cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare SysAid vs GoTo Resolve

Failure Risk Guidance Security Report ?

Failure Risk for SysAid medium Failure Risk for GoTo Resolve low
Know More

Comparison Summary

For SysAid vs GoTo Resolve comparison, Our AI algorithm looked at 5441 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SysAid and GoTo Resolve to solve their respective business needs.

Pros and cons of SysAid and GoTo Resolve

SysAid is more suited to businesses that require Helpdesk Management and Knowledge Management where as GoTo Resolve is focused towards Helpdesk Management with Chat and Collaboration .

logo SysAid

Focus area

SysAid is better than GoTo Resolve for

Software Failure Risk

  • medium

logo GoTo Resolve

Focus area

Software Failure Risk

  • low

About

SysAid: ITSM, Service Desk & Help Desk Software with ...

Experience smarter, faster, easier-than-ever IT management and support

Financials

M&A

Business Need

Total Processes
(we found evidences for)

47

28

Total Goals
(we found evidences for)

9

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (503)

Read Reviews (84)

workflow management

Read Reviews (66)

Read Reviews (2)

knowledge management

Read Reviews (60)

Read Reviews (2)

communication management

Read Reviews (33)

Read Reviews (8)

sending & publishing communications

Read Reviews (15)

Read Reviews (5)

tracking & monitoring communications

Read Reviews (12)

Read Reviews (2)

engagement management

Read Reviews (27)

Read Reviews (3)

engaging and following up

Read Reviews (18)

Read Reviews (1)

sales document management

Read Reviews (25)

Read Reviews (4)

proposal & quote management

Read Reviews (19)

Read Reviews (1)

contract management

Read Reviews (5)

Read Reviews (2)

customer feedback management

Read Reviews (16)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (12)

Read Reviews (0)

competitive intelligence

Read Reviews (10)

Read Reviews (1)

training & onboarding

Read Reviews (9)

Read Reviews (2)

contact list management

Read Reviews (8)

Read Reviews (5)

performance management

Read Reviews (5)

Read Reviews (0)

sales call management

Read Reviews (4)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (4)

Read Reviews (0)

social media analytics

Read Reviews (4)

Read Reviews (0)

license management

Read Reviews (4)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (5)

content sharing

Read Reviews (3)

Read Reviews (5)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (1)

Read Reviews (4)

lead qualification: technographic

Read Reviews (0)

Read Reviews (4)

conference call management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Improve consistency

  • Launch new products

  • Establish thought leadership

  • See 6 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Improve internal communications

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • chat

  • offline

  • Slack

  • e-mail

  • mobile

  • website

  • events

  • trade shows

  • on premises

  • user generated content

  • blogs

  • See 9 more

  • phone calls

  • chat

  • offline

  • Slack

  • e-mail

  • mobile

  • website

  • events

  • trade shows

  • on premises

  • user generated content

  • blogs

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting