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Zoho SalesIQ vs Livechat: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zoho SalesIQ vs. Livechat is based on a specific set of business needs and context. The comparison uses 11001 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho SalesIQ and Livechat

Zoho SalesIQ, Livechat, Velaro Platforms, Liveperson LiveEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho SalesIQ covers Engagement Management with Chat, Collaboration with Phone Calls, Generation Of New Leads with Website, Lead Engagement with Website, etc.

Livechat focuses on Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.

"Zoho SalesIQ literally changed the way we provide assistance to thousands. We are very happy with and definitively continue to use it. " - Gobat Laurent

"We liked the intuitive and easy-to-use interface, as well as the fact that we could give our customers the chance to rate our consultants. More importantly, we can monitor the quality of customer service thanks to advanced analytics. " - Milena Wojewoda

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho SalesIQ

Focus area

Zoho SalesIQ is better than Livechat for

Software Failure Risk

  • low

logo Livechat

Focus area

Livechat is better than Zoho SalesIQ for

Software Failure Risk

  • low

About

Zoho SalesIQ | Hassle-free live chat for customer support & business growth

LiveChat | Live Chat Software and Help Desk Software

Age

1996

2002

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

57

87

Total Goals
(we found evidences for)

9

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



generation of new leads




conversion management



sales document management

contract management

proposal & quote management


contact list management




campaign management

campaign monitoring


customer feedback management

measuring customer satisfaction


social media marketing


business development


lead qualification

lead qualification: demographic


communication management

sending & publishing communications


social media management

engaging on social media

social media analytics



lifetime value management


workflow management




knowledge management


training & onboarding


competitive intelligence


relationship management


loyalty management

identify target customers



content management







rating and review management


meeting management


call transcription


sales call management

meeting management

call transcription


products & pricelist management


revenue cycle management




customer case management



referral management


conference call management





Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve visibility

  • Scale best practices

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more

Top Channels

Channels Used

  • chat

  • website

  • phone calls

  • e-mail

  • offline

  • social media

  • video

  • mobile

  • promotions

  • Facebook

  • point of sale

  • user generated content

  • blogs

  • newsletter

  • on premises

  • Facebook page

  • mobile app

  • trade shows

  • Slack

  • events

  • support groups

  • text SMS

  • games

  • coupons

  • out of home

  • billboards

  • Instagram

  • print media

  • magazine

  • mass media

  • radio

  • television

  • omnichannel

  • See 30 more
  • chat

  • website

  • phone calls

  • e-mail

  • offline

  • social media

  • video

  • mobile

  • promotions

  • Facebook

  • point of sale

  • user generated content

  • blogs

  • newsletter

  • on premises

  • Facebook page

  • mobile app

  • trade shows

  • Slack

  • events

  • support groups

  • text SMS

  • games

  • coupons

  • out of home

  • billboards

  • Instagram

  • print media

  • magazine

  • mass media

  • radio

  • television

  • omnichannel

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting