Cuspera Reviews

9 buyers and buying teams have used Cuspera to assess how well Klaus solved their Contact Center Software needs. Cuspera uses 298 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Klaus.

Other priorities:

  • Launch New Products
  • Improve Consistency
  • Scale Best Practices
  • Increase Sales & Revenue
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Customer Feedback Management , Training & Onboarding , as the business use cases that they have been most satisfied while using Klaus.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management

4.91/5

Read Reviews (21)

"...Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software...."
Customer Feedback Management

4.84/5

Read Reviews (16)

"...[The software also has] countless specialized features that allow you to focus on the actual feedback instead of managing a spreadsheet, adds the Klaus CEO...." Klaus, the conversation review tool for support teams, picks up $1.9M seed TechCrunch
measuring customer satisfaction

4.27/5

Read Reviews (4)

"...The target of conversation reviews was to improve CSAT and make sure that we are all aligned on what we say...."
Training & Onboarding

4.81/5

Read Reviews (12)

"...To make matters worse, customer service roles have some of the highest employee turnover rates of any industry, which makes it difficult to scale the onboarding of new agents, and to keep a uniform service quality...." Backing Klaus because customers deserve quality support
PEER EXPERIENCES
Helpdesk Management

4.91/5

Read Reviews (21)

"...Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software...." Peer review
Customer Feedback Management

4.84/5

Read Reviews (16)

"...[The software also has] countless specialized features that allow you to focus on the actual feedback instead of managing a spreadsheet, adds the Klaus CEO...." Klaus, the conversation review tool for support teams, picks up $1.9M seed TechCrunch
measuring customer satisfaction

4.84/5

Read Reviews (4)

Training & Onboarding

4.81/5

Read Reviews (12)

"...To make matters worse, customer service roles have some of the highest employee turnover rates of any industry, which makes it difficult to scale the onboarding of new agents, and to keep a uniform service quality...." Backing Klaus because customers deserve quality support

13+ more Business Use Cases

Our AI advisor, Wyz, harnessed 298 insights from peers and experts to help you assess how these Klaus use cases fit your Contact Center Software needs.

Popular Business Setting

for Klaus

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Klaus to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Klaus

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.62/5

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Ticketing

4.62/5

Read Reviews (20)

IT and Other Capabilities

for Klaus

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.48/5

Read Reviews (4)
Data Import

3.44/5

Read Reviews (15)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.48/5

Read Reviews (4)
Data Import

3.44/5

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.77/5

Read Reviews (117)
Chat Support

4.59/5

Read Reviews (6)
Email Support

4.41/5

Read Reviews (4)
Phone Support

4.41/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.77/5

Read Reviews (117)
Chat Support

4.59/5

Read Reviews (6)
Email Support

4.41/5

Read Reviews (4)
Phone Support

4.41/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.48/5

Read Reviews (28)
Analytics

3.92/5

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.48/5

Read Reviews (28)
Analytics

3.92/5

Read Reviews (6)

Software Failure Risk Guidance

?

for Klaus

Overall Risk Meter

Low Medium High

Top Failure Risks for Klaus

Vendor Profile Details

Company Name

Klaus

Company Website

https://www.klausapp.com/

HQ Location

Sitting on the hood of a car, Tallinn, Harjumaa 1234567, EE

Employees

11-50

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