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Compare Zoho Survey vs SurveySparrow Enterprise

Comparison Summary

For Zoho Survey vs SurveySparrow Enterprise comparison, Our AI algorithm looked at 9544 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Zoho Survey and SurveySparrow Enterprise to solve their respective business needs.

Pros and cons of Zoho Survey and SurveySparrow Enterprise

Zoho Survey is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as SurveySparrow Enterprise is focused towards Collecting Feedback and Engaging Conversational Surveys with Chat .

Both Zoho Survey and SurveySparrow Enterprise are Customer Feedback Management software, peers recommend Zoho Survey for communication management and sending & publishing communications where as SurveySparrow Enterprise is more known for measuring net promoter score and White-labeled surveys .

logo Zoho Survey

Focus area

Zoho Survey is better than SurveySparrow Enterprise for

Software Failure Risk

  • low

logo SurveySparrow Enterprise

Focus area

SurveySparrow Enterprise is better than Zoho Survey for

Software Failure Risk

  • medium

About

Survey Software to experience the craft of survey creation.

SurveySparrow | Online Survey Platform

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

59

15

Total Goals
(we found evidences for)

11

1

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


communication management

sending & publishing communications


social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account





sales document management

proposal & quote management

contract management


sales review & feedback


content management


training & onboarding


products & pricelist management


campaign management

campaign analytics

campaign monitoring



knowledge management


personalized marketing


helpdesk management


workflow management


rating and review management




contact list management

creating contact list


sales call management


relationship management






customer case management


generation of new leads


social media marketing


competitive intelligence


loyalty management

identify target customers


performance management



reputation management


conversion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • See 8 more
  • Enhance customer relationships

Top Channels

Channels Used

  • chat

  • e-mail

  • mobile

  • website

  • offline

  • video

  • Whatsapp

  • phone calls

  • games

  • social media

  • mobile app

  • Twitter

  • omnichannel

  • Slack

  • See 11 more
  • chat

  • e-mail

  • mobile

  • website

  • offline

  • video

  • Whatsapp

  • phone calls

  • games

  • social media

  • mobile app

  • Twitter

  • omnichannel

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting