Overview: SumUp Connect and Lightspeed Loyalty as Customer Loyalty Management Category solutions.

Fivestars excels in a wide range of capabilities such as customer loyalty and promotion management, making it suitable for large enterprises and diverse industries like retail and food. Lightspeed Loyalty focuses on loyalty programs and ease of integration, catering mostly to the food and restaurant sectors. Businesses seeking a broader market reach might prefer Fivestars, while those targeting specific customer engagement in the hospitality and restaurant domains could find Lightspeed a better fit.

SumUp Connect: Fivestars helps local businesses attract new customers through automated SMS, email, and their mobile app. Businesses can tap into a network of 50 million customers who love local.

Lightspeed Loyalty: Lightspeed Loyalty is a standalone solution for targeted rewards and long-term customer relationships, exclusive to Lightspeed Retail. It features a branded web-app, automated marketing tools, and a customer insights dashboard.

SumUp Connect and Lightspeed Loyalty: Best activities based on customer satisfaction

Activities: SumUp Connect vs Lightspeed Loyalty

Discover and compare top business activities, Q&A, and peer reviews for SumUp Connect vs Lightspeed Loyalty to help find the right fit for your needs.

SumUp Connect Lightspeed Loyalty

loyalty management
promotion management
discount management
engagement management
customise loyalty program

Key Capabilities Supported

Fivestars supports robust loyalty, promotion, and discount management, which aligns with the operational needs of large enterprises. read more →

Lightspeed Loyalty provides essentials in loyalty management, with customizable programs that suit the requirements of the hospitality industry. read more →

Business Goals

Fivestars helps enhance customer relationships and acquire new customers, serving businesses looking to grow sales and enter new markets. read more →

Lightspeed Loyalty aids in boosting customer relationships and acquiring new clients, fitting companies aiming to enhance brand awareness. read more →

Core Features

Fivestars includes data import/export and custom reports, crucial for enterprises focused on analytics and integration. read more →

Lightspeed Loyalty emphasizes custom reports and ease of integration, matching the desires of businesses in dynamic sectors. read more →

Vendor Support

Fivestars offers comprehensive 24/7 support, matching the complexity of large-scale operations with diverse needs. read more →

Lightspeed Loyalty provides continuous 24/7 support, aligning with the fast-paced hospitality environment. read more →

User Segments and Industries

Fivestars is widely used by large enterprises and spans various industries including retail and education. read more →

Lightspeed Loyalty targets the food, restaurant, and hospitality industries, appealing to niche markets. read more →

Operational Alignment

Fivestars integrates seamlessly into operations requiring a mix of offline and digital marketing channels. read more →

Lightspeed Loyalty fits well into operations focusing on mobile and digital communications. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Business Setting

Popular in Industry

Retail (12.0%)
Food & Beverages (10.0%)
Education (9.0%)

Food & Beverages (63.0%)
Restaurants (25.0%)
Retail (6.0%)

Popular in Segments

SMB and MidMarket (71.0%)
Enterprise (29.0%)

SMB and MidMarket (100.0%)
Enterprise (0.0%)

Most deployed common Use Cases for SumUp Connect and Lightspeed Loyalty

How can SumUp Connect and Lightspeed Loyalty optimize your Loyalty Management Workflow?

Fivestars and Lightspeed Loyalty both aim to help businesses manage customer loyalty programs. Fivestars primarily focuses on providing easy-to-use tools for customers to track points and rewards using phone numbers. Lightspeed Loyalty offers a more comprehensive approach, allowing businesses to manage customer communication, send offers, and track customer activity through a self-service portal. However, Fivestars suffers from limitations due to the possibility of points going unused if businesses switch to different programs.

"...I loved that this was a simple way to rack up reward points or coupons at restaurants, cafes, etc...." Peer review by Verified Reviewer, Entertainment

"...The app has helped us build loyalty from our customers which has, in turn, increased their average spend in our cafes, generating increased revenue...." Peer review by Ryan M., Director of Operations, Restaurants

How does SumUp Connect and Lightspeed Loyalty address your Engagement Management Challenges?

Fivestars and Lightspeed Loyalty both focus on customer engagement. Fivestars helps businesses engage with customers through various channels, such as email, text messages, and mobile app push notifications. Lightspeed Loyalty provides tools to create customized customer engagement, payment, and loyalty applications. However, Lightspeed Loyalty also offers features to track customer purchasing behavior and predict future purchases, a feature not specifically mentioned for Fivestars.

"...I've seen an influx in customer engagement with my loyalty program since I started using fivestars...." Peer review by Josh S., Owner, Restaurants

"...ReUp is perfect for restaurants looking to build meaningful relationships with their customers and attract new customers using mobile loyalty, engagement, and marketing...." Peer review from ReUp Technologies

SumUp Connect in Action: Unique Use Cases

What solutions does SumUp Connect provide for Promotion Management?

How can SumUp Connect enhance your Discount Management process?

Integrations

Ecosystem partners each product commonly connects with.

SumUp Connect

Lightspeed Loyalty

Amperity Customer Data Management

4.4

Gorgias

4.6

Epsilon Accelerate (formerly Yieldify)

4.6

News

Latest SumUp Connect news

SumUp Launches in Canada, Bringing Simple, Transparent Payments ...

SumUp has launched its services in Canada, marking its 38th market entry. The company introduces the SumUp Go card reader and Payment Links to provide small businesses with simple, transparent payment solutions. These tools enable merchants to accept in-person and remote payments efficiently, supporting the growing demand for digital payment solutions in Canada.

15/06/2026 - source

Latest Lightspeed Loyalty news

Lightspeed Commerce Appoints Technology Industry Veteran Rupal Hollenbeck to Board of Directors

Lightspeed Commerce Inc. has appointed Rupal Hollenbeck, a seasoned technology industry leader, to its Board of Directors effective October 1, 2026. Hollenbeck's extensive experience in global technology and go-to-market strategies is expected to contribute to Lightspeed's strategic growth. Simultaneously, Nathalie Gaveau will step down from the board on September 30, 2026.

24/08/2026 - source