About Vanillasoft Inside Sales CRM

VanillaSoft is a cloud-based sales engagement solution that combines functions like CRM, lead management and telemarketing which helps inside sales teams in businesses manage their daily operations.

It uses a queue-based sorting system that also provides lead generation and nurturing tools, helping users to manage sales in the pipeline and secure new business.

It offers integrated applications to manage lead tracking, lead routing, auto dialling, email marketing, appointment setting and call recordings to effectively engage, qualify and close the sales deals, achieving increased productivity in the process.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Vanillasoft Inside Sales CRM solves your Sales Engagement needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Vanillasoft Inside Sales CRM.

Other priorities:

  • Scale Best Practices
  • Enhance Customer Relationships
  • Improve ROI
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Internal Communications
  • Launch New Products
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Increase Average Basket Value
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Telemarketing , Sales Call Management , as the business use cases that they have been most satisfied while using Vanillasoft Inside Sales CRM.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.38/5

Read Reviews (1264)

"...The interface CRM has it all - scripting, call recording, email allows the team to immediately route leads for follow up. . ...." Peer review by Verified Reviewer, Marketing and Advertising
engaging and following up

4.39/5

Read Reviews (1049)

engaging with scheduling & cadence

4.57/5

Read Reviews (211)

Telemarketing with Phone Calls

4.88/5

Read Reviews (579)

"...I have been in the telemarketing industry for over 15 years and have used many different platforms...." Peer review by Manager in Customer Service
Sales Call Management with Phone Calls

4.55/5

Read Reviews (432)

"...Benefit is that it is easily accessible and very easy to make calls and manage every lead...." Peer review by Hemant W, Self Employed, Management Consulting
call recording

4.57/5

Read Reviews (331)

objection handling

4.62/5

Read Reviews (54)

meeting management

4.21/5

Read Reviews (7)

call analytics

4.22/5

Read Reviews (6)

call scoring

3.52/5

Read Reviews (1)

call searching

3.16/5

Read Reviews (1)

PEER EXPERIENCES
Engagement Management

4.38/5

Read Reviews (1264)

"...The interface CRM has it all - scripting, call recording, email allows the team to immediately route leads for follow up. . ...." Peer review by Verified Reviewer, Marketing and Advertising
engaging and following up

4.38/5

Read Reviews (1049)

engaging with scheduling & cadence

4.38/5

Read Reviews (211)

Telemarketing with Phone Calls

4.88/5

Read Reviews (579)

"...I have been in the telemarketing industry for over 15 years and have used many different platforms...." Peer review by Manager in Customer Service
Sales Call Management with Phone Calls

4.55/5

Read Reviews (432)

"...Benefit is that it is easily accessible and very easy to make calls and manage every lead...." Peer review by Hemant W, Self Employed, Management Consulting
call recording

4.55/5

Read Reviews (331)

objection handling

4.55/5

Read Reviews (54)

meeting management

4.55/5

Read Reviews (7)

call analytics

4.55/5

Read Reviews (6)

call scoring

4.55/5

Read Reviews (1)

call searching

4.55/5

Read Reviews (1)

86+ more Business Use Cases

Our AI advisor, Wyz, harnessed 17843 insights from peers and experts to help you assess how these Vanillasoft Inside Sales CRM use cases fit your Sales Engagement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Carrie Griffin

VP of Business Development

The Salt Group

VanillaSoft has the easiest, quickest implementation, and customizations can be done by a non-IT person like me. If I can go in and develop specific customizations, anybody can. Testimonial By Carrie Griffin

David Kreiger

President

SalesRoads

VanillaSoft’s queuebased routing not only boosted calls per hour, but increased sales. Testimonial By David Kreiger

Ria Latif

Direct Marketing Co-Ordinator

King's College London

VanillaSoft helps to better allocate data to callers to make sure they are put in the best position in being able to build rapport and have a positive call. Testimonial By Ria Latif
CUSTOMERS TESTIMONIALS

Carrie Griffin

VP of Business Development

The Salt Group

VanillaSoft has the easiest, quickest implementation, and customizations can be done by a non-IT person like me. If I can go in and develop specific customizations, anybody can. Testimonial By Carrie Griffin

David Kreiger

President

SalesRoads

VanillaSoft’s queuebased routing not only boosted calls per hour, but increased sales. Testimonial By David Kreiger

Ria Latif

Direct Marketing Co-Ordinator

King's College London

VanillaSoft helps to better allocate data to callers to make sure they are put in the best position in being able to build rapport and have a positive call. Testimonial By Ria Latif

Case Studies

COMPANY CASE STUDIES
Case Study Drs. Orders & More

We decided on VanillaSoft because we loved how user friendly and simple the interface is to use. On top of that, we increased dials and efficiency.

Read More
Case Study Colt Powertrain

Colt Powertrain was looking for a solution to help streamline their sales process and simply their work-flow.

Read More
Case Study King’s College London

From Good to Great – How VanillaSoft Ensured Student Callers Are Always Connecting with the Best Available Prospects.

Read More

Popular Business Setting

for Vanillasoft Inside Sales CRM

Top Industries

  • Marketing and Advertising
  • Education
  • Insurance

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Vanillasoft Inside Sales CRM to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Vanillasoft Inside Sales CRM

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.79/5

Read Reviews (1452)
Recording

4.18/5

Read Reviews (586)
Templates

4.40/5

Read Reviews (165)
Dashboard

4.35/5

Read Reviews (129)
Alerts: popups & Notifications

3.92/5

Read Reviews (80)
FEATURES RATINGS AND REVIEWS
Personalization

3.79/5

Read Reviews (1452)
Recording

4.18/5

Read Reviews (586)
Templates

4.40/5

Read Reviews (165)
Dashboard

4.35/5

Read Reviews (129)
Alerts: popups & Notifications

3.92/5

Read Reviews (80)

IT and Other Capabilities

for Vanillasoft Inside Sales CRM

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.12/5

Read Reviews (848)
Data Import

3.90/5

Read Reviews (1663)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.12/5

Read Reviews (848)
Data Import

3.90/5

Read Reviews (1663)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.54/5

Read Reviews (200)
Chat Support

4.36/5

Read Reviews (71)
Phone Support

4.36/5

Read Reviews (336)
24/7 Support

3.81/5

Read Reviews (1385)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.54/5

Read Reviews (200)
Chat Support

4.36/5

Read Reviews (71)
Phone Support

4.36/5

Read Reviews (336)
24/7 Support

3.81/5

Read Reviews (1385)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.11/5

Read Reviews (42)
Analytics

4.14/5

Read Reviews (480)
Custom Reports

3.93/5

Read Reviews (1140)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.11/5

Read Reviews (42)
Analytics

4.14/5

Read Reviews (480)
Custom Reports

3.93/5

Read Reviews (1140)

Failure Risk Guidance Security Report

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for Vanillasoft Inside Sales CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Vanillasoft Inside Sales CRM

Vendor Profile Details

Company Name

Vanillasoft

Year Founded

2005

HQ Location

4965 Preston Park Blvd., Suite 850 Plano, TX 75093

Employees

11-50

Social

Financials

Private