Overview: UserVoice and QuickTapSurvey as Customer Feedback Management Category solutions.

UserVoice and QuickTapSurvey both cater to customer feedback management but suit different business needs and goals. UserVoice excels in enterprise environments with a focus on customer satisfaction and international market expansion, supporting a wide array of communication and analytic features. QuickTapSurvey is tailored more towards trade shows and mobile environments, helping to generate leads and improve ROI with ease of offline data collection.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

QuickTapSurvey: QuickTapSurvey is the #1 rated offline survey app for data collection using iPads, iPhones, and Android devices. It captures data even without an internet connection.

UserVoice and QuickTapSurvey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

UserVoice facilitates collecting feedback and managing detailed communications. This aligns with operational needs in managing customer relations. read more →

QuickTapSurvey supports trade show marketing and offline data collection, ideal for lead generation and feedback gathering at events. read more →

Business Goals

UserVoice supports improving customer satisfaction and expanding to new markets. It aids businesses aiming to enhance customer relations and international visibility. read more →

QuickTapSurvey helps in improving ROI and acquiring customers. It suits businesses focused on lead generation and sales increase. read more →

Core Features

Notable features of UserVoice include advanced analytics and custom reports, meeting business needs for deep data insights and reporting. read more →

QuickTapSurvey offers features like data export and custom reports, enabling businesses to handle data efficiently across various devices. read more →

Vendor Support

UserVoice offers extensive support, featuring 24/7 and a variety of contact options, which helps enterprises with complex support needs. read more →

With 24/7 support and more limited options, QuickTapSurvey provides sufficient support for smaller-scale events and trade shows. read more →

Segments and Industries

UserVoice is prevalent among enterprises in the software and advertising sectors, reflecting its designed capability for tech-driven environments. read more →

QuickTapSurvey finds usage in non-profits and telecommunications, fitting sectors that engage directly with diverse audiences. read more →

Operational Alignment

Operationally, UserVoice is integrated into enterprise-level workflows, offering extensive tools for complex communication management. read more →

QuickTapSurvey fits well into operational scales of events and offline data collection environments, focusing on mobile and quick interactions. read more →