SurveyMonkey CX vs. Feedier: Customer Feedback Management Solution Comparison 2025

Overview: SurveyMonkey CX and Feedier as Customer Feedback Management Category solutions.

SurveyMonkey CX and Feedier cater to the Customer Feedback Management sector but serve distinct needs. SurveyMonkey CX excels in net promoter score analysis and customer satisfaction tracking, ideal for enterprises needing detailed reporting and industry insights. Feedier, on the other hand, focuses on interactive feedback and loyalty management, appealing to marketing and advertising sectors looking to boost brand presence. Both offer robust support options but target slightly different user bases and operational requirements.

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Feedier: Feedier is an AI-driven Customer Intelligence platform. It elevates digital transformation with its intuitive design.

SurveyMonkey CX and Feedier: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey CX supports collecting feedback, measuring net promoter scores and CSAT, and engaging through conversational surveys. It is particularly aligned with enterprise-level needs for understanding customer sentiments and managing campaigns efficiently. read more →

Feedier offers extensive capabilities in collecting feedback and conversational surveys, with a strong emphasis on engaging follow-up actions and management of ratings and reviews. It caters well to businesses aiming to enhance customer communication and loyalty. read more →

Business Goals

SurveyMonkey CX helps businesses improve customer satisfaction and scale best practices, while also seeking to increase sales and market share. It aligns with strategic objectives to acquire customers and boost ROI. read more →

Feedier assists in improving customer satisfaction and acquiring new customers, focusing on enhancing digital presence and brand engagement. It aims to strengthen brand awareness, aligning with marketing-driven business goals. read more →

Core Features

Notable features of SurveyMonkey CX include advanced analytics, custom reporting capabilities, and seamless data integration. It appeals to users needing robust data handling and security in feedback management. read more →

Feedier provides key features such as ease of migration, comprehensive analytics, and vast custom report options. Its focus on security and privacy supports industries prioritizing data protection. read more →

Vendor Support

SurveyMonkey CX offers 24/7 support, complemented by chat, email, and phone support. This range meets the needs of enterprises requiring around-the-clock assistance. read more →

Feedier also provides 24/7 support with additional phone and email options, though it emphasizes chat support less. The available support services are tailored to match large enterprise client requirements. read more →

Segments and Industries

Primary users of SurveyMonkey CX are within enterprise, mid-market, and large enterprise segments, spanning varied industries including financial services and human resources. read more →

Feedier serves large enterprises predominantly, with significant use in marketing, education, and software industries. It suits sectors looking to strengthen marketing strategies and educational feedback systems. read more →

Operational Alignment

SurveyMonkey CX integrates well into enterprise workflows, enhancing operational management through analytics and compliance features. It's crafted for environments demanding layered data insights. read more →

Feedier fits into operational strategies that focus on interactive customer engagement, data migration, and social presence upliftment, catering to businesses that operate with a marketing-centric approach. read more →