cuspera logo CUSPERA

TrueContext (formerly ProntoForms) vs Infobip: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of TrueContext (formerly ProntoForms) vs. Infobip is based on a specific set of business needs and context. The comparison uses 9815 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing TrueContext (formerly ProntoForms) and Infobip

TrueContext (formerly ProntoForms), Infobip, GoFormz, Flowfinity, etc., belong to a category of solutions that help Mobile Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

TrueContext (formerly ProntoForms) covers Helpdesk Management with Mobile, Workflow Management with Mobile, Sales Document Management, Collaboration, etc.

Infobip focuses on Engagement Management with Text SMS, Communication Management with Text SMS, Customer Feedback Management with Chat, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo TrueContext (formerly ProntoForms)

Focus area

TrueContext (formerly ProntoForms) is better than Infobip for

Software Failure Risk

  • low

logo Infobip

Focus area

Infobip is better than TrueContext (formerly ProntoForms) for

Software Failure Risk

  • low

About

The field workflow platform designed for productivity

Omnichannel cloud communications platform for developers and businesses alike

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

68

39

Total Goals
(we found evidences for)

15

12

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


workflow management


sales document management

contract management

proposal & quote management





social media management

social media analytics


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications


customer case management


training & onboarding


engagement management

engaging and following up

engaging with scheduling & cadence


rating and review management


competitive intelligence


content management


contact list management


products & pricelist management


generation of new leads




account management


knowledge management




sales call management



relationship management


business development



performance management


lead qualification


conversion management


campaign management


loyalty management

customise loyalty program

identify target customers


international marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve ROI

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Launch new products

  • Improve internal communications

  • Build brand awareness

  • Establish thought leadership

  • Manage risk

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve consistency

  • Improve visibility

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Build brand awareness

  • Improve brand engagement

  • Reduce bounce

  • Improve digital and social presence

  • Increase customer life time value

  • See 9 more

Top Channels

Channels Used

  • text SMS

  • chat

  • phone calls

  • mobile

  • e-mail

  • Whatsapp

  • promotions

  • offline

  • omnichannel

  • mobile app

  • on premises

  • events

  • social media

  • Facebook

  • games

  • See 12 more
  • text SMS

  • chat

  • phone calls

  • mobile

  • e-mail

  • Whatsapp

  • promotions

  • offline

  • omnichannel

  • mobile app

  • on premises

  • events

  • social media

  • Facebook

  • games

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting