Talkative: Talkative automates 50% of customer support queries using AI, enhancing human agents' efficiency. Revenue is increased through live chat, WhatsApp, SMS, and video.
Custify: Custify helps Customer Success teams prevent churn and automate processes. Onboarding is improved through an easy-to-use interface.
Introducing Talkative and Custify
Talkative belong to a category of solutions that help Help Desk, whereas Custify belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Talkative covers Engagement Management with Chat, Contact List Management with Website, Generation Of New Leads with Chat, Communication Management with Phone Calls, etc.
Custify focuses on Training & Onboarding, Upselling, Workflow Management, Customer Feedback Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Talkative and Custify: Best activities based on customer satisfaction
Talkative in Action: Unique Activities
How does Talkative address your Engagement Management Challenges?
"...We give you the tools and service you need to convert, engage and support customers at scale Personalisation...." Live Chat, Video Calling, Cobrowsing Software
How does Talkative facilitate Contact List Management?
"...Our main benefit was a service based one, offering a contact mode for customer who wish to use it...." Peer review by Carl N, Head of Membership Services Operations
Why is Talkative the best choice for Generation Of New Leads?
"...They have worked hard to customise all of this to suit our in-house style, as well as ensure the various lead generation tools are correctly tracking and integrated with our other systems...." Live Chat, Video Calling, Cobrowsing Software
What benefits does Talkative offer for Customer Feedback Management?
"...Now, agents can converse instantly with customers, regardless of language or location, which has led to an increase in customer satisfaction...." Talkative Case Study
Custify in Action: Unique Activities
How does Custify facilitate Training & Onboarding?
"...Take the offer of their free onboarding support, as they give you many best practises along with it...." Peer review by Răzvan V, Co-founder & dev, Information Technology and Services
Why is Custify the best choice for Upselling?
"...Custify has been a key player in helping us reduce churn and increase upsells...." Peer review by Răzvan Vișan, Co-founder & dev, Socialinsider
What Are the key features of Custify for Workflow Management?
"...It has a sophisticated automation engine built in for low-touch workflows, as well...." Peer review
How can Custify enhance your Playbook Creation process?
"...Tasks are created automatically by playbooks throughout the customer lifecycle...." Executing Customer Success efficiently with tasks and alerts
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve digital and social presence
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Enter new markets internationally or locally
- See 2 more
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Enhance customer relationships
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Acquire customers
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Increase customer life time value
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Increase sales & revenue
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Scale best practices
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Improve consistency
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Talkative | Custify | |
|---|---|---|
| Peer score | 4.4 | 4.7 |
| Peer insights | 238 | 320 |
| Top industries |
Information Technology And Services 47.0%
Computer Software 44.0%
Financial Services 7.0%
|
|
| SMB and Mid-Market | 73.0% | 98.0% |
| Enterprise | 27.0% | 2.0% |
Integrations
Ecosystem partners each product commonly connects with.
Talkative
News
Latest Talkative news
Talkative Product Updates | LLM Chatbot Test Runs
Talkative has launched LLM Chatbot Test Runs, a feature that allows users to simulate customer interactions with AI chatbots. This tool helps assess and improve chatbot performance by testing various scenarios and providing insights into response quality. It supports regression testing and enables users to build a comprehensive test suite for ongoing AI optimization.
Latest Custify news
Custify Launches Custify Academy, an Online Customer Success Course With Certification - FinancialContent
Custify has launched Custify Academy, an online learning program for customer success professionals. The first course, Customer Success Fundamentals, includes video lessons, quizzes, and a verifiable certificate. It is designed for new customer success managers, support professionals transitioning to CS, and CS leaders. The course is self-paced and available at custify.com/academy.