Overview: SurveyMonkey and Qualtrics Customer Experience as Customer Feedback Management Category solutions.

SurveyMonkey excels in data import and custom reports, making it ideal for companies engaging in extensive feedback collection and reporting tasks. On the other hand, Qualtrics Customer Experience stands out for organizations needing advanced analytics and loyalty management solutions. SurveyMonkey supports more extensive and varied industry use cases, whereas Qualtrics serves unique niches, such as research and software. Both provide robust support options, but SurveyMonkey offers wider channel diversity in deployments.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Qualtrics Customer Experience: Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.

SurveyMonkey and Qualtrics Customer Experience: Best Use cases based on the customer satisfaction data

SurveyMonkey

4.5

AI Powered

Qualtrics Customer Experience

4.5

AI Powered

Key Capabilities Supported

SurveyMonkey facilitates collecting feedback with strong capabilities in engaging surveys and communication management, aligning with businesses that require robust feedback and market research solutions. read more →

Qualtrics Customer Experience supports collecting feedback and measuring loyalty with a focus on helpdesk and NPS tracking, catering to users looking for customer lifecycle insights. read more →

Business Goals

SurveyMonkey is effective for improving customer satisfaction and acquiring customers, aligning well with enterprises aiming to enhance employee experience and drive revenue growth. read more →

Qualtrics Customer Experience aids in improving customer satisfaction and acquiring customers, with additional goals of growing market share and enhancing ROI for competitive markets. read more →

Core Features

SurveyMonkey offers crucial tools like custom reports, advanced analytics, and extensive data import capabilities, suiting enterprises that prioritize comprehensive data management and reporting. read more →

Qualtrics Customer Experience highlights analytics, custom reports, and strong integration support, matching well with firms that require detailed reporting and data integration. read more →

Vendor Support

SurveyMonkey provides extensive 24/7 support and diverse communication channels like email and social media, meeting needs for round-the-clock availability and cross-channel engagement. read more →

Qualtrics Customer Experience focuses on efficient 24/7 support with additional phone and email support, aligning with users who emphasize consistent availability. read more →

Segments and Industries

SurveyMonkey is predominantly used by large enterprises and mid-market firms, serving varied industries including education, marketing, and IT services. read more →

Qualtrics Customer Experience is favored by mid-market and small businesses, particularly in research, computer software, and educational sectors. read more →

Operational Alignment

SurveyMonkey fits seamlessly into large-scale operations with its expansive communication management and data handling features, ideal for extensive enterprise feedback projects. read more →

Qualtrics Customer Experience suits refined operational workflows, designed for mid-market firms needing precise loyalty and feedback management integrations. read more →