Klaus Overview
This is a summary of the comprehensive capabilities and benefits of Klaus based on over 298 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Klaus, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Klaus is right for your needs? Our Cuspera AI engine can evaluate how Klaus fits your specific business needs, industry, and context. Get your personalized assessment report today.
Klaus supports business activities such as:
- Helpdesk Management
- Customer Feedback Management
- Training & Onboarding
- Product Marketing
- Sales Review & Feedback
Klaus can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Launch New Products, Improve Consistency, Scale Best Practices, etc. As a solution, Klaus's capabilities include Ticketing.
Klaus Information Technology and Services Vertical is its biggest customer base.
Reviews
"...So one of the ways our customers find us is that they use one of those help desk products, let s say Zendesk...." Salto Founder Stories: Martin K iva & Kair K sper,
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well Klaus solved their Contact Center Software needs. Cuspera uses 298 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Klaus.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Training & Onboarding , as the business use cases that they have been most satisfied while using Klaus.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.91/5 ★ |
"...So one of the ways our customers find us is that they use one of those help desk products, let s say Zendesk...." Salto Founder Stories: Martin K iva & Kair K sper, |
| Customer Feedback Management |
4.84/5 ★ |
"...Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback...." Peer review from Klaus |
| measuring customer satisfaction |
4.27/5 ★ |
"...Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback...." Peer review from Klaus |
| Training & Onboarding |
4.81/5 ★ |
"...To make matters worse, customer service roles have some of the highest employee turnover rates of any industry, which makes it difficult to scale the onboarding of new agents, and to keep a uniform service quality...." Backing Klaus because customers deserve quality support |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.91/5 ★ |
"...So one of the ways our customers find us is that they use one of those help desk products, let s say Zendesk...." Salto Founder Stories: Martin K iva & Kair K sper, |
|
| Customer Feedback Management |
4.84/5 ★ |
"...Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback...." Peer review from Klaus |
|
| measuring customer satisfaction |
4.84/5 ★ |
| Training & Onboarding |
4.81/5 ★ |
"...To make matters worse, customer service roles have some of the highest employee turnover rates of any industry, which makes it difficult to scale the onboarding of new agents, and to keep a uniform service quality...." Backing Klaus because customers deserve quality support |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 298 insights from peers and experts to help you assess how these Klaus use cases fit your Contact Center Software needs.
Popular Business Setting
for Klaus
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Klaus to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Klaus
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (20) |
IT and Other Capabilities
for Klaus
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (15) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (117) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (117) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (28) |
| Analytics | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (28) |
| Analytics | Read Reviews (6) |
Software Failure Risk Guidance
?for Klaus
Overall Risk Meter
Top Failure Risks for Klaus
Vendor Profile Details
Company Name
Klaus
Company Website
https://www.klausapp.com/HQ Location
Sitting on the hood of a car, Tallinn, Harjumaa 1234567, EE
Employees
11-50
Social
Financials
SEED
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