Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well Klaus solved their Contact Center Software needs. Cuspera uses 298 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Klaus.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Training & Onboarding , as the business use cases that they have been most satisfied while using Klaus.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.91/5 ★ |
"...Our conversation review tool Klaus helps support teams evaluate agents conversations against their internal quality standards...." Support Leader Talks: Martin K iva, CEO of Klaus On The Importance Of Giving Feedback |
| Customer Feedback Management |
4.84/5 ★ |
"...[The software also has] countless specialized features that allow you to focus on the actual feedback instead of managing a spreadsheet, adds the Klaus CEO...." #Klaus, the conversation review tool for support teams, picks up $1.9M seed https://ift.tt/2FPgyq5 |
| measuring customer satisfaction |
4.27/5 ★ |
"...The target of conversation reviews was to improve CSAT and make sure that we are all aligned on what we say...." Conversation review and QA tool for support teams |
| Training & Onboarding |
4.81/5 ★ |
"...It's so helpful with asynchronous training of remote team members and it helps us understand how to improve our sat score...." Peer review by simone s, Head Of Support, Internet |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.91/5 ★ |
"...Our conversation review tool Klaus helps support teams evaluate agents conversations against their internal quality standards...." Support Leader Talks: Martin K iva, CEO of Klaus On The Importance Of Giving Feedback |
|
| Customer Feedback Management |
4.84/5 ★ |
"...[The software also has] countless specialized features that allow you to focus on the actual feedback instead of managing a spreadsheet, adds the Klaus CEO...." #Klaus, the conversation review tool for support teams, picks up $1.9M seed https://ift.tt/2FPgyq5 |
|
| measuring customer satisfaction |
4.84/5 ★ |
| Training & Onboarding |
4.81/5 ★ |
"...It's so helpful with asynchronous training of remote team members and it helps us understand how to improve our sat score...." Peer review by simone s, Head Of Support, Internet |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 298 insights from peers and experts to help you assess how these Klaus use cases fit your Contact Center Software needs.
Popular Business Setting
for Klaus
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Klaus to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Klaus
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (20) |
IT and Other Capabilities
for Klaus
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (15) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (117) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (117) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (28) |
| Analytics | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (28) |
| Analytics | Read Reviews (6) |
Software Failure Risk Guidance
?for Klaus
Overall Risk Meter
Top Failure Risks for Klaus
Vendor Profile Details
Company Name
Klaus
Company Website
https://www.klausapp.com/HQ Location
Sitting on the hood of a car, Tallinn, Harjumaa 1234567, EE
Employees
11-50
Social
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