SumUp Connect vs. Lightspeed Loyalty: Comparing Best Customer Loyalty Management Solutions 2026

Overview: SumUp Connect and Lightspeed Loyalty as Customer Loyalty Management Category solutions.

Fivestars excels in a wide range of capabilities such as customer loyalty and promotion management, making it suitable for large enterprises and diverse industries like retail and food. Lightspeed Loyalty focuses on loyalty programs and ease of integration, catering mostly to the food and restaurant sectors. Businesses seeking a broader market reach might prefer Fivestars, while those targeting specific customer engagement in the hospitality and restaurant domains could find Lightspeed a better fit.

SumUp Connect: Fivestars helps local businesses attract new customers through automated SMS, email, and their mobile app. Businesses can tap into a network of 50 million customers who love local.

Lightspeed Loyalty: Lightspeed Loyalty is a standalone solution for targeted rewards and long-term customer relationships, exclusive to Lightspeed Retail. It features a branded web-app, automated marketing tools, and a customer insights dashboard.

SumUp Connect Lightspeed Loyalty
Key Capabilities Supported Fivestars supports robust loyalty, promotion, and discount management, which aligns with the operational needs of large enterprises. → Lightspeed Loyalty provides essentials in loyalty management, with customizable programs that suit the requirements of the hospitality industry. →
Business Goals Fivestars helps enhance customer relationships and acquire new customers, serving businesses looking to grow sales and enter new markets. → Lightspeed Loyalty aids in boosting customer relationships and acquiring new clients, fitting companies aiming to enhance brand awareness. →
Core Features Fivestars includes data import/export and custom reports, crucial for enterprises focused on analytics and integration. → Lightspeed Loyalty emphasizes custom reports and ease of integration, matching the desires of businesses in dynamic sectors. →
Vendor Support Fivestars offers comprehensive 24/7 support, matching the complexity of large-scale operations with diverse needs. → Lightspeed Loyalty provides continuous 24/7 support, aligning with the fast-paced hospitality environment. →
User Segments and Industries Fivestars is widely used by large enterprises and spans various industries including retail and education. → Lightspeed Loyalty targets the food, restaurant, and hospitality industries, appealing to niche markets. →
Operational Alignment Fivestars integrates seamlessly into operations requiring a mix of offline and digital marketing channels. → Lightspeed Loyalty fits well into operations focusing on mobile and digital communications. →
lightning

Applying your context and needs changes the comparison

SumUp Connect and Lightspeed Loyalty: Best activities based on customer satisfaction

Most deployed common Activities for SumUp Connect and Lightspeed Loyalty

What benefits does SumUp Connect and Lightspeed Loyalty offer for Loyalty Management?
Fivestars and Lightspeed Loyalty both aim to help businesses manage customer loyalty programs. Fivestars primarily focuses on providing easy-to-use tools for customers to track points and rewards using phone numbers. Lightspeed Loyalty offers a more comprehensive approach, allowing businesses to manage customer communication, send offers, and track customer activity through a self-service portal. However, Fivestars suffers from limitations due to the possibility of points going unused if businesses switch to different programs.
"...Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays...." Peer review
"...Repeat customers, loyalty, communication with customers. ...." Peer review by Alex D., Owner/Operator, Food & Beverages
How efficiently Does SumUp Connect and Lightspeed Loyalty manage your Engagement Management?
Fivestars and Lightspeed Loyalty both focus on customer engagement. Fivestars helps businesses engage with customers through various channels, such as email, text messages, and mobile app push notifications. Lightspeed Loyalty provides tools to create customized customer engagement, payment, and loyalty applications. However, Lightspeed Loyalty also offers features to track customer purchasing behavior and predict future purchases, a feature not specifically mentioned for Fivestars.
"...good for customer engagement...." Peer review by Anthony V., Manager, Pharmaceuticals
"...ReUp is perfect for restaurants looking to build meaningful relationships with their customers and attract new customers using mobile loyalty, engagement, and marketing...." Peer review from ReUp Technologies

SumUp Connect in Action: Unique Activities

How can SumUp Connect optimize your Promotion Management Workflow?
The system facilitates access to promotions, discounts, and coupons. It enables businesses to directly send promotional information to customers. A limitation of the system is that promotional offers expire quickly.
"...So we can directly send out the promotion info/deals to the customers and it's no limit of the messages' numbers under the subscription plan...." Peer review by Faye Yang
How does SumUp Connect address your Discount Management Challenges?
Fivestars Discount Management enables users to find and access discounts, coupons, and deals from participating businesses. nThe system keeps track of earned points and available discounts, allowing users to redeem them for savings.nThe system has a limitation in that discounts and deals expire relatively quickly.
"...It's accepted by many retail shops and accumulates the points that can be used toward discounts, coupons and various freebies...." Peer review by nadya Kosanovskaya

IT and Other Capabilities

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Business Setting

SumUp Connect Lightspeed Loyalty
Peer score 4.6 4.3
Peer insights 2996 297
Top industries
Retail 12.0%
Food & Beverages 10.0%
Education 9.0%
Food & Beverages 63.0%
Restaurants 25.0%
Retail 6.0%
SMB and Mid-Market 71.0% 100.0%
Enterprise 29.0% 0.0%
Pricing SumUp Connect

News

Latest SumUp Connect news

SumUp Launches in Canada, Bringing Simple, Transparent Payments ...

SumUp has launched its services in Canada, marking its 38th market entry. The company introduces the SumUp Go card reader and Payment Links to provide small businesses with simple, transparent payment solutions. These tools enable merchants to accept in-person and remote payments efficiently, supporting the growing demand for digital payment solutions in Canada.

15/06/2026 - source

Latest Lightspeed Loyalty news

Lightspeed Commerce Appoints Technology Industry Veteran Rupal Hollenbeck to Board of Directors

Lightspeed Commerce Inc. has appointed Rupal Hollenbeck, a seasoned technology industry leader, to its Board of Directors effective October 1, 2026. Hollenbeck's extensive experience in global technology and go-to-market strategies is expected to contribute to Lightspeed's strategic growth. Simultaneously, Nathalie Gaveau will step down from the board on September 30, 2026.

24/08/2026 - source