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Compare SupportBee vs Helpshift

Comparison Summary

For SupportBee vs Helpshift comparison, Our AI algorithm looked at 5308 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SupportBee and Helpshift to solve their respective business needs.

Pros and cons of SupportBee and Helpshift

SupportBee is more suited to businesses that require Knowledge Management and Collaboration with E-Mail where as Helpshift is focused towards Customer Feedback Management and Engagement Management with Mobile .

logo SupportBee

Focus area

Software Failure Risk

  • low

logo Helpshift

Focus area

Software Failure Risk

  • low

About

SupportBee |Ticketing System for High Touch Customer Service

Automate your customer service funnel and transform your support organization with AI-powered case management

Age

2010

2011

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

50

52

Total Goals
(we found evidences for)

9

14

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base



helpdesk management


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


workflow management


communication management

sending & publishing communications


loyalty management

customise loyalty program


rating and review management


sales call management


sales document management

contract management


lifetime value management



social media management

social media analytics


training & onboarding


content management


sales review & feedback


competitive intelligence


sales incentive management


relationship management


campaign management




contact list management


products & pricelist management


customer case management


segmentation and targeting




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more

Top Channels

Channels Used

  • mobile

  • offline

  • on premises

  • e-mail

  • phone calls

  • website

  • chat

  • games

  • social media

  • point of sale

  • mobile app

  • blogs

  • user generated content

  • video

  • text SMS

  • promotions

  • Facebook

  • Whatsapp

  • omnichannel

  • See 16 more
  • mobile

  • offline

  • on premises

  • e-mail

  • phone calls

  • website

  • chat

  • games

  • social media

  • point of sale

  • mobile app

  • blogs

  • user generated content

  • video

  • text SMS

  • promotions

  • Facebook

  • Whatsapp

  • omnichannel

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting