Overview: Zoho CRM Plus and Zendesk Sell as CRM Category solutions.
Zoho CRM Plus and Zendesk Sell both serve the CRM sector, focusing on enhancing customer interactions and supporting operational needs effectively. Zoho CRM Plus excels in social media engagement and customer feedback management, while Zendesk Sell offers diverse communication management and robust sales tracking. Businesses can choose Zoho CRM Plus for its strong social media and collaboration tools, whereas Zendesk Sell suits those needing superior communication and tracking capabilities.
Zoho CRM Plus: Zoho CRM Plus is a unified CX platform empowering sales, marketing, and customer service teams to collaborate seamlessly. It offers a single interface and a free start.
Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.
Zoho CRM Plus and Zendesk Sell: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zoho CRM Plus focuses on engagement management, including social media management and helpdesk services. These capabilities cater to businesses aiming to enhance interaction across platforms. read more →
Zendesk Sell emphasizes comprehensive communication management and sales call management, ideal for businesses prioritizing efficient sales communication and tracking. read more →
Business Goals
Zoho CRM Plus supports goals like enhancing customer relationships and acquiring customers, aligning with businesses that value customer interaction and digital presence. read more →
Zendesk Sell aims to increase sales and enhance customer relationships, fitting businesses focused on sales growth and efficient communication strategies. read more →
Core Features
Zoho CRM Plus offers features like AI-powered tools and integration ease, which are attractive to businesses needing analytics and seamless transitions. read more →
Zendesk Sell provides robust data import/export and integration features, appealing to users requiring extensive data management and communication tools. read more →
Vendor Support
Zoho CRM Plus offers 24/7 support, chat, and email options, suitable for enterprises needing responsive and round-the-clock assistance. read more →
Zendesk Sell provides 24/7 support with phone and email channels, meeting needs for consistent communication support, especially for larger enterprises. read more →
Segments and Industries
Zoho CRM Plus is popular with enterprises in the IT and marketing sectors, demonstrating its strength in tech-driven and communication-intensive industries. read more →
Zendesk Sell is dominant in consumer services and goods sectors, highlighting its versatility in broad industry applications and sales-focused environments. read more →
Operational Alignment
Zoho CRM Plus integrates well into operations requiring omnichannel engagement, beneficial for businesses with varied customer interaction points. read more →
Zendesk Sell supports diverse operational workflows with its emphasis on mobile and phone communication, aligning with dynamic and mobile-driven operations. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Zoho CRM Plus in Action: Unique Use Cases
What benefits does Zoho CRM Plus offer for Engagement Management?
How can Zoho CRM Plus enhance your Helpdesk Management process?
What makes Zoho CRM Plus ideal for Collaboration?
Zendesk Sell in Action: Unique Use Cases
How efficiently Does Zendesk Sell manage your Communication Management?
How can Zendesk Sell optimize your Contact List Management Workflow?
What makes Zendesk Sell ideal for Lead Tracking?
Integrations
Few Zoho CRM Plus Integrations
Few Zendesk Sell Integrations
News
Latest Zoho CRM Plus News
Zoho WorkDrive 5.0: The evolution from a content collaboration app to an intelligent content management platform
Zoho has launched WorkDrive 5.0, evolving its platform from a content collaboration app to an intelligent content management solution. The update introduces AI, machine learning, and automation features to help businesses extract insights, automate workflows, and improve productivity and security.
Latest Zendesk Sell News
Geekflare's This Week in Business Tech: Zendesk's New - Inkl
Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.
What makes Zoho CRM Plus ideal for Social Media Management?