Overview: UserVoice and Qualtrics CoreXM as Customer Feedback Management Category solutions.

UserVoice and Qualtrics CoreXM cater to those seeking effective customer feedback management. UserVoice emphasizes advanced analytics and robust custom reporting tools, ideal for enterprises. Qualtrics CoreXM boasts extensive data integration and analytics capabilities, serving a diverse user range including education and research sectors. UserVoice stands out with engaging surveys and feedback collection, while Qualtrics excels in market research and brand engagement. Both offer round-the-clock support, but each serves distinct business needs across varying operational scales.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

UserVoice and Qualtrics CoreXM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

UserVoice facilitates effective feedback collection and conversational surveys. It aligns well with customer communication needs. read more →

Qualtrics CoreXM supports feedback collection and market research. It excels in engaging users in thorough follow-up activities. read more →

Business Goals

UserVoice focuses on improving customer satisfaction and international market expansion. It aids enterprises in enhancing customer engagement. read more →

Qualtrics CoreXM helps increase customer satisfaction and market share. It aligns with brand awareness and sales growth endeavors. read more →

Core Features

UserVoice offers standout analytics and custom reporting. It caters to businesses needing detailed insights and seamless integration. read more →

Qualtrics CoreXM provides robust data import/export and comprehensive analytics, advantageous for educational and research purposes. read more →

Vendor Support

UserVoice provides 24/7 support with phone and chat options, catering to enterprise-scale support needs. read more →

Qualtrics CoreXM offers extensive 24/7 support with an emphasis on email and phone, fitting diverse business support preferences. read more →

Segments and Industries

UserVoice serves enterprise, software, and advertising industries, showcasing its suitability for technology-driven sectors. read more →

Qualtrics CoreXM caters to education and research industries, serving small to large enterprises effectively. read more →

Operational Alignment

UserVoice integrates into workflows of large enterprises, ideal for complex software-driven environments. read more →