Overview: Zoho Survey and Clicktools as Customer Feedback Management Category solutions.
Zoho Survey and Clicktools are both strong contenders in customer feedback management. Zoho Survey excels with its wide range of capabilities such as market research and strong integration options, catering to large enterprises and IT services. Clicktools focuses on customer satisfaction and features like measuring net promoter score, appealing to the software industry. Both provide robust support but Zoho Survey offers comprehensive 24/7 assistance, making it well-suited for larger organizations.
Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
Zoho Survey and Clicktools: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zoho Survey facilitates collecting feedback and enables engaging conversational surveys. read more →
Clicktools excels at collecting feedback and measuring customer satisfaction (CSAT). read more →
Business Goals
Zoho Survey helps improve customer satisfaction and acquire new customers. read more →
Clicktools focuses on improving customer satisfaction and establishing thought leadership. read more →
Core Features
Noteworthy features of Zoho Survey include custom reports and extensive data import capabilities. read more →
Clicktools shines with its ease of migration and strong integration functionality. read more →
Vendor Support
Zoho Survey offers comprehensive 24/7 support via chat, email, and phone. read more →
Clicktools provides reliable support with chat and phone options. read more →
Segments and Industries
Zoho Survey is favored by large enterprises, particularly in IT and education sectors. read more →
Clicktools is popular among the computer software industry and mid-market enterprises. read more →
Operational Alignment
Zoho Survey integrates seamlessly with social media and email channels. read more →
Clicktools fits well within operational workflows utilizing support groups and promotions. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Zoho Survey in Action: Unique Use Cases
How does Zoho Survey address your Collecting Feedback Challenges?
What makes Zoho Survey ideal for Engaging Conversational Surveys?
Why is Zoho Survey the best choice for Communication Management?
How can Zoho Survey enhance your Market Research process?
Integrations
Few Zoho Survey Integrations
Few Clicktools Integrations
News
Latest Zoho Survey News
Zoho WorkDrive 5.0: The evolution from a content collaboration app to an intelligent content management platform
Zoho has launched WorkDrive 5.0, evolving its platform from a content collaboration app to an intelligent content management solution. The update introduces AI, machine learning, and automation features to help businesses extract insights, automate workflows, and improve productivity and security.
Latest Clicktools News
DXC launches solution with SAP & Microsoft to boost AI use - ChannelLife Australia
DXC Technology has launched "DXC Complete with SAP and Microsoft," integrating SAP's cloud suite and Microsoft Azure AI to streamline SAP modernization for enterprises. The solution supports RISE with SAP and GROW with SAP, offering integrated automation and predictive insights via Microsoft applications.
What makes Zoho Survey ideal for Social Media Management?