cuspera logo CUSPERA

Teamsupport vs Zoho Desk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Teamsupport vs. Zoho Desk is based on a specific set of business needs and context. The comparison uses 28034 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Teamsupport and Zoho Desk

Teamsupport, Zoho Desk, Freshservice, HubSpot Service Hub, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Teamsupport covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.

Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

"I'm new to TeamSupport, but comparing a number of systems TeamSupport provides the flexibility and built in functionality that solves a number of pain points for a worldwide, multi office customer service organization. " - Donald Weimer

"Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international langua...ges. " - Rahul Batra

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Teamsupport

Focus area

Teamsupport is better than Zoho Desk for

Software Failure Risk

  • low

logo Zoho Desk

Focus area

Zoho Desk is better than Teamsupport for

Software Failure Risk

  • medium

About

Customer Service Software Built for Business to Business

Zoho Desk | Customer Service Software for Context-Aware ...

Age

2008

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

76

92

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



contact list management

creating contact list


communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up


training & onboarding


sales document management

contract management

proposal & quote management


sales call management

meeting management


customer feedback management

measuring customer satisfaction


social media management

social media analytics

engaging on social media


customer case management


lead qualification

lead qualification: technographic


relationship management



generation of new leads


products & pricelist management


rating and review management


lifetime value management


content management

content publishing


revenue cycle management


business development


campaign management

campaign analytics


sales review & feedback



competitive intelligence


conversion management



account management





distribution management


trade show marketing





community building


touchpoint management


channel management



follower management


performance management




pipeline management


social media marketing



billing and invoice management




track learning progress


courses & assessment

track learning progress


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more
  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

high

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting