Comparison Summary
This comparison report of VictorOps vs. Jira Service Management is based on a specific set of business needs and context. The comparison uses 1346 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing VictorOps and Jira Service Management
VictorOps, Jira Service Management, AlertOps, GoTo Resolve, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
VictorOps covers Helpdesk Management with Phone Calls, Collaboration with Chat, Sales Call Management with Phone Calls, Communication Management with E-Mail, etc.
Jira Service Management focuses on Helpdesk Management, Workflow Management, Collaboration, Training & Onboarding, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
VictorOps: DevOps Incident Management & IT Alerting Platform
Jira Service Management | flexible, collaborative ITSM solution...
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
19
38
Total Goals
(we found evidences for)
1
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Shorten ramp up time
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Enhance customer relationships
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Improve internal communications
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Improve efficiency
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Acquire customers
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Manage risk
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Scale best practices
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Improve ROI
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Launch new products
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Grow market share
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Build brand awareness
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Improve visibility
- See 8 more
Top Channels
Channels Used
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chat
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user generated content
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blogs
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e-mail
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offline
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Slack
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promotions
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website
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mobile
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events
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trade shows
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video
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review sites
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Amazon
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point of sale
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on premises
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mobile app
- See 14 more
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chat
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user generated content
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blogs
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e-mail
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offline
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Slack
-
promotions
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website
-
mobile
-
events
-
trade shows
-
video
-
review sites
-
Amazon
-
point of sale
-
on premises
-
mobile app
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
