Home Demand Generation Customer Loyalty Management Craver

Craver - Customer Loyalty Management: Use Cases, Capabilities & Competitors

Name: Craver
Brand: Craver
Rating: 4.4 (125 reviews)

4.41 5

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Customized Mobile Apps for Restaurants

Craver Overview

Craver offers a tailored mobile app solution for restaurants and cafes, focusing on enhancing customer engagement and loyalty. By enabling customers to order directly from their phones and earn loyalty points, Craver helps businesses increase repeat orders and average order sizes. The platform integrates seamlessly with existing systems, providing a frictionless online ordering experience. Craver's custom-branded apps also support self-service kiosks, ensuring a cohesive customer journey. This approach not only boosts customer satisfaction but also drives revenue growth for local eateries.

Use Cases

Customers recommend Loyalty Management, Promotion Management, Discount Management, as the business use cases that they have been most satisfied with while using Craver.

Other use cases:

Engagement Management
Contract Management
Customer Feedback Management
Order Management
Referral Management
Upselling

See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Craver.

Other priorities:

Increase Sales & Revenue

See all business priorities See less business priorities

Craver Use-Cases and Business Priorities: Customer Satisfaction Data

Craver works with different mediums / channels such as Offline. Point Of Sale. Promotions etc.

Craver's features include Rewards, Gamification, and Alerts: Popups & Notifications. and Craver support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Craver analytics capabilities include Custom Reports, and Analytics.

Reviews

"We contacted Craver because they integrated with our Square POS, and they offered a rewards program in their apps. The team helped set us up, explained the big picture, and let us know where they were in the process of creating our app. Anytime I ha...d a question, I got a response within a couple of hours, sometimes even minutes. They are great to work with." - Seth Weber

Peer review evidence (same sources as the product rating summary)

"...We contacted Craver because they integrated with our Square POS, and they offered a rewards program in their apps...." Case Study Mocha Nut

"...Fully Branded Mobile App Mobile Ordering & Payment POS Integration Craver Loyalty & Rewards Push Notifications Coupons & Promos Self-served Admin Panel ..." Case Study Empire Tea & Coffee

Craver, SumUp Connect, TrueKonnects, shopkick, Talon.One, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Craver offers custom-branded mobile ordering apps for restaurants on Android and iOS. High-quality apps enhance brand representation and customer satisfaction.

Popular Business Setting

for Craver

Top Industries

Food & Beverages
Retail

Popular in

Small Business
Mid Market

Craver is popular in Food & Beverages, and Retail, and is widely used by Small Business, and Mid Market,

Craver Customer wins, Customer success stories, Case studies

Why is Craver the best choice for Loyalty Management?

What solutions does Craver provide for Engagement Management?

What Are the key features of Craver for Contract Management?

72 buyers and buying teams have used Cuspera to assess how well Craver solved their Customer Loyalty Management needs. Cuspera uses 125 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

CUSTOMERS	TESTIMONIALS
Seth Weber Mocha Nut	We contacted Craver because they integrated with our Square POS, and they offered a rewards program in their apps. The team helped set us up, explained the big picture, and let us know where they were in the process of creating our app. Anytime I had a question, I got a response within a couple of ...hours, sometimes even minutes. They are great to work with. Testimonial By Seth Weber
Holly Migliaccio Co-Founder/CEO Rook Coffee	We’ve made our customers’ lives very easy, and one of the things that we’ve always had top of mind is how does that customer feel when they come to our store? How do they feel in the process of ordering? How do they feel in the process of paying and the speed? And so we’ve given them that ability t...o have speed if they want it. If a customer wants to time it, order it, get in and out, they now can. That was never something that we were really able to give them. We’ve been able to give them something new—convenience. Testimonial By Holly Migliaccio
CJ Barone Co-owner Empire Tea and Coffee	We use primarily Craver mobile app. With Craver our business switched to almost 50% or more Online Orders. Our customer feedback has been phenomenal. Relationship with Craver is a very important one as mobile is becoming an increasingly important part of our strategy. In previous years we would hav...e a line to our door for several hours. Now through the mobile app, everyone is at the front of the line. Testimonial By CJ Barone

CUSTOMERS	TESTIMONIALS
Seth Weber Mocha Nut	We contacted Craver because they integrated with our Square POS, and they offered a rewards program in their apps. The team helped set us up, explained the big picture, and let us know where they were in the process of creating our app. Anytime I had a question, I got a response within a couple of ...hours, sometimes even minutes. They are great to work with. Testimonial By Seth Weber
Holly Migliaccio Co-Founder/CEO Rook Coffee	We’ve made our customers’ lives very easy, and one of the things that we’ve always had top of mind is how does that customer feel when they come to our store? How do they feel in the process of ordering? How do they feel in the process of paying and the speed? And so we’ve given them that ability t...o have speed if they want it. If a customer wants to time it, order it, get in and out, they now can. That was never something that we were really able to give them. We’ve been able to give them something new—convenience. Testimonial By Holly Migliaccio
CJ Barone Co-owner Empire Tea and Coffee	We use primarily Craver mobile app. With Craver our business switched to almost 50% or more Online Orders. Our customer feedback has been phenomenal. Relationship with Craver is a very important one as mobile is becoming an increasingly important part of our strategy. In previous years we would hav...e a line to our door for several hours. Now through the mobile app, everyone is at the front of the line. Testimonial By CJ Barone

Sips Coffee - Restaurants - Small

USA

Sips Coffee used the Craver app and Fresh KDS kitchen display system to improve drive-thru operations. The integration replaced manual order tracking with a digital process, making it easy for staff ...to manage orders. Staff learned the new system quickly, and sales increased due to better kitchen efficiency. Customers now enjoy faster service, real-time order tracking, and easy app ordering. The team can handle busy periods without getting overwhelmed, keeping both staff and customers happy.

Rook Coffee - Restaurants - Small

USA

Craver helped Rook Coffee boost order frequency by 45% with a custom-branded mobile app. The app integrated with Square POS, removing manual entry and speeding up order-to-payment. Now, 60% of Rook C...offee’s orders come through the app. Staff were reallocated from registers to customer service. Repeat customers spend three times more when using the app. The solution made ordering easier and increased sales of bottled drinks and customizations.

Hometown Coffee & Juice - Restaurants - Small

USA

Craver helped Hometown Coffee & Juice upgrade their mobile app. The new app now drives 32% of their revenue. Repeat customers spend up to 80% more per month using Craver. Order frequency increased by... 1.5x for repeat users. Features like intelligent upselling and push notifications boosted loyalty and average order value. Craver’s integration with Square made operations smoother and improved the customer experience.

Anecdote Coffee - Restaurants - Small

Indianapolis, USA

Anecdote Coffee used Craver’s Square-integrated app to improve online ordering. The coffee shop wanted a smoother customer experience than their website could provide. They chose Craver for its Squar...e POS integration and rewards program. Customers now use the app to order easily and save card details. The app has 5-star ratings and staff find it simple to manage orders. Anecdote Coffee kept strong customer relationships, even during the pandemic.

Hometown Juice & Coffee - Restaurants

Craver is a mobile app platform for restaurants. Hometown Juice & Coffee switched to Craver after their old app could not meet their needs. Craver now powers 32% of Hometown’s revenue, with one third... of orders coming through the app. The app’s features like order throttling, pick-up time management, and intelligent upselling increased average order value and improved customer loyalty. Repeat customers spend up to 80% more per month and order 1.5x more often using Craver.

Mocha Nut - Restaurants

Craver helped Mocha Nut, a coffee shop in Indianapolis, bring their customer experience online with a branded mobile app. The shop needed a better way for customers to order during the pandemic. Thei...r old online ordering system was not smooth. Craver's app integrated with Square POS and offered a rewards program. Customers found the app easy to use and loved saving their card information. Staff liked that orders printed directly through Square, making the process simple. The app has 5-star ratings and improved both customer and staff experience.

How to Set Up Craver's Upsell Feature

Peers used Craver for loyalty management and promotion management

Craver Competitors

More Craver Alternatives...

Craver Features

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Medium
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FEATURE	RATINGS AND REVIEWS
Custom Reports	3.69/5 ★ Read Reviews (7)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	3.69/5 ★ Read Reviews (7)

Software Failure Risk Guidance

for Craver

Top Failure Risks for Craver

Craver Solutions Inc Profile

Company Name

Craver Solutions Inc

Company Website

https://www.getcraver.com/

HQ Location

777 Hornby St, Suite #1700, Vancouver, BC V6Z 1S4

Employees

11-50

Social

Financials

PRIVATE