Overview: Zoho Survey and Clicktools as Customer Feedback Management Category solutions.
Zoho Survey and Clicktools are both strong contenders in customer feedback management. Zoho Survey excels with its wide range of capabilities such as market research and strong integration options, catering to large enterprises and IT services. Clicktools focuses on customer satisfaction and features like measuring net promoter score, appealing to the software industry. Both provide robust support but Zoho Survey offers comprehensive 24/7 assistance, making it well-suited for larger organizations.
Zoho Survey: Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
Zoho Survey and Clicktools: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zoho Survey facilitates collecting feedback and enables engaging conversational surveys. read more →
Clicktools excels at collecting feedback and measuring customer satisfaction (CSAT). read more →
Business Goals
Zoho Survey helps improve customer satisfaction and acquire new customers. read more →
Clicktools focuses on improving customer satisfaction and establishing thought leadership. read more →
Core Features
Noteworthy features of Zoho Survey include custom reports and extensive data import capabilities. read more →
Clicktools shines with its ease of migration and strong integration functionality. read more →
Vendor Support
Zoho Survey offers comprehensive 24/7 support via chat, email, and phone. read more →
Clicktools provides reliable support with chat and phone options. read more →
Segments and Industries
Zoho Survey is favored by large enterprises, particularly in IT and education sectors. read more →
Clicktools is popular among the computer software industry and mid-market enterprises. read more →
Operational Alignment
Zoho Survey integrates seamlessly with social media and email channels. read more →
Clicktools fits well within operational workflows utilizing support groups and promotions. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Zoho Survey in Action: Unique Use Cases
Why is Zoho Survey the best choice for Collecting Feedback?
How can Zoho Survey optimize your Engaging Conversational Surveys Workflow?
What makes Zoho Survey ideal for Communication Management?
What makes Zoho Survey ideal for Market Research?
Alternatives
Integrations
Few Zoho Survey Integrations
Few Clicktools Integrations
News
Latest Zoho Survey News
Zoho unveils AI-Powered next-gen scanning solution Zoho Scanner
Zoho has launched an advanced version of Zoho Scanner, an AI-powered application that enhances document management with features like automatic edge detection, image quality enhancement, and OCR with multi-language support. It includes AI-based auto-tagging, translation in 22+ languages, and cross-platform sync, integrating with Zoho's ecosystem for a seamless user experience.
Latest Clicktools News
UiPath Goes Live with SAP Cloud ERP Private
UiPath has successfully implemented SAP Cloud ERP Private as part of its digital transformation strategy, achieving high clean core scores. This move enhances UiPath's operational efficiency and agility by streamlining processes like billing and multi-GAAP reporting. The collaboration with SAP supports UiPath's automation-first vision, enabling scalable growth and innovation.
What benefits does Zoho Survey offer for Social Media Management?