Overview: Survicate and Customer Thermometer as Customer Feedback Management Category solutions.
Survicate and Customer Thermometer both function in the Customer Feedback Management domain, yet cater to different operational needs and user segments. Survicate, with its broad capabilities and extensive integration features, serves a large user base across various industries, especially in Internet and Computer Software sectors. Customer Thermometer, though similar in core functionalities, focuses more on Telecommunications and Human Resources industries, demonstrating a niche segment appeal with a preference for integrating feedback within specific contexts.
Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.
Customer Thermometer: Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.
Survicate and Customer Thermometer: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Survicate emphasizes collecting feedback, measuring NPS and CSAT, and offers capabilities like engaging surveys and helpdesk management. read more →
Customer Thermometer supports collecting feedback, handling helpdesk management, and conducting conversational surveys. read more →
Business Goals
Survicate focuses on improving customer satisfaction and acquiring customers, with sub-goals of increasing revenue and improving ROI. read more →
Customer Thermometer aims to improve customer satisfaction and acquire customers, alongside scaling best practices and improving stakeholder relations. read more →
Core Features
Survicate's standouts include custom reports, integrations, and data analytics, with a strong emphasis on ease of migration. read more →
Customer Thermometer offers features like data import, custom reports, and security and privacy, highlighting its analytics capabilities. read more →
Vendor Support
Survicate provides 24/7 support, primarily through email, phone, and chat, accommodating varied user preferences. read more →
Customer Thermometer offers robust 24/7 support with multiple channels, such as phone and chat, catering to customer support needs. read more →
Segments and Industries
Survicate is prominently used by enterprises and segments like Internet and Computer Software industries. read more →
Customer Thermometer sees usage in telecommunications and HR sectors, with a focus on small to mid-market segments. read more →
Operational Alignment
Survicate fits into large-scale operations with tools for communication and feedback management, ideal for varied business environments. read more →
Customer Thermometer suits smaller operations looking for specific feedback integration within telecommunication and HR contexts. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
