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Suitecrm vs Zendesk Sell: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Suitecrm vs. Zendesk Sell is based on a specific set of business needs and context. The comparison uses 4533 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Suitecrm and Zendesk Sell

Suitecrm, Zendesk Sell, workbooks.com, Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Suitecrm covers Engagement Management, Sales Document Management with Mobile, Contact List Management with Phone Calls, Workflow Management with Mobile, etc.

Zendesk Sell focuses on Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Suitecrm

Focus area

Suitecrm is better than Zendesk Sell for

Software Failure Risk

  • medium

logo Zendesk Sell

Focus area

Zendesk Sell is better than Suitecrm for

Software Failure Risk

  • medium

About

Opensource CRM for businesses

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Age

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

67

89

Total Goals
(we found evidences for)

11

9

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


contact list management


workflow management


communication management

tracking & monitoring communications

sending & publishing communications


campaign management

campaign monitoring

campaign analytics


relationship management




conversion management


customer feedback management

measuring customer satisfaction


generation of new leads


competitive intelligence



knowledge management


content management

content publishing



training & onboarding


pipeline management


opportunity management


loyalty management


sales call management


conference call management


customer case management


rating and review management


relationship marketing


social media management

social media analytics


helpdesk management




lead qualification

lead qualification: behavioural


lifetime value management




account management


business development


products & pricelist management


social media marketing



discount management


promotion management





sales review & feedback



follower management



performance management


influencer marketing



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve internal communications

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve digital and social presence

  • Launch new products

  • Improve efficiency

  • See 8 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • mobile

  • mobile app

  • offline

  • website

  • text SMS

  • point of sale

  • on premises

  • user generated content

  • blogs

  • social media

  • chat

  • newsletter

  • Slack

  • video

  • mass media

  • support groups

  • promotions

  • events

  • trade shows

  • omnichannel

  • See 19 more
  • phone calls

  • e-mail

  • mobile

  • mobile app

  • offline

  • website

  • text SMS

  • point of sale

  • on premises

  • user generated content

  • blogs

  • social media

  • chat

  • newsletter

  • Slack

  • video

  • mass media

  • support groups

  • promotions

  • events

  • trade shows

  • omnichannel

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting