Veradigm's clients save time and reduce mistakes. The solution improved billing accuracy and efficiency for healthcare providers.
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Automation Anywhere Document Automation helped a Fortune-500 data storage provider automate 20% of its order-to-cash processes. The company achieved 75%... straight through processing in just five weeks. Setup was four times faster than their previous OCR solution. The automation freed up 8 full-time employees for higher-value work and saved $350,000 in three months. The company now plans to expand automation to more core business processes.
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Dell used Automation Anywhere's RPA to automate HR processes. They started with automating offer letter delivery for North American candidates.... Dell built a culture of automation by involving employees in bot creation and forming an RPA Ambassador group. They deployed 30 HR automations in 2019, achieving up to 85% efficiency gains. Bots now handle recruiter assignments, onboarding reminders, expense error reports, and more, speeding up HR tasks and improving accuracy.
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Automation Anywhere's Pathfinder Program helped a global technology firm save $6M through intelligent automation. The company used a 90-day action... plan to drive new customer solutions and transparent reporting. They expanded their citizen development program by creating two new roles. The firm prioritized automation opportunities using a data-driven approach. Pathfinder enabled scalable growth and ongoing innovation in automation.
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Alight used Automation Anywhere’s Automation Co-Pilot and AWS AI services to automate claims processing. The Claims AI Agent extracts and... validates receipts, flagging issues for human review. Alight achieved 95% accuracy in check processing and reduced call volume by 50%. Processing time became six times faster, cutting it from days to less than a day. Automation Co-Pilot enabled real-time feedback and continuous improvement for claims automation.
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Automation Anywhere helped Ricoh automate 60 processes, including invoice processing and customer service. Ricoh saved €1.09 million and 5,730 days... since 2019. The automation team unified best practices and tools, focusing on high-traffic, manual tasks. Employees now spend more time on meaningful work. Ricoh improved efficiency, reduced manual workloads, and enhanced customer support.
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HEDEHI Solutions used Automation Anywhere to automate driver separation and rehiring processes for Roehl Transport Inc. The AI-powered solution analyzes... emails, updates SharePoint, and manages approvals. Manual work dropped from 3 hours to under 45 minutes, a 75% faster turnaround. Data accuracy reached 100%. The process now runs with no human intervention, improving driver rehiring outcomes.
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Novatio Solutions used Automation Anywhere to automate customer support with an AI-powered Incident Management Agent. The AI agent read emails,... identified issues, prioritized tickets, and created ServiceNow incidents. This automation eliminated manual work and sped up response times. Novatio Solutions now resolves over 2,300 support tickets monthly, with 100% handled by AI. Email productivity increased tenfold, letting agents focus on solving real problems.
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Automation Anywhere helped Texas Bank automate key banking processes. The bank deployed new automation programs in three critical areas, then... expanded to 30 more processes. This led to $3.5 million in total savings and 75,000 hours saved. Automation improved efficiency, accuracy, and compliance. ServiceNow integration streamlined automation requests and production workflows.
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Automation Anywhere helped Shinhan Bank save over 1. 2 million hours each year. The bank deployed more than 15,000 digital...assistants to 14,000 employees. Automation streamlined complex banking operations and improved compliance monitoring across 800 branches. Over 100,000 real estate loan reviews are now automated annually. Shinhan Bank strengthened its digital culture and boosted employee satisfaction with this automation platform.
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KeyBank used Automation Anywhere to migrate and deploy 108 automations in just 6 months. The bank streamlined its operations with... robotic process automation. This helped KeyBank improve efficiency and reduce manual work. The project shows how automation can speed up digital transformation in banking. KeyBank achieved fast results with Automation Anywhere's platform.
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Automation Anywhere automated the mortgage valuation process for a top-25 US commercial bank. The solution reduced errors by 100% and... cut mortgage processing time by 2.6 days. Appraisal turnaround improved by 6.3 days. Teams became more productive and collaborative after automation training. The bank used bots to update tables, manage orders, and send notifications.
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Automation AnywhereのAutomation Workspaceとドキュメントオートメーションで、グローバルバンクはHRフォーム処理の40%を自動化し、100万ドルのコスト削減を達成。ストレートスループロセッシング率は91%に到達。手作業によるエラーと時間を大幅に削減し、従業員はより重要な業務に集中できるようになった。AI搭載のRPAで多国籍・多言語のHRオンボーディングも効率化。ロジスティクスソフトウェアとの統合で全体の業務効率が向上。

Automation Anywhere bots helped Bancolombia automate hundreds of banking processes. The bank achieved a 50% increase in customer service efficiency... in branches with front office automation. They freed up 127,000 hours annually and reduced provisioning costs by $19 million. Bancolombia saw a 1300% ROI and added $7 million in new revenue streams. Customer satisfaction scores also improved after implementing intelligent automation.
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Automation Success Platform from Automation Anywhere helped Global Bank automate 40% of HRMS processes. The bank used Document Automation to... process HR forms, cutting errors and saving $1 million in one year. They reached a 91% straight-through processing rate. Integration with logistics software improved efficiency. The solution was easy to set up and scaled quickly.
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Automation Anywhere helped a global bank automate HR forms and data entry. The bank automated 40% of its HRMS volume... and cataloged 60% of HR forms. Automation reduced manual errors and saved $1 million in one year. The solution improved data processing to 91% straight-through rates. Employees could focus more on core tasks instead of manual paperwork.
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Automation Anywhere helped KeyBank automate its anti-money laundering (AML) investigation process. The solution used AI to parse and validate data... from referrals, then escalated high-risk cases for review. This automation removed 105,000 manual touchpoints and automated over 400 processes. KeyBank improved risk identification and compliance. Employees now spend less time on repetitive tasks and more time on important work.
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Automation Anywhere's Automation Co-Pilot helped a major financial services company automate over 260 processes. The company achieved more than 99%... reduction in standard service response time. 80% of complex financial calculations and 60% of customer inquiries are now automated. Teams can focus more on customer communication and less on manual work. The solution improved customer satisfaction and increased deal closures.
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St. James's Place used Automation Anywhere to automate reporting and service processes. They increased the number of cases checked from... 20% to 100%. Bots now review 85–90% of cases. Each case saves 63 minutes. The business can handle more work with the same resources. Automation improved efficiency and reduced manual effort.
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Automation Anywhere helped a global credit reporting company automate 500,000 tasks in four months. The company saw a 600% productivity... gain and reduced costs by six times. They used intelligent automation for data entry and reporting. An IT-led center of excellence managed the rollout. The finance department's success led to automation in other areas. Security and compliance, including PCI and GDPR, were key priorities.
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Automation Anywhere helped PGGM automate repetitive tasks in just two weeks. The company saved 1,200 hours per year by deploying... intelligent automation. Employees shifted from manual data entry to more analytical work. PGGM automated invoice processing, cost management, and cashflow tasks. Staff quickly embraced automation after seeing time savings. The automation team now supports other departments with new solutions.
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PGGM used Automation Anywhere to automate pension administration. The company automated 27 processes, saving 19,466 hours in 10 months. PGGM... handled 119,956 tasks with the new system. Automation focused on pension management, policy changes, and fund transfers. The solution reduced manual work and increased efficiency across departments.
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Automation Anywhere helped a global investment bank automate customer service with over 1,000 bots. The CoE Manager enabled regulatory compliance... and role-based access controls. The bank achieved a 92% reduction in time to add new accounts. The solution provided visibility into bot actions and lifecycle management. Advanced automation tools and analytics supported secure, large-scale operations.
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Automation Anywhere's Automation Success platform helped a global bank automate 40% of its HRMS processes. The bank saved $1 million... in one year and reached a 91% straight-through processing rate. Document Automation improved HR form processing and reduced manual errors. The solution enabled staff to focus on higher-value tasks and boosted operational efficiency.
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Automation Anywhere helped Osaic automate 59 back-office processes in 15 months. Osaic achieved a 186% ROI in the first year... and saved over 25,000 hours annually. Document automation improved onboarding accuracy to 93%. Automating ACH status updates impacted 88,000 transactions and saved 127 hours weekly. Osaic reduced client request cycle times and manual effort by up to 25%.
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Automation Anywhere helped Robo Co-op empower refugees with digital automation skills. The Global Gateway Program enabled refugees to learn automation... in just three months. This fast training opened job opportunities and supported digital inclusion. Robo Co-op aims to upskill 100 refugees by 2026 and create 100,000 job opportunities. The no-code platform made it easy for refugees to join the digital workforce. Automation Anywhere's solution helped refugees overcome language barriers and find work in new countries.
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Automation Anywhere helped Robo Co-op upskill 100 refugees in three months. The no-code automation platform made digital skills training fast... and easy. Robo Co-op aims to create 100,000 job opportunities for refugees. The Global Gateway Program empowers refugees to join the digital workforce. Automation Anywhere supports job inclusion and digital transformation for displaced people.
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Colsubsidio used Automation Anywhere bots to automate medical appointment scheduling. The bots process doctor schedule updates 24/7, cutting patient wait... times from 24 hours to just three. Over 12 million medical consultations were offered in 2024. The automation managed schedules for more than 50 clinics and reduced response time by 87%. Employees now focus more on patient care, improving service quality.
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Automation Anywhere helped JerseySTEM automate 11 business processes, saving 3,900 hours and $135,000 per year. The nonprofit uses automation to... connect over 20 SaaS tools for HR and volunteer management. This lets their all-volunteer team focus on educating girls in STEM instead of manual tasks. Automation reduced errors and improved accuracy in outreach and onboarding. JerseySTEM aims to reach 3,000 underserved students by 2030 with these efficiencies.
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Automation Anywhere helped The Akshaya Patra Foundation automate donor and bank reconciliation, vendor KYC, and CRM updates. AI agents now... validate transactions and flag exceptions, cutting manual reconciliation by 80%. The automation improved compliance and reduced errors. Akshaya Patra automated 75 kitchens, letting them focus on feeding millions of children. Since inception, they have served 5 billion meals.
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Automation Anywhere helped the Center for Humanitarian Technology automate aid request processing for NGO Step with Hope. The 'Telegram for... Humanity' Bot processed 153,000 aid requests in 20 months, helping 50,000 families. Volunteers saved over 400 hours, allowing more time for direct support. The automation improved speed, accuracy, and made it easier for people in crisis to get help. The partnership enabled the nonprofit to scale humanitarian aid faster and reach more families.
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Automation Anywhere helped a global energy company automate document workflows using AI agents. The company achieved nearly 100% document accuracy... and reduced manual errors by 80%. Annual audit costs dropped by about $200,000. Deployment took less than 30 days. The solution improved governance, compliance, and enterprise agility.
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Automation Anywhere half einem globalen Energieunternehmen, 90 % des manuellen Auditaufwands zu eliminieren. Die Lösung nutzt agentenbasierte Automatisierung, GenAI und... cloudbasierte Dokumentenverarbeitung. Das Unternehmen spart jährlich 265.000 US-Dollar und gewinnt 10.000 Stunden zurück. Die Auditprozesse sind jetzt skalierbar, regelkonform und zukunftssicher. Compliance-Risiken wurden reduziert und die Datenzuverlässigkeit erhöht.
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Automation Anywhere helped a leading global energy company automate legal and compliance workflows. The company used document automation and AI... agents to structure unstructured data and validate entries. They achieved nearly 100% document accuracy and reduced manual errors by 80%. The solution saved about $2 million per year and shortened deployment cycles to under 30 days. Teams now process thousands of legal documents with improved governance and faster decisions.
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Automation Anywhere helped Petrobras automate agent workflows for legal and compliance processes. The company used document automation and AI agents... to extract and validate data from complex legal documents. This reduced manual errors by 80% and achieved nearly 100% data accuracy. Petrobras also saved $2 million in annual reconciliation costs. The solution enabled faster decision-making and improved audit readiness across the enterprise.
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Automation Anywhere helped GAIL automate over 7,500 natural gas invoices monthly. GAIL used agentic automation to create a 100% touchless... billing process. This improved invoice accuracy and sped up billing cycles. The solution unified SAP and Microsoft Power Automate systems. GAIL achieved a 65-minute end-to-end invoicing cycle. The company now has a scalable, responsive financial operations model.
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Automation Anywhere's generative AI helped Petrobras save $120 million in three weeks. The company automated tax operations by processing 150... pages of regulations and three months of tax data. Petrobras filed taxes in three days, avoiding weekend work for the first time in 15 years. Efficiency increased by 40%. Projected annual savings exceed $1 billion. Integration with AWS Bedrock and Amazon SageMaker improved accuracy and speed.
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Synergy used Automation Anywhere to automate its billing exception process. The company reduced billing transaction time by 40%. Automation now... resolves over 179,000 billing exceptions each year. This change led to an annual ROI of $2.3 million. Synergy cut its reliance on third-party billing services and saved millions. Automation Anywhere helped Synergy build trust in automation across the business.
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Automation Anywhere helped AXIA Energia automate audit workflows using AI and agentic automation. The company processed over 65,000 documents a... year, facing manual, inconsistent checks and limited audit capacity. With Automation 360 and Google Cloud AI, AXIA Energia improved audit efficiency by 90%. They saved $265,000 annually and reclaimed 10,000 hours each year. Data accuracy and compliance also increased.
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Automation Anywhere helped CPFL Energia automate 45 processes in one year. The company saved 50 work hours daily and completed... 155,000 automated transactions per year. Automation covered HR, finance, supply chain, and IT. CPFL Energia used RPA bots to focus on strategy and improve consistency. The platform reduced errors and costs while boosting customer satisfaction.
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Automation Anywhere's Document Automation helped Jemena cut parked invoice turnaround from 8 days to same-day. The solution processed 170,000 documents... in six months, saving 12,000 hours in five months and achieving 99.9% document accuracy. Jemena's lean staff saw an 87% boost in job satisfaction. Automation also reduced invoice duplications and improved vendor contract negotiations. The company now dedicates more resources to sustainability and renewable energy projects.
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Automation Anywhere helped Synergy automate its billing exception process. The automation extracts billing exceptions from SAP and processes them using... rule-based procedures. This reduced the need for third-party billing agents. Synergy now resolves 179,000 billing exceptions each year. The company achieved $2.3 million in annual ROI and cut billing transaction time by 40%.
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Eletrobras used Automation Anywhere with generative AI to automate its technical audit process. The solution reduced manual effort by 90%.... Employees saved 9,360 hours each year. Over 65,000 document audits are now automated annually. Eletrobras saves more than $277,000 every year. The company can now focus more on strategic work in the renewable energy sector.
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Automation Anywhere helped a major telecom company boost efficiency by 108 times. The company automated 102 processes in two years,... saving $635,000 per month in manual work. Automation streamlined customer notifications and increased outbound mail from 200 to 3,811 per cycle. The solution also sped up credit checks and reduced time for service restoration. Employees now complete tasks faster and more effectively using intelligent automation.
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Automation Anywhere RPA helped Tata Sky automate finance, supply chain, and tax processes. The company saved over 10,000 hours each... year by deploying digital bots. Automation improved transaction accuracy to 98%. Tata Sky automated 17 processes and implemented 5 bots. The solution made complex workflows faster and more accurate.
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Automation Anywhere RPA helped Tata Sky automate finance, supply chain, and treasury processes. The company saved over 10,000 hours each... year by using bots for routine tasks. Automation improved transaction accuracy to about 98%. Tata Sky automated 17 processes with 5 bots. The solution freed up staff time and made complex processes faster and more accurate.
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Automation Anywhere helped SoftBank save 4,500 FTEs and cut recruitment hours by 85%. SoftBank automated cross-functional business processes using RPA... and AI, integrating tools like Office365, Google, and Salesforce. The company launched the Digital Worker 4,000 project to shift employees from routine tasks to value-added work. Employee engagement soared, with 52,000 generative AI proposals submitted in ten days. SoftBank now leads digital transformation in telecom, focusing on internal tech mastery before customer rollout.
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Cargill used Automation Anywhere's Agentic AI to automate animal nutrition order processing. The solution extracts order details from Salesforce, applies... business logic, checks inventory, and completes orders. Processing time dropped to under one minute per order. Cargill automated 70% of the order process and now saves up to $15 million each year. Employees spend less time on manual entry and more time with customers.
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Automation Anywhere helped a major beverage brand in Japan save 300,000 hours each year. The company used citizen developers to... build 600 automations, with 850 employees trained in automation skills. This approach improved digital literacy and sped up business process reform after a merger. Generative AI features are now being used to further boost automation and optimize sales and operations.
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Automation Anywhere helped Cargill save $19M over five years with intelligent automation. Cargill automated 236 processes globally, including order entry... and vendor deactivation. The company processed 50,000 orders yearly using RPA and OCR. Automation improved efficiency and customer satisfaction. Cargill captured 700 automation opportunities during this journey.
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Automation Anywhere helped Northampton General Hospital NHS Trust automate oxygen tank monitoring. The hospital deployed a bot that checks supplier... data and updates hospital systems 24/7. This solution saved 1,500 staff hours and eliminated manual errors. The bot delivers 100% accurate data, reducing clinical risk. Staff can now focus on more valuable tasks, improving patient care.
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Automation Anywhere's RPA platform helped St John of God Health Care process nearly $1B AUD in billing. The solution automated... 12 processes, including billing, receipting, and accounts payable. This saved 25,000 hours each year and cut operational costs by 20%. Staff can now access a single electronic version of documents. The automation also reduced wasteful printing and improved audit transparency.
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Automation Anywhere enabled Northampton General Hospital to automate oxygen tank monitoring during the COVID-19 pandemic. The hospital deployed a bot... that checks oxygen levels 24/7, logs into the supplier's website, and updates records instantly. This solution saved 1,500 staff hours and eliminated clinical risk by ensuring 100% data accuracy. Staff were able to focus on more valuable work, and the hospital improved patient care with real-time, error-free updates.
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