Customer stories

Product Business Settings

Craver is popular in Food & Beverages, Retail industries and is widely used by Small Business, Mid Market.

Craver Product Overview

Craver offers a tailored mobile app solution for restaurants and cafes, focusing on enhancing customer engagement and loyalty. By enabling customers to order directly from their phones and earn loyalty points, Craver helps businesses increase repeat orders and average order sizes. The platform integrates seamlessly with existing systems, providing a frictionless online ordering experience. Craver's custom-branded apps also support self-service kiosks, ensuring a cohesive customer journey. This approach not only boosts customer satisfaction but also drives revenue growth for local eateries.

How satisfied the customers are with Craver use-cases

Reviews

"Before the app, at really peak times, when a lot of people are walking in we had two people on the register. Now, more transactions are happening outside of the point of sale system and through the app directly. That’s one less person needed to inte...ract at the customer level that can be making coffee, or managing, or directing traffic in the store. There were real efficiencies earned there." - Marc Hindman
"We contacted Craver because they integrated with our Square POS, and they offered a rewards program in their apps. The team helped set us up, explained the big picture, and let us know where they were in the process of creating our app. Anytime I ha...d a question, I got a response within a couple of hours, sometimes even minutes. They are great to work with." - Seth Weber

Craver Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Craver testimonial

Marc Hindman

Director of Brand Strategy

Rook Coffee

Before the app, at really peak times, when a lot of people are walking in we had two people on the register. Now, more transactions are happening outside of the point of sale system and through the app directly. That’s one less person needed to interact at the customer level that can be making coff...ee, or managing, or directing traffic in the store. There were real efficiencies earned there.

Testimonial By Marc Hindman
Craver testimonial

Seth Weber

Mocha Nut

We contacted Craver because they integrated with our Square POS, and they offered a rewards program in their apps. The team helped set us up, explained the big picture, and let us know where they were in the process of creating our app. Anytime I had a question, I got a response within a couple of ...hours, sometimes even minutes. They are great to work with.

Testimonial By Seth Weber
Craver testimonial

CJ Barone

Co-owner

Empire Tea and Coffee

We use primarily Craver mobile app. With Craver our business switched to almost 50% or more Online Orders. Our customer feedback has been phenomenal. Relationship with Craver is a very important one as mobile is becoming an increasingly important part of our strategy. In previous years we would hav...e a line to our door for several hours. Now through the mobile app, everyone is at the front of the line.

Testimonial By CJ Barone
CUSTOMERS TESTIMONIALS
Craver testimonial

Marc Hindman

Director of Brand Strategy

Rook Coffee

Before the app, at really peak times, when a lot of people are walking in we had two people on the register. Now, more transactions are happening outside of the point of sale system and through the app directly. That’s one less person needed to interact at the customer level that can be making coff...ee, or managing, or directing traffic in the store. There were real efficiencies earned there.

Testimonial By Marc Hindman
Craver testimonial

Seth Weber

Mocha Nut

We contacted Craver because they integrated with our Square POS, and they offered a rewards program in their apps. The team helped set us up, explained the big picture, and let us know where they were in the process of creating our app. Anytime I had a question, I got a response within a couple of ...hours, sometimes even minutes. They are great to work with.

Testimonial By Seth Weber
Craver testimonial

CJ Barone

Co-owner

Empire Tea and Coffee

We use primarily Craver mobile app. With Craver our business switched to almost 50% or more Online Orders. Our customer feedback has been phenomenal. Relationship with Craver is a very important one as mobile is becoming an increasingly important part of our strategy. In previous years we would hav...e a line to our door for several hours. Now through the mobile app, everyone is at the front of the line.

Testimonial By CJ Barone

Anecdote Coffee - Food & Beverages - Small

Craver helped Anecdote Coffee in Indianapolis improve their online ordering with a custom mobile app. The app integrates with Square POS and offers a rewards program. Customers find the app easy to u...se and rate it 5 stars on Google Play and the App Store. Staff benefit from seamless order processing and no extra work. Anecdote Coffee maintained strong customer relationships and service during the pandemic.

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Hometown Coffee & Juice - Food & Beverages - Small

Craver helped Hometown Coffee & Juice boost mobile app orders to 32% of revenue. The switch from their old app improved customer experience and loyalty. Repeat customers spend up to 80% more per mont...h using Craver. The platform's upselling and order management features increased average order value. Craver's integration with Square simplified operations and earned a 4.8-star App Store rating.

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Sips Coffee - Restaurants

Craver app and Fresh KDS kitchen display system helped Sips Coffee improve their drive-thru operations. The integration made online ordering and order management easy for staff and customers. Staff l...earned the new system quickly and found it simple to use. Sips Coffee saw higher sales and better organization after using the system. Customers liked the app for its ease of use and real-time order tracking. The manager said she would use the integration again for a second location.

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Rook Coffee - Restaurants

Craver helped Rook Coffee solve slow in-store payment and order bottlenecks. Rook Coffee used Craver's custom-branded app to let customers order and pay ahead. The app integrated with Square POS and ...made ordering faster. Staff could focus on order fulfillment instead of the register. Repeat customers now spend 3x more and order 45% more often through the app. Craver customers make up 48% of Rook Coffee’s total revenue.

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Mocha Nut - Restaurants

Craver helped Mocha Nut, a coffee shop in Indianapolis, bring their customer experience online with a branded mobile app. The shop needed a better way for customers to order during the pandemic. Thei...r old online ordering system was not smooth. Craver's app integrated with Square POS and offered a rewards program. Customers found the app easy to use and loved saving their card information. Staff liked that orders printed directly through Square, making the process simple. The app has 5-star ratings and improved both customer and staff experience.

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Hometown Juice & Coffee - Restaurants

Craver is a mobile app platform for restaurants. Hometown Juice & Coffee switched to Craver after their old app could not meet their needs. Craver now powers 32% of Hometown’s revenue, with one third... of orders coming through the app. The app’s features like order throttling, pick-up time management, and intelligent upselling increased average order value and improved customer loyalty. Repeat customers spend up to 80% more per month and order 1.5x more often using Craver.

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How to Set Up Craver's Upsell Feature

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Peers used Craver for loyalty management and promotion management

Craver Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.69/5

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.69/5

Read Reviews (7)

Software Failure Risk Guidance

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for Craver

Top Failure Risks for Craver

Craver Solutions Inc Profile

Company Name

Craver Solutions Inc

Company Website

https://www.getcraver.com/

HQ Location

777 Hornby St, Suite #1700, Vancouver, BC V6Z 1S4

Employees

11-50

Social

Financials

PRIVATE