IncidentMonitor Overview
IncidentMonitor by Monitor 24-7 inc. delivers a compelling service management solution tailored for IT environments. With a strong presence in Canada, the USA, and the Netherlands, this ITSM software is recognized for its value-driven approach. IncidentMonitor stands out with its automated functionality, reducing workloads and enhancing efficiency. The platform's robust integration capabilities ensure seamless connectivity across various systems, while its graphical designer for workflows and forms simplifies customization. Notably, IncidentMonitor is ITIL Pink Verified, underscoring its adherence to industry best practices. This enterprise-grade solution is priced for small businesses, offering a unique blend of advanced features and affordability.
Use Cases
Customers recommend Workflow Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using IncidentMonitor.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using IncidentMonitor.
IncidentMonitor Use-Cases and Business Priorities: Customer Satisfaction Data
IncidentMonitor works with different mediums / channels such as Chat. Offline. On Premises etc.
IncidentMonitor's features include Templates, Dashboard, Alerts: Popups & Notifications, etc. and IncidentMonitor support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also IncidentMonitor analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Pros - Design your service interface with a kiosk like feel - Design just about any form with no coding - Design any workflow with no coding - Person, group, vote or multi-level approvals - Service targets all policy based and simple to set up - Multi-lingual so all communication in user's language - Integration with other business systems is seamless - Web services / XML etc allow other systems to integrate - Host multiple help desks easily and securely..." Peer review by Carmine Cinerari
IncidentMonitor™ offers ITIL-compliant service desk software for both SaaS and on-premise solutions. Any organization can use it to support their service operations efficiently.
Popular Business Setting
for IncidentMonitor
Top Industries
- Information Technology and Services
- Computer Software
Popular in
- Large Enterprise
- Mid Market
- Small Business
IncidentMonitor is popular in Information Technology And Services, and Computer Software, and is widely used by Large Enterprise, Mid Market, and Small Business.
Comprehensive Insights on IncidentMonitor Use Cases
How does IncidentMonitor address your Workflow Management Challenges?
How can IncidentMonitor enhance your Helpdesk Management process?
How efficiently Does IncidentMonitor manage your Knowledge Management?
What solutions does IncidentMonitor provide for Sending & Publishing Communications?
Case Studies
CASE STUDY IncidentMonitor™
IncidentMonitor Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (68) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (68) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for IncidentMonitor
Overall Risk Meter
Top Failure Risks for IncidentMonitor
Monitor 24-7 Inc. Profile
Company Name
Monitor 24-7 Inc.
HQ Location
Markham, Ontario
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