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Zendesk For Service vs freshdesk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk For Service vs. freshdesk is based on a specific set of business needs and context. The comparison uses 63437 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk For Service and freshdesk

Zendesk For Service, freshdesk, Salesforce Service Cloud, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.

freshdesk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.

"Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we c...ommunicate with our partners, and how well our platform performs. " - Andrea Sebestyen

"We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hou...rs. " - Vaughan Potter

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk For Service

Focus area

Zendesk For Service is better than freshdesk for

Software Failure Risk

  • medium

logo freshdesk

Focus area

freshdesk is better than Zendesk For Service for

Software Failure Risk

  • medium

About

Customer service solution that’s easy to use and scales with your business

Omnichannel Customer support software

Age

2007

2010

Financials

IPO

SERIES H

Business Need

Total Processes
(we found evidences for)

132

103

Total Goals
(we found evidences for)

20

15

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


knowledge management

creating knowledge base



communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


social media management

social media analytics

engaging on social media

managing social media account

scheduling post to social media

monitoring social media


sales call management

call transcription

meeting management



training & onboarding


competitive intelligence


rating and review management


sales document management

proposal & quote management


generation of new leads


customer case management


content publishing



lifetime value management


customise loyalty program

identify target customers


products & pricelist management


relationship management


conversion management



campaign management

campaign analytics





lead qualification

lead qualification: technographic


touchpoint management







referral management


business development



performance management


segmentation and targeting




sales review & feedback




subscription management




revenue cycle management


motivation management


advocacy management




conference call management



trade show marketing



courses & assessment

create learning path



pipeline management


distribution management



opportunity management


international marketing



attribution management



payment management



promotion management


follower management


discount management


category management


license management


community marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Establish thought leadership

  • Improve efficiency

  • Build brand awareness

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Increase customer life time value

  • Shorten ramp up time

  • Improve consistency

  • Improve navigation

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more
  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting