Real-World Case Studies and Customer Success Stories with Automation Anywhere Enterprise (RPA)

Automation Anywhere bots helped Colsubsidio speed up medical appointment scheduling. Before, staff took up to 24 hours to update schedules for over 50 clinics. Now, bots finish updates in just three ...hours. This lets patients get information and care faster. Colsubsidio offered over 12 million medical consultations in 2024. The automation cut response times by 87% and freed employees to focus on patient care.
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Automation Anywhere helped The Akshaya Patra Foundation automate donor and bank reconciliation, vendor KYC, and CRM updates. AI agents now validate transactions and flag exceptions, reducing errors a...nd delays. The foundation saw an 80% reduction in manual reconciliation. They automated 75 kitchens for better efficiency. Since using automation, they have served 5 billion meals. This lets Akshaya Patra focus more on feeding children and less on manual work.
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Automation Anywhere helped the Center for Humanitarian Technology automate aid requests for the NGO Step with Hope. The 'Telegram for Humanity' Bot made it faster and easier for people to ask for hel...p. Volunteers saved 400 hours and could spend more time helping families. Over 153,000 aid requests were processed in 20 months. 50,000 families got aid. The bot handled big spikes in requests without slowing down.
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Automation Anywhere Document Automation helped Jemena automate invoice processing. The company used the tool to extract and classify data from PDFs, working alongside SAP and AWS. Parked invoice turn...around dropped from 8 days to same-day. Jemena saved 12,000 hours in 5 months, reached 99.9% document accuracy, and saw an 87% boost in job satisfaction. The automation also improved vendor relationships and contract negotiations.
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Automation Anywhere helped Synergy automate business process exception management. Synergy used automation to extract billing exceptions from SAP and process them in Excel for 51 categories. This red...uced the need for third-party billing agents. The automation resolved 179,000 billing exceptions each year. Synergy achieved $2.3 million in annual ROI from this process. Only the most complex cases now go to third-party agents.
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Automation Anywhere helped Eletrobras automate its technical audit process using generative AI and document automation. The solution reduced manual effort by 90%. Eletrobras saved 9,360 hours each ye...ar. The company automated 65,000 document audits annually. This led to over $277,000 in yearly savings. Employees now focus more on strategic work in the renewable energy sector.
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Automation Anywhere helped Novatio Solutions automate incident management with an AI-powered agent. The agent reads customer emails, identifies issues, sets priorities, and creates ServiceNow tickets.... This automation removed manual work and sped up response times. Novatio Solutions now resolves over 2,300 support tickets monthly, with 100% handled by AI. Email productivity increased 10 times.
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Automation Anywhere's Pathfinder Program helped a global technology leader build a 90-day action plan for intelligent automation. The company used data-driven analysis to improve reporting and delive...r more value to customers. They created two new roles to grow their citizen development program. Since using automation, the company saved $6 million. The Pathfinder Program helped them prioritize projects and drive innovation.
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Automation Anywhere and AWS helped Alight automate claims processing. Alight used Automation Co-Pilot and AWS AI services to extract and validate receipts. The Claims AI Agent flagged issues for revi...ew and improved with real-time feedback. Alight achieved 95% accuracy in check processing. They cut call volume by 50% and made processing 6 times faster.
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Automation Anywhere helped KeyBank automate its anti-money laundering (AML) investigation process. The solution used AI to parse and validate data from referrals, then escalated high-risk cases for r...eview. KeyBank removed 105,000 manual touchpoints and automated over 400 processes. The automation improved risk detection, compliance, and reduced manual work. Employees now focus on higher-value tasks, and the bank is better protected against financial threats.
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Automation Anywhere helped Osaic automate back-office tasks and improve client service. Osaic set up a center of excellence and focused on reducing manual work and client request cycle times by 15-25...%. In 15 months, Osaic automated 59 processes, saving over 25,000 hours a year. The company achieved 186% ROI in the first year and 93% accuracy in onboarding with document automation. Employees now spend more time on high-value work, and 66% of cases close at least one day early.
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Automation Anywhere helped KPMG automate HR and finance workflows. KPMG used Document Automation and AI agents with the Agentic Process Automation System. This made hiring and training faster and eas...ier. KPMG saw $50 million less in back orders and $30 million less in days sales outstanding. The company found $150 million in future automation opportunities and $90 million in impact so far.
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Automation Anywhere's AI Document Automation helped a global tax services provider process over 1 million documents and 1.5 million invoices each year. The solution turned 1,500+ document types into ...usable data and cut processing time. Human review steps ensured accuracy, reaching 90% data extraction accuracy. The company saved 1 minute per invoice and improved service quality for clients.
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Automation Anywhere helped a major beverage brand in Japan save 300,000 hours each year. The company used a citizen developer model to train 850 employees in automation. They built 600 automations, w...ith over half created by citizen developers. This approach improved digital literacy and sped up business process reform. The company now plans to use generative AI to boost automation and optimize operations.
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Automation Anywhere helped GEA Group automate finance processes. The finance team faced fragmented systems and slow data tasks. They launched a digital assistant for freight invoicing and backlog rep...orting. This led to over 100 automation ideas and 180 automations deployed or in the pipeline. The company saved over 6,000 hours and $400,000. Automation is now key for real-time KPI reporting and fraud detection at GEA Group.
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Automation Anywhere helped Cargill automate 236 processes over five years. Cargill used intelligent automation for tasks like order entry and vendor deactivation. The company saved $19 million and ca...ptured 700 automation opportunities. Automation improved efficiency and customer satisfaction. Cargill now has more standardized and touchless processes across global operations.
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Automation Anywhere's Document Automation and Automation Workspace helped Global Bank automate 40% of HRMS volume. The bank cataloged 60% of HR forms and achieved 91% straight-through data processing.... The solution saved $1 million in one year by automating HR onboarding forms across multiple countries and languages. Manual errors dropped and staff could focus on higher-value work. Integration with logistics software improved efficiency.
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Automation Anywhere helped Dell automate HR processes using RPA and Workday. Dell used bots to deliver offer letters and manage recruiter assignments. The company formed an RPA Ambassador group to pr...omote automation. Dell achieved an 85% efficiency gain in HR and deployed 30 automations in 2019. Bots also improved reporting and reduced manual work for HR staff.
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Automation Anywhere's generative AI helped Petrobras automate tax operations. Petrobras processed 150 pages of tax rules and three months of data. In three weeks, they found $120 million in savings. ...The tax team filed taxes in three days, avoiding weekend work for the first time in 15 years. Efficiency increased by 40%. Petrobras projects over $1 billion in savings by year-end.
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Automation Anywhere helped Northampton General Hospital NHS Trust automate oxygen tank monitoring. The hospital needed to track oxygen levels 24/7 during the COVID-19 pandemic. Manual checks took tim...e and risked errors. The new bot logs into the supplier's site, updates records, and gives instant oxygen updates. This saved 1,500 staff hours and removed clinical risk. The bot delivers 100% data accuracy and lets staff focus on patient care.
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HEDEHI Solutions used the Agentic Process Automation System to automate Roehl Transport Inc.'s driver separation process. The solution uses AI to analyze emails, update SharePoint, and manage approva...ls. Manual work dropped from nearly 3 hours to under 45 minutes, a 75% faster turnaround. Data accuracy reached 100%. The process now runs without human intervention, improving driver rehiring outcomes.
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Agentic AI from Automation Anywhere helped The Washington Post automate invoice tax validation. The AI Agent reads, extracts, and analyzes tax on all payable invoices. The Post now checks 100% of inv...oices for tax accuracy. This stopped tax overpayments and saved $1 million in the first year. The finance team no longer faces heavy manual work.
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Automation Anywhere helped JerseySTEM automate manual tasks and streamline operations. JerseySTEM used 11 automation bots to connect over 20 SaaS tools for HR and volunteer management. Automation sav...ed 3,900 hours and $135,000 per year, letting volunteers focus on teaching STEM to girls in New Jersey. One bot alone saved $51,100. Automation reduced errors and freed up time for strategic work. JerseySTEM plans to expand automation as they grow their impact.
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Automation Anywhere helped Guidehouse use process discovery and intelligent automation to improve a health system client's operations. Guidehouse captured over 1 million activities and eliminated mor...e than 2,000 hours of rework. They reduced payer denials by millions of dollars and identified seven more automation use cases. Conversational AI and robotic process automation fixed insurance eligibility issues and streamlined workflows. Guidehouse plans to expand automation to HR, supply chain, and payroll functions.
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Automation Anywhere helped Ricoh automate 50 end-to-end business processes. Ricoh set up a centralized automation team to handle tasks like invoice processing, customer service, and HR reporting. The... company now runs 60 unattended automations, saving 500 days and €100,000 each month. Since 2019, Ricoh has saved €1.09 million and 5,730 days. Employees now spend more time on meaningful work and less on manual tasks.
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Automation Anywhere helped Merck automate 64 business processes across 14 countries. Merck embedded 17 automations to streamline document processing and regulatory compliance. The solution saved 150,...000 hours per year. Automation improved tracking, response times, and nearly eliminated errors. Scientists could focus on research, helping accelerate COVID-19 vaccine development and other breakthroughs.
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Automation Anywhere’s AI-powered Process Discovery helped Vale speed up process discovery by 89%. Vale used the tool to analyze 370,000 employee actions and find five key processes to automate. The s...olution cut discovery time from 3 months to just 10 days. Vale saved over 121,000 hours and $5 million each year. The automation made it easier for Vale to handle more work and stay efficient.
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