Zendesk For Service Overview
Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.
Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our o...rganization." - Minakshi Taly
Zendesk For Service, Cayzu Help Desk, Service Creatio, NABD, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Zendesk For Service Use Cases
How does Zendesk For Service address your Helpdesk Management Challenges?
Why is Zendesk For Service the best choice for Engagement Management?
Why is Zendesk For Service the best choice for Customer Feedback Management?
How does Zendesk For Service facilitate Knowledge Management?
How does Zendesk For Service facilitate Workflow Management?
85+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization. Testimonial By Minakshi Taly |
|
Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams. Testimonial By Sankar Rao Amburkar |
|
Zendesk is so simple to use. There is nothing I need to teach my agents because the platform is so easy to onboard. Testimonial By Lohith S |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Minakshi Taly Project Manager PayNearby |
Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization. Testimonial By Minakshi Taly |
|
Sankar Rao Amburkar Director of Products Ola |
Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams. Testimonial By Sankar Rao Amburkar |
|
Lohith S Customer Success Director o9 |
Zendesk is so simple to use. There is nothing I need to teach my agents because the platform is so easy to onboard. Testimonial By Lohith S |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Financial Services
|
Financial Services |
Case Study SiemensRead More |
Education
|
Education |
Case Study UdemyRead More |
Computer Software
|
Computer Software |
Case Study RovioRead More |
Video
The Zendesk Service Solution
Frequently Asked Questions(FAQ)
for Zendesk For Service
What is Zendesk For Service?
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.
It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Peers used Zendesk For Service for helpdesk management and engagement management
Zendesk For Service Competitors
Zendesk For Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Zendesk For Service Integrations
Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk For Service
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Zendesk News
Geekflare's This Week in Business Tech: Zendesk's New - Inkl
Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.
TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
TELUS Digital enhances its customer experience capabilities through a strategic collaboration with Zendesk, focusing on modern customer service and digital experience platforms.
Zendesk launches product powered by Local Measure and Amazon - ARNnet
Zendesk launches a new product powered by Local Measure and Amazon.
Zendesk Feeds
Zendesk to Acquire Local Measure, Expanding AI-Powered Voice - PR Newswire
Zendesk plans to acquire Local Measure to enhance its AI-powered voice capabilities.
Zendesk Strengthens APAC Leadership with Key Executive Hire - Martechcube
Zendesk has hired a new executive to strengthen its leadership in the Asia-Pacific region.
Zendesk WFM: Introducing customizable business hours in Forecast
Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our customers in real-time, and […]
The post Zendesk WFM: Introducing customizable business hours in Forecast appeared first on Zendesk.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
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