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Vanillasoft Inside Sales CRM: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Vanillasoft Inside Sales CRM
Brand: Vanillasoft Inside Sales CRM
Rating: 4.61 (3906 reviews)

4.61 5

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(3906)

Sales Engagement Software for Inside Sales

Vanillasoft Inside Sales CRM Overview

VanillaSoft streamlines inside sales processes with its sales engagement software. Leads are engaged and deals closed efficiently using VanillaSoft's CRM.

Use Cases

Customers recommend Engagement Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Vanillasoft Inside Sales CRM.

Other use cases:

Lead Management
Lead Routing
Telemarketing
Helpdesk Management
Contact List Management
Generation Of New Leads
Lead Engagement

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Vanillasoft Inside Sales CRM.

Other priorities:

Improve ROI
Enhance Customer Relationships
Improve Internal Communications
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Efficiency
Launch New Products
Grow Market Share
Build Brand Awareness
Establish Thought Leadership

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Vanillasoft Inside Sales CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Vanillasoft Inside Sales CRM works with different mediums / channels such as Phone Calls. and E-Mail.

Vanillasoft Inside Sales CRM's features include Recording, Personalization, Templates, etc. and Vanillasoft Inside Sales CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also Vanillasoft Inside Sales CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"Vanillasoft’s reporting has made it much easier for remote management. The custom and “pop out” dashboards allow us to dedicate a monitor to realtime performance." - Ryan S Pereus

Vanillasoft Inside Sales CRM, GMass, Ebsta Revenue Intelligence, Autoklose, Mailshake, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vanillasoft Inside Sales CRM

Top Industries

Marketing and Advertising
Management Consulting
Telecommunications

Popular in

Small Business
Mid Market
Enterprise

Vanillasoft Inside Sales CRM is popular in Marketing And Advertising, Management Consulting, and Telecommunications and is widely used by Small Business, Mid Market, and Enterprise.

Vanillasoft Inside Sales CRM Customer wins, Customer success stories, Case studies

How can Vanillasoft Inside Sales CRM optimize your Engagement Management Workflow?

The system streamlines sales processes through automated follow-ups, tracking of customer interactions, and email management. It assists in achieving higher customer response rates and increased sales productivity. While the system provides robust lead management and engagement capabilities, it currently lacks cohort-level reporting functionalities.

"...Send automated, highly personalized and engaging email campaigns...." Autoklose

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What makes Vanillasoft Inside Sales CRM ideal for Call Recording?

How can Vanillasoft Inside Sales CRM optimize your Communication Management Workflow?

VanillaSoft's Inside Sales CRM communication management capabilities streamline communication for sales representatives by enabling them to send emails, make phone calls, and record notes from a single platform. It facilitates efficiency by providing features like auto-dialing, email templates, and next-best-lead routing. A limitation of VanillaSoft is that only administrators have the ability to draft ready-to-send messages.

"...Used to track businesses we call to gather information to Hotels trying to target their business marketing...." Peer review by Krystal B., Tele-Researcher, Research

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What makes Vanillasoft Inside Sales CRM ideal for Lead Management?

VanillaSoft is a CRM solution that assists inside sales teams in managing leads. The system provides tools for organizing leads, generating qualified leads, and managing sales campaigns. The software's routing filters could be improved for greater visibility in anticipating lead flow.

"...Hoopla Many of these sales tools include popular features, such as contact management, social prospecting, data and list services, email engagement, phone dialers, and sales cadence features. ..." The Best Sales Management Software of 2020

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What Are the key features of Vanillasoft Inside Sales CRM for Lead Routing?

The CRM software allows leads to be routed to appropriate teams for follow-up. This routing is automated and intelligent, taking into account factors such as priority and lead status. However, the software lacks functionality for assigning specific leads to individual agents.

"...combines VanillaSoft s unique queue-based routing technology with dynamic filtering to improve lead prioritization and routing...." Case Study SalesRoads

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20 buyers and buying teams have used Cuspera to assess how well Vanillasoft Inside Sales CRM solved their Sales Engagement needs. Cuspera uses 3906 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

CUSTOMERS	TESTIMONIALS
Ryan S Pereus CEO & Founder Superhuman Prospecting	Vanillasoft’s reporting has made it much easier for remote management. The custom and “pop out” dashboards allow us to dedicate a monitor to realtime performance. Testimonial By Ryan S Pereus
Ria Latif Direct Marketing Co-Ordinator King's College London	VanillaSoft helps to better allocate data to callers to make sure they are put in the best position in being able to build rapport and have a positive call. Testimonial By Ria Latif
David Kreiger President SalesRoads	VanillaSoft’s queuebased routing not only boosted calls per hour, but increased sales. Testimonial By David Kreiger

CUSTOMERS	TESTIMONIALS
Ryan S Pereus CEO & Founder Superhuman Prospecting	Vanillasoft’s reporting has made it much easier for remote management. The custom and “pop out” dashboards allow us to dedicate a monitor to realtime performance. Testimonial By Ryan S Pereus
Ria Latif Direct Marketing Co-Ordinator King's College London	VanillaSoft helps to better allocate data to callers to make sure they are put in the best position in being able to build rapport and have a positive call. Testimonial By Ria Latif
David Kreiger President SalesRoads	VanillaSoft’s queuebased routing not only boosted calls per hour, but increased sales. Testimonial By David Kreiger

More Vanillasoft Inside Sales CRM Customer Stories...

Creating Successful Cadences: Advice from the Experts

Frequently Asked Questions(FAQ)

for Vanillasoft Inside Sales CRM

What is Vanillasoft Inside Sales CRM?

VanillaSoft is a cloud-based sales engagement solution that combines functions like CRM, lead management and telemarketing which helps inside sales teams in businesses manage their daily operations.

It uses a queue-based sorting system that also provides lead generation and nurturing tools, helping users to manage sales in the pipeline and secure new business.

It offers integrated applications to manage lead tracking, lead routing, auto dialling, email marketing, appointment setting and call recordings to effectively engage, qualify and close the sales deals, achieving increased productivity in the process.

What is Vanillasoft Inside Sales CRM used for?

Vanillasoft Inside Sales CRM is a Sales Engagement Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Call Recording and Communication Management .