Overview: SurveyMonkey and Zonka Feedback as Customer Feedback Management Category solutions.

SurveyMonkey excels in supporting large enterprises with diverse capabilities including market research and advanced analytics. Its robust features like custom reports and data import cater to various industries. Zonka Feedback, while focused, serves smaller enterprises effectively with key capabilities in customer satisfaction and net promoter scores, offering analytics and data import for sectors like healthcare and retail.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Zonka Feedback: Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.

SurveyMonkey and Zonka Feedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey supports key activities like collecting feedback, market research, and social media management, catering well to large enterprises. read more →

Zonka Feedback focuses on collecting feedback and measuring NPS, aligning with small to mid-sized businesses' needs. read more →

Business Goals

SurveyMonkey aids in goals like improving customer satisfaction and acquiring customers, appealing to businesses prioritizing growth and customer retention. read more →

Zonka Feedback helps improve customer satisfaction and strengthen digital presence, which is vital for businesses looking to enhance their reputation. read more →

Core Features

Key features of SurveyMonkey include custom reports, integration, and data export, making it suitable for complex data analysis. read more →

Zonka Feedback offers analytics, data import, and custom reports, serving its primary users in healthcare and retail with necessary tools. read more →

Vendor Support

SurveyMonkey provides 24/7 support via phone, email, and chat, accommodating large-scale user segments who demand continual assistance. read more →

Zonka Feedback offers limited 24/7 support focused on email and phone, matching small and mid-sized segments' preference for streamlined support. read more →

Segments and Industries

SurveyMonkey predominantly serves large enterprises and industries like education and marketing, indicating its compatibility with comprehensive business needs. read more →

Zonka Feedback finds its niche among enterprises in healthcare and retail, demonstrating its focus on these specific sectors. read more →

Operational Alignment

SurveyMonkey integrates well into large organizations' workflows, supporting extensive data management capabilities. read more →

Zonka Feedback is designed for smaller operational environments, offering essential tools for feedback and analytics. read more →