Vanillasoft Inside Sales CRM Overview

VanillaSoft is a cloud-based sales engagement solution that combines functions like CRM, lead management and telemarketing which helps inside sales teams in businesses manage their daily operations.

It uses a queue-based sorting system that also provides lead generation and nurturing tools, helping users to manage sales in the pipeline and secure new business.

It offers integrated applications to manage lead tracking, lead routing, auto dialling, email marketing, appointment setting and call recordings to effectively engage, qualify and close the sales deals, achieving increased productivity in the process.

Cuspera Reviews

20 buyers and buying teams have used Cuspera to assess how well Vanillasoft Inside Sales CRM solved their Sales Engagement needs. Cuspera uses 3786 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Vanillasoft Inside Sales CRM.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Efficiency
  • Launch New Products
  • Establish Thought Leadership
  • Grow Market Share
  • Build Brand Awareness
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Call Recording , Communication Management , as the business use cases that they have been most satisfied while using Vanillasoft Inside Sales CRM.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.65/5

Read Reviews (205)

"...The interface CRM has it all - scripting, call recording, email allows the team to immediately route leads for follow up. . ...." Peer review by Verified Reviewer, Marketing and Advertising
engaging and following up

4.64/5

Read Reviews (169)

engaging with scheduling & cadence

4.71/5

Read Reviews (32)

Call Recording with Phone Calls and E-Mail

4.64/5

Read Reviews (183)

"...Provide your reps with meaningful and actionable feedback through our call recording software. ..." Effectively Nurture Sales Leads
Communication Management with Phone Calls and E-Mail

4.90/5

Read Reviews (132)

"...You can send emails and texts that you have prewritten with the click of a button...." Peer review by Ben B, Insurance Agent, Insurance
tracking & monitoring communications

4.94/5

Read Reviews (58)

sending & publishing communications

4.75/5

Read Reviews (55)

PEER EXPERIENCES
Engagement Management

4.65/5

Read Reviews (205)

"...The interface CRM has it all - scripting, call recording, email allows the team to immediately route leads for follow up. . ...." Peer review by Verified Reviewer, Marketing and Advertising
engaging and following up

4.65/5

Read Reviews (169)

engaging with scheduling & cadence

4.65/5

Read Reviews (32)

Call Recording with Phone Calls and E-Mail

4.64/5

Read Reviews (183)

"...Provide your reps with meaningful and actionable feedback through our call recording software. ..." Effectively Nurture Sales Leads
Communication Management with Phone Calls and E-Mail

4.90/5

Read Reviews (132)

"...You can send emails and texts that you have prewritten with the click of a button...." Peer review by Ben B, Insurance Agent, Insurance
tracking & monitoring communications

4.90/5

Read Reviews (58)

sending & publishing communications

4.90/5

Read Reviews (55)

57+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3786 insights from peers and experts to help you assess how these Vanillasoft Inside Sales CRM use cases fit your Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Ria Latif

Direct Marketing Co-Ordinator

King's College London

VanillaSoft helps to better allocate data to callers to make sure they are put in the best position in being able to build rapport and have a positive call. Testimonial By Ria Latif

Carrie Griffin

VP of Business Development

The Salt Group

VanillaSoft has the easiest, quickest implementation, and customizations can be done by a non-IT person like me. If I can go in and develop specific customizations, anybody can. Testimonial By Carrie Griffin

Ryan S Pereus

CEO & Founder

Superhuman Prospecting

Vanillasoft’s reporting has made it much easier for remote management. The custom and “pop out” dashboards allow us to dedicate a monitor to realtime performance. Testimonial By Ryan S Pereus
CUSTOMERS TESTIMONIALS

Ria Latif

Direct Marketing Co-Ordinator

King's College London

VanillaSoft helps to better allocate data to callers to make sure they are put in the best position in being able to build rapport and have a positive call. Testimonial By Ria Latif

Carrie Griffin

VP of Business Development

The Salt Group

VanillaSoft has the easiest, quickest implementation, and customizations can be done by a non-IT person like me. If I can go in and develop specific customizations, anybody can. Testimonial By Carrie Griffin

Ryan S Pereus

CEO & Founder

Superhuman Prospecting

Vanillasoft’s reporting has made it much easier for remote management. The custom and “pop out” dashboards allow us to dedicate a monitor to realtime performance. Testimonial By Ryan S Pereus

Case Studies

COMPANY CASE STUDIES
Case Study Nationwide Telemarketing

The company was struggling to compete with larger companies. It didn't have the ability to track and monitor calls, or manage day-to-day operations.

Read More
Case Study King’s College London

From Good to Great – How VanillaSoft Ensured Student Callers Are Always Connecting with the Best Available Prospects.

Read More
Case Study Drs. Orders & More

We decided on VanillaSoft because we loved how user friendly and simple the interface is to use. On top of that, we increased dials and efficiency.

Read More

Based on peer insights

Cuspera recommends Vanillasoft Inside Sales CRM for

Use Cases Engagement Management , Call Recording , Communication Management
Medium Phone Calls, E-Mail
Features Recording, Templates, Personalization
Business Priorities Increase Sales & Revenue, Acquire Customers, Improve ROI
Industries Marketing And Advertising, Management Consulting, Telecommunications

Popular Business Setting

for Vanillasoft Inside Sales CRM

Top Industries

  • Marketing and Advertising
  • Management Consulting
  • Telecommunications

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Vanillasoft Inside Sales CRM to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Vanillasoft Inside Sales CRM

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.34/5

Read Reviews (232)
Templates

4.68/5

Read Reviews (74)
Personalization

4.08/5

Read Reviews (67)
Dashboard

4.56/5

Read Reviews (55)
Live monitoring

4.87/5

Read Reviews (38)
FEATURES RATINGS AND REVIEWS
Recording

4.34/5

Read Reviews (232)
Templates

4.68/5

Read Reviews (74)
Personalization

4.08/5

Read Reviews (67)
Dashboard

4.56/5

Read Reviews (55)
Live monitoring

4.87/5

Read Reviews (38)

IT and Other Capabilities

for Vanillasoft Inside Sales CRM

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.34/5

Read Reviews (330)
Data Import

4.06/5

Read Reviews (514)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.34/5

Read Reviews (330)
Data Import

4.06/5

Read Reviews (514)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.72/5

Read Reviews (109)
Phone Support

4.60/5

Read Reviews (85)
Chat Support

4.22/5

Read Reviews (27)
24/7 Support

4.04/5

Read Reviews (357)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.72/5

Read Reviews (109)
Phone Support

4.60/5

Read Reviews (85)
Chat Support

4.22/5

Read Reviews (27)
24/7 Support

4.04/5

Read Reviews (357)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.09/5

Read Reviews (5)
Analytics

4.67/5

Read Reviews (82)
Custom Reports

4.12/5

Read Reviews (384)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.09/5

Read Reviews (5)
Analytics

4.67/5

Read Reviews (82)
Custom Reports

4.12/5

Read Reviews (384)

Software Failure Risk Guidance

?

for Vanillasoft Inside Sales CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Vanillasoft Inside Sales CRM

Vendor Profile Details

Company Name

Vanillasoft

Year Founded

2005

HQ Location

4965 Preston Park Blvd., Suite 850 Plano, TX 75093

Employees

11-50

Social

Financials

Private