Chatra Overview
This is a summary of the comprehensive capabilities and benefits of Chatra based on over 1129 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Chatra, HappyFox Live Chat, Tawk.to, Chatlio, Comm100 Live Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Chatra is right for your needs? Our Cuspera AI engine can evaluate how Chatra fits your specific business needs, industry, and context. Get your personalized assessment report today.
Chatra supports business activities such as:
- Engagement Management
- Communication Management
- Helpdesk Management
- Contact List Management
- Customer Feedback Management
Chatra can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve ROI, Launch New Products, etc. It can help manage these activities if you use Website E-Mail Chat etc. for these needs. As a solution, Chatra's capabilities include Personalization, Alerts: Popups & Notifications, Widgets, etc.
Chatra Internet Vertical is its biggest customer base.
Reviews
"...I like the ease of use for this product, nice for customer interaction...." Peer review by Stefanie B, Former Senior Laboratory Analyst
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Chatra solved their Live Chat needs. Cuspera uses 1129 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Chatra.
Use Cases
Peers recommend Engagement Management , Communication Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Chatra.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Website |
4.88/5 ★ |
"...I like the ease of use for this product, nice for customer interaction...." Peer review by Stefanie B, Former Senior Laboratory Analyst |
| engaging and following up |
4.73/5 ★ |
"...It's a way to engage with website visitors who may not have otherwise contacted us. ...." Peer review by Pauline N., Director, Accounting |
| Communication Management with E-Mail, Chat and Mobile |
4.86/5 ★ |
"...The alerts it sends when a message comes in are nice, so you don't have to keep the browser window or the app open constantly. ...." Peer review by Verified Reviewer, Retail |
| sending & publishing communications |
4.84/5 ★ |
"...Customers can easily send a message or chat in real time...." Peer review by natalie z. |
| tracking & monitoring communications |
4.35/5 ★ |
"...Live chat, email & social messaging for business...." Live chat, chatbots, email & social messaging |
| Helpdesk Management with Mobile, Chat, Support Groups, Slack, Mobile App and Phone Calls |
4.93/5 ★ |
"...It includes every feature we could dream of, works well with our existing tools (like Slack and HelpScout), has a great simple interface, has a great mobile app, and we've always had quick helpful responses from support...." Peer review by Carl N. |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Website |
4.88/5 ★ |
"...I like the ease of use for this product, nice for customer interaction...." Peer review by Stefanie B, Former Senior Laboratory Analyst |
|
| engaging and following up |
4.88/5 ★ |
| Communication Management with E-Mail, Chat and Mobile |
4.86/5 ★ |
"...The alerts it sends when a message comes in are nice, so you don't have to keep the browser window or the app open constantly. ...." Peer review by Verified Reviewer, Retail |
|
| sending & publishing communications |
4.86/5 ★ |
| tracking & monitoring communications |
4.86/5 ★ |
| Helpdesk Management with Mobile, Chat, Support Groups, Slack, Mobile App and Phone Calls |
4.93/5 ★ |
"...It includes every feature we could dream of, works well with our existing tools (like Slack and HelpScout), has a great simple interface, has a great mobile app, and we've always had quick helpful responses from support...." Peer review by Carl N. |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1129 insights from peers and experts to help you assess how these Chatra use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Chatra
What is Chatra?
What is Chatra used for?
What are the top features of Chatra?
Who uses Chatra?
What are Chatra alternatives?
Where is Chatra located?
Popular Business Setting
for Chatra
Top Industries
- Internet
- Retail
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Chatra to Enhance customer relationships and Acquire customers
Chatra Alternatives
Peer and Expert Opinion on Features
for Chatra
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (37) |
| Alerts: popups & Notifications | Read Reviews (36) |
| Widgets | Read Reviews (16) |
| Ticketing | Read Reviews (12) |
| Dashboard | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (37) |
| Alerts: popups & Notifications | Read Reviews (36) |
| Widgets | Read Reviews (16) |
| Ticketing | Read Reviews (12) |
| Dashboard | Read Reviews (9) |
IT and Other Capabilities
for Chatra
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (43) |
| Data Import | Read Reviews (56) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (43) |
| Data Import | Read Reviews (56) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (105) |
| Email Support | Read Reviews (36) |
| Phone Support | Read Reviews (21) |
| 24/7 Support | Read Reviews (272) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (105) |
| Email Support | Read Reviews (36) |
| Phone Support | Read Reviews (21) |
| 24/7 Support | Read Reviews (272) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (87) |
| Analytics | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (87) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for Chatra
Overall Risk Meter
Top Failure Risks for Chatra
Vendor Profile Details
Company Name
Hotter Emails
Company Website
https://hotter.io/HQ Location
2200, Clarendon Boulevard, Arlington VA 22201, US
Employees
2-10
Financials
PRIVATE
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