Zendesk For Service Overview

Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.

Other use cases:

  • Knowledge Management
  • Workflow Management
  • Communication Management
  • Contact List Management
  • Social Media Management
  • Sales Call Management
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Scale Best Practices
  • Launch New Products
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Visibility
  • Improve Stakeholder Relations
  • Grow Market Share
  • Increase Customer Life Time Value
  • Shorten Ramp Up Time
  • Improve Consistency
  • Improve Navigation
See all business priorities See less business priorities

Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.

Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go." - Ric Thorneycroft

Zendesk For Service, Cayzu Help Desk, Service Creatio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk For Service

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Zendesk For Service Use Cases

Why is Zendesk For Service the best choice for Helpdesk Management?

How efficiently Does Zendesk For Service manage your Engagement Management?

How efficiently Does Zendesk For Service manage your Customer Feedback Management?

How can Zendesk For Service enhance your Knowledge Management process?

How does Zendesk For Service address your Workflow Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zendesk For Service testimonial

Ric Thorneycroft

Customer Support Manager

Rovio

I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. Testimonial By Ric Thorneycroft
Zendesk For Service testimonial

Andrea Sebestyen

Senior Project Manager, Customer Experience Group

Agoda

Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we communicate with our partners, and how well our pla...tform performs.

Testimonial By Andrea Sebestyen
Zendesk For Service testimonial

Lohith S

Customer Success Director

o9

Zendesk is so simple to use. There is nothing I need to teach my agents because the platform is so easy to onboard. Testimonial By Lohith S
CUSTOMERS TESTIMONIALS
Zendesk For Service testimonial

Ric Thorneycroft

Customer Support Manager

Rovio

I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. Testimonial By Ric Thorneycroft
Zendesk For Service testimonial

Andrea Sebestyen

Senior Project Manager, Customer Experience Group

Agoda

Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we communicate with our partners, and how well our pla...tform performs.

Testimonial By Andrea Sebestyen
Zendesk For Service testimonial

Lohith S

Customer Success Director

o9

Zendesk is so simple to use. There is nothing I need to teach my agents because the platform is so easy to onboard. Testimonial By Lohith S

Case Studies

Financial Services

CASE STUDY Coda Payments

Zendesk helped Coda Payments handle global customer queries with local expertise. The company switched from three tools to Zendesk, making support easier for both customers and agents. Zendesk automa...ted ticket routing and streamlined workflows, reducing manual work and the need for more staff. Coda Payments improved full resolution time by 60% and achieved a 90% CSAT. The self-service ratio increased to 7:1, and the customer service eNPS score reached 85.

Hospitality

CASE STUDY Grill’d

Zendesk helped Grill’d, a casual dining restaurant group, fix slow customer support and a big ticket backlog. After switching from a shared inbox to Zendesk, Grill’d cleared its backlog in three mont...hs. The team improved first response time by 84 percent. Zendesk integrations and automations made customer service faster and easier for staff. Grill’d now has better reporting, visibility, and is ready to expand internationally.

Hospitality

CASE STUDY Utila Dive Center

Zendesk Suite Team helped Utila Dive Center boost sales and improve customer service. The team used Zendesk messaging to connect WhatsApp, Instagram, Facebook, and email in one place. They automated ...social channels with macros and improved response speed. Utila Dive Center saw a 25% increase in core product sales and a 75% increase in close rate. The platform made it easier to manage leads and reply to customers fast.

CASE STUDY Workrise

Zendesk Suite Enterprise helped Workrise support over 15 internal and external teams during rapid growth. Workrise used Zendesk’s API and built custom apps to create a tailored CX solution. The compa...ny saved $20,000 per quarter and 8 hours per week with these changes. Workrise improved onboarding, ticketing, and automation for both vendors and workers. The platform enabled fast setup, deep customization, and better support experiences.

Consumer Goods

CASE STUDY BoxyCharm

Zendesk helped BoxyCharm improve customer service with social messaging, automation, and integrations. The team saw a 10-point rise in CSAT and a 66% drop in first response time. Over 60% of email vo...lume was deflected by automated responses. BoxyCharm used Zendesk to create an omnichannel view and resolve 100% of private social media tickets. Integrations with Jira, Fivetran, and TrustPilot streamlined operations and brand management.

Financial Services

CASE STUDY LendingClub

Zendesk Support and Guide helped LendingClub improve customer service after switching from Salesforce. The team now handles 50,000 tickets each month with 600 agents. Email efficiency increased by 27...5%. Agents can now process 220 emails a day, up from 80. The Zendesk AI agent resolves 12% of tickets. The system is easy to use and quick to configure, saving time and costs.

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The Zendesk Service Solution

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Frequently Asked Questions(FAQ)

for Zendesk For Service

What is Zendesk For Service?

Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.

It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.

It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.

What is Zendesk For Service used for?

Zendesk For Service is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Customer Feedback Management .

What are the top features of Zendesk For Service?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of Zendesk For Service.

Who uses Zendesk For Service?

Zendesk For Service is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Zendesk For Service alternatives?

Cayzu Help Desk, Service Creatio, Vision Helpdesk and LiveAgent are popular alternatives for Zendesk For Service.

Where is Zendesk For Service located?

Zendesk For Service is headquartered at 1019 Market St, San Francisco, CA 94103.
lightning

Peers used Zendesk For Service for helpdesk management and engagement management

Zendesk For Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (160)
Analytics

4.11/5 ★

Read Reviews (851)
Custom Reports

3.58/5 ★

Read Reviews (2955)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (160)
Analytics

4.11/5 ★

Read Reviews (851)
Custom Reports

3.58/5 ★

Read Reviews (2955)

Zendesk For Service Integrations

Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.98/5 ★

Read Reviews (933)
Data Import

3.68/5 ★

Read Reviews (2314)

Few API Integrations for Zendesk For Service

Software Failure Risk Guidance

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for Zendesk For Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk For Service

Zendesk News

Product

Zendesk AI + GPT-5: Setting the pace for the next generation of support - CXOToday.com

Zendesk has integrated GPT-5 into its Resolution Platform to enhance AI capabilities, improving customer support through fewer escalations, better intent clarification, and increased agent productivity. GPT-5's integration has led to a 20% reduction in fallback escalations and a 5-point lift in agent suggestion accuracy, supporting multilingual and complex workflows. The model is part of a modular AI architecture, ensuring reliable and efficient service automation.

M&A

Zendesk acquires Hyperarc to boost AI-powered analytics | Mi3

Zendesk has completed the acquisition of HyperArc, an AI-native analytics platform known for its HyperGraph engine. This acquisition aims to enhance Zendesk's analytics capabilities by integrating HyperArc's technology into its Explore platform, introducing GenAI-powered insights. The move is expected to improve reporting and analytics, setting a new industry standard for usability and insight depth.

Product

Zendesk Accelerates AI Innovation with New Capabilities Advancing the Resolution Platform Vision

Zendesk has introduced new capabilities to its Resolution Platform, enhancing AI and automation features. Key updates include AI Agents for Email, Action Builder for no-code automation, and Generative Search. These innovations aim to improve customer and employee experiences by offering scalable, omnichannel solutions. Zendesk's focus on AI-driven tools supports businesses in delivering efficient and high-quality service.

M&A

Zendesk's HyperArc Acquisition: A Bold Play for Dominance in AI-Driven Customer Intelligence

Zendesk has acquired HyperArc, an AI-native analytics startup, to enhance its customer intelligence capabilities. This strategic move integrates HyperArc's real-time GenAI insights and self-service analytics into Zendesk's Explore platform, aiming to redefine customer service analytics. The acquisition positions Zendesk to capture a significant share of the AI-driven customer analytics market, projected to reach $30 billion by 2026.

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO