Overview: Zoho Survey and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
Zoho Survey and Forsta both excel in customer feedback management but cater to different business scales and needs. Zoho Survey is favored by larger enterprises, focusing on comprehensive data handling and extensive integration capabilities. It supports various communication channels, making it versatile for wide-reaching campaigns. Forsta, however, serves more niche industries with strong market research capabilities and AI-powered analytics, providing focused insights. Each solution aligns to distinct strategic objectives, offering tailored support options based on user complexity and operational scale.
Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Zoho Survey and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zoho Survey supports collecting feedback, managing communications, and measuring customer satisfaction, with particular strength in integrating various communication channels. read more →
Forsta excels in market research and collecting detailed feedback, adding value through conversational surveys and customer engagement. read more →
Business Goals
Zoho Survey helps improve customer satisfaction, enter new markets, and increase sales through efficient communication management strategies. read more →
Forsta focuses on improving customer satisfaction, acquiring new customers, and enhancing return on investment through detailed surveys and analytics. read more →
Core Features
Zoho Survey offers robust analytics, seamless system integration, and advanced data handling, making it ideal for data-driven decision-making. read more →
Forsta provides analytics and AI-powered tools essential for market research, along with compliance-focused features for regulatory adherence. read more →
Vendor Support
Zoho Survey offers 24/7 support, chat, email, and phone support options, aligning well with large enterprises that need constant assistance. read more →
Forsta provides 24/7 support mainly through email, accommodating less frequent but detailed interactions typical for consultative market research needs. read more →
Segments and Industries
Zoho Survey is predominant in large enterprises, IT, and education sectors, reflecting its scalability and diverse integration. read more →
Forsta is popular among research and management consulting firms, indicating its niche industry application and in-depth survey capabilities. read more →
Operational Alignment
Zoho Survey integrates into complex communication strategies, ideal for large enterprises seeking comprehensive feedback tools. read more →
Forsta fits into niche operational environments, offering specialized tools for industries focused on precise data collection and analysis. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Zoho Survey in Action: Unique Use Cases
How efficiently Does Zoho Survey manage your Collecting Feedback?
How can Zoho Survey optimize your Engaging Conversational Surveys Workflow?
Why is Zoho Survey the best choice for Communication Management?
Forsta (formerly Confirmit) in Action: Unique Use Cases
What Are the key features of Forsta (formerly Confirmit) for Market Research?
How does Forsta (formerly Confirmit) address your Campaign Management Challenges?
Alternatives
Integrations
Few Zoho Survey Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Zoho Survey News
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Zoho has launched WorkDrive 5.0, evolving its platform from a content collaboration app to an intelligent content management solution. The update introduces AI, machine learning, and automation features to help businesses extract insights, automate workflows, and improve productivity and security.
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms
Press Ganey Forsta has been recognized as a leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms.
How can Zoho Survey optimize your Social Media Management Workflow?