Overview: Zendesk Sell and Keela as CRM Category solutions.
Zendesk Sell primarily serves large and enterprise-scale companies with its extensive communication management and integration features, catering to businesses aiming for higher sales and robust customer relationships. Keela, on the other hand, is tailored for non-profit organizations, focusing on engagement management and providing resources for enhancing stakeholder relations and brand engagement. Both CRMs provide multi-channel vendor support but suit different operational needs and business goals.
Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.
Keela: Keela empowers organizations with affordable nonprofit management software. Funds are raised more effectively, making a greater impact.
Zendesk Sell and Keela: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zendesk Sell excels in communication management and engagement tracking, which is crucial for sales teams needing to coordinate communications and leads. read more →
Keela emphasizes engagement and follow-up management, ideal for non-profits aiming to enhance stakeholder communications. read more →
Business Goals
Zendesk Sell helps businesses primarily increase sales and revenue and enhance customer relationships, aligning with the goals of growing sales-focused enterprises. read more →
Keela supports goals like improving internal communications and stakeholder relations, suitable for organizations looking to engage deeply with their communities. read more →
Core Features
Zendesk Sell features powerful data import/export and custom reporting capabilities, beneficial for larger enterprises requiring in-depth analytics and seamless data handling. read more →
Keela offers training and compliance along with analytics, meeting the needs of smaller non-profits needing to train staff and manage communications effectively. read more →
Vendor Support
Zendesk Sell provides extensive 24/7 support services, including phone and email options, to aid businesses with high operational demands. read more →
Keela offers strong support through training and 24/7 availability, which helps non-profits ensure their operations are well-supported. read more →
Segments and Industries
Zendesk Sell predominantly serves large enterprises across various sectors like consumer services and goods. read more →
Keela is predominantly used by non-profit organizations, religious institutions, and sports sectors. read more →
Operational Alignment
Zendesk Sell is crafted for complex operational needs, providing extensive integrations and data management. read more →
Keela fits non-profits well by focusing on managing campaigns and communications, accommodating their scale and tasks. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Zendesk Sell in Action: Unique Use Cases
What makes Zendesk Sell ideal for Communication Management?
What Are the key features of Zendesk Sell for Contact List Management?
How can Zendesk Sell optimize your Lead Tracking Workflow?
Keela in Action: Unique Use Cases
How can Keela enhance your Engagement Management process?
How can Keela optimize your Campaign Management Workflow?
What Are the key features of Keela for Helpdesk Management?
Alternatives
Integrations
Few Zendesk Sell Integrations
Few Keela Integrations
News
Latest Zendesk Sell News
Geekflare's This Week in Business Tech: Zendesk's New - Inkl
Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.
Latest Keela News
Keela Joins Aplos and Raisely to Build the First Nonprofit Cloud
Keela joins Aplos and Raisely to create the first nonprofit cloud menu.
