Comm100 Multi-Channel Overview

Comm100-multi-channel offers a comprehensive omnichannel customer engagement platform. All communication tools and channels are integrated into a single, unified system.

Use Cases

Customers recommend Advertisement, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Comm100 Multi-Channel.

Other use cases:

  • Onboarding
  • Campaign Management
See all use cases See less use cases

Comm100 Multi-Channel Use-Cases and Business Priorities: Customer Satisfaction Data

Comm100 Multi-Channel works with different mediums / channels such as Offline. Point Of Sale. Website etc.

Peer review evidence (same sources as the product rating summary)

"...They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. ..." Comm100 Omnichannel Customer Engagement
"...Not every conversation happens in real-time and some support will need follow-up...." Comm100 Omnichannel Customer Engagement
"...Self-serve knowledge base...." Comm100 Omnichannel Customer Engagement

Comm100 Multi-Channel Customer wins, Customer success stories, Case studies

 

Global Affairs Canada - Government Administration - Very Large

Ottawa, Canada

Global Affairs Canada used Comm100's omnichannel platform to improve support. They added live chat, AI chatbot, and WhatsApp to help users get answers faster. The live chat has a 57 second wait time.... Two AI chatbots handle 78% of chats and work in English and French. Agents now spend more time on complex queries. All channels connect in one console, making support easier and faster.

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San Jose State University - Education - Large

San Jose, USA

Comm100 Live Chat and AI Chatbot helped San Jose State University automate 55% of chats across 33 departments. The university needed faster, more convenient support for students, staff, and faculty. ...Comm100 replaced older chat tools and expanded quickly, especially during the pandemic. Now, over 4,000 live chats are handled monthly, with a 4.3 CSAT rating. Students and staff get instant, 24/7 support, and departments manage high volumes with ease.

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Xylem Analytics - Environmental Services - Very Large

Rye Brook, USA

Comm100 Live Chat helped Xylem Analytics achieve a 6000% ROI and generate over $750,000 in new business opportunities. 92.5% of customers now prefer chat over other channels, and 9 out of 10 queries ...are resolved on the first try. The live chat solution shortened the sales cycle and improved customer engagement. Xylem’s technical support team became a key sales driver through chat, turning support into a revenue stream. Customer satisfaction reached a 4.71 out of 5 score after implementation.

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Willis Towers Watson - Insurance - Very Large

London, UK

Comm100 Live Chat helped Willis Towers Watson improve customer satisfaction and reduce escalations. The company switched to Comm100 after their previous live chat tool lacked strong reporting and tra...nscript features. Comm100 enabled fast deployment in under a month and provided robust analytics and searchable chat transcripts. WTW now tracks agent performance and chat traffic easily. Their CSAT score reached 4.88 out of 5 after implementation.

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Tangerine - Telecommunications - Medium

Melbourne, Australia

Comm100 AI Chatbot helped Tangerine resolve 91% of assigned live chats. Tangerine faced a surge in chat volume after expanding its broadband services. The company used Comm100 Live Chat and AI Chatbo...t to handle repetitive queries and reduce agent workload. The bot improved chat acceptance rates from 80% to 92% and cut wait times from 78 to 54 seconds. 97% of bot answers were high confidence, saving Tangerine money by avoiding extra hires.

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WCB Manitoba - Government Administration - Medium

Winnipeg, Canada

Comm100 Live Chat helped WCB Manitoba manage high volumes of inquiries in their Assessment Division. Before using Comm100, phone lines were often swamped and wait times were long. With live chat, sta...ff could handle multiple inquiries at once. This reduced wait times and improved resolution speed. The overall customer experience for constituents improved.

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Comm100 Multi-Channel Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)

Comm100 Multi-Channel Integrations

Comm100 Multi-Channel integrates with a wide range of software applications through its robust data import and export capabilities.

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Amperity Customer Data Management

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Comm100 Multi-Channel

Canva

4.69 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

17hats

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Creatio Studio

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Cision Media Monitoring

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Comm100 Multi-Channel

Top Failure Risks for Comm100 Multi-Channel

Comm100 Network Corporation News

Product

Comm100 Deepens iGaming Focus with New Integrations

Comm100 has expanded its iGaming focus by integrating with Optimove and RealTime Gaming (RTG). These integrations enhance player support by providing agents with centralized access to CRM and gaming data, improving efficiency and personalization in customer interactions. This move underscores Comm100's commitment to delivering advanced support solutions in the iGaming sector.

Read more →
Product

Comm100 iGaming Integrations Expand Support

Comm100 has expanded its iGaming capabilities by integrating with Optimove and RealTime Gaming. These integrations allow online gambling operators to access player information directly within their customer support environment, enhancing player support and operational efficiency. The integrations provide CRM insights and operational visibility, reducing system switching and improving response times for customer service teams.

Read more →
Product

Comm100 deepens iGaming focus with Optimove and RTG integrations

Comm100 has integrated with Optimove and RealTime Gaming to enhance its player engagement platform for iGaming operators. These integrations allow support teams to access comprehensive player data, improving the efficiency and personalization of customer service. The move underscores Comm100's commitment to the iGaming sector, providing operators with tools for informed decision-making and consistent player experiences.

Read more →
Product

Comm100 deepens iGaming focus with Optimove and RTG integrations - Tech & innovation - iGB

Comm100 has integrated its AI-powered omnichannel platform with Optimove and RealTime Gaming, enhancing its iGaming focus. These integrations provide online casino support teams with expanded access to player data and operational context, enabling more personalized and efficient player support. The integrations facilitate better data sharing, improve agent visibility, and support responsible gambling processes.

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Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

Social

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Financials

PRIVATE