SolarWinds Service Desk and Track-It! are pivotal in the help desk solution arena, each serving distinct user needs. SolarWinds Service Desk emerges with comprehensive helpdesk and workflow management, facility a larger scale of enterprises, particularly in education and IT sectors. It highly supports training and onboarding with diverse channels like emails and offline. Track-It!, though operating on a smaller scale, concentrates on helpdesk management with focuses on license and engagement management, appealing to manufacturing and mid-market enterprises. Its operation relies on efficient 24/7 support through emails and phone calls.
SolarWinds Service Desk: Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.
Track-It!: Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
Top use cases: SolarWinds Service Desk vs Track-It!
Use cases tied to SolarWinds Service Desk and Track-It! from verified data sources. Click any use case for supporting evidences.
| SolarWinds Service Desk | Track-It! |
|---|---|
Top Capabilities: SolarWinds Service Desk vs Track-It!
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: SolarWinds Service Desk vs Track-It!
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: SolarWinds Service Desk vs Track-It!
Share of peer evidence by company size for SolarWinds Service Desk and Track-It!. Each product segments add up to 100%. Click any segment for supporting evidence.
| SolarWinds Service Desk | Track-It! | |
|---|---|---|
| Key Capabilities Supported | SolarWinds Service Desk excels in comprehensive helpdesk and workflow management, enhancing knowledge management, sales document and communication handling, reflecting needs for complex workflows. → | Track-It! offers vital helpdesk functionalities, emphasizing knowledge management and tracking communications, focusing on engagement and license management, which suits simpler operations. → |
| Business Goals | SolarWinds Service Desk helps businesses enhance customer relationships and scale best practices, emphasizing improved internal communications and ROI. → | Track-It! aims to improve stakeholder relations, efficiency, and acquisition strategies, aligning with businesses looking to enhance customer and internal relationships on a smaller scale. → |
| Core Features | SolarWinds Service Desk stands out with features like custom reports, integration, data import/export, and training. Specialized in compliance and privacy for enterprise needs. → | Track-It! features emphasize analytics, integration, and custom reporting which resonate with companies focusing on streamlined data management and compliance efforts. → |
| Vendor Support | SolarWinds Service Desk offers robust 24/7 support with extensive channels including phone, chat, and email. It addresses comprehensive support needs. → | Track-It! provides 24/7 support primarily through phone and email, accommodating simpler businesses that prefer straightforward communication lines. → |
| Segments and Industries | SolarWinds Service Desk serves large enterprises and education sectors predominantly, suiting complex organizational structures needing elaborate support. → | Track-It! predominantly caters to mid-market enterprises and manufacturing industries, focusing on simpler operational workflows and management. → |
| Operational Alignment | SolarWinds Service Desk seamlessly integrates into sophisticated operational environments, designed for enterprises needing extensive workflow capabilities. → | Track-It! aligns with smaller scale operations, conducive for businesses seeking straightforward helpdesk solutions without overbearance. → |
Applying your context and needs changes the comparison
SolarWinds Service Desk and Track-It!: Best activities based on customer satisfaction
SolarWinds Service Desk in Action: Unique Activities
What solutions does SolarWinds Service Desk provide for Helpdesk Management?
"...I am now able to combine my inventory database, procurement records and help desk all into one package...." Peer review by Allan E, IT Support Specialist / VoIP Manager
How efficiently Does SolarWinds Service Desk manage your Workflow Management?
"...From UI, customer service, updates to the system, work flow, asset management...." Peer review by Raj Suresh, Management Consulting
How can SolarWinds Service Desk optimize your Customer Feedback Management Workflow?
"...We provide the organization with SLAs for incident management; it helps us measure the satisfaction our internal customers have..." Peer review by Sebastian Pereira, Director of IT, Information Systems and Processes, Santex
Track-It! in Action: Unique Activities
What solutions does Track-It! provide for Knowledge Management?
"...First off it allowed us to establish a knowledge base for not only our technicians but end users as well...." Peer review by Joel Dove
What benefits does Track-It! offer for License Management?
"...Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards...." Peer review
What solutions does Track-It! provide for Engagement Management?
"...and it was definitely beneficial to be able to follow up with users and my team on certain work orders that were assigned to me...." Peer review by Administrator
Integrations
Ecosystem partners each product commonly connects with.
SolarWinds Service Desk
News
Latest SolarWinds Service Desk news
SolarWinds' $4.4 Billion Shift to Private Ownership: One Year Later ...
SolarWinds transitioned to private ownership under Turn/River Capital in a $4.4 billion deal, aiming to pivot towards AI-driven observability. This move allows SolarWinds to focus on subscription models and cloud-native platforms, away from public market pressures. The company plans to enhance its "Self-Healing IT" initiative and may consider an IPO by 2028, reflecting broader trends of private equity in SaaS.
Latest Track-It! news
BMC Helix named a leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms
BMC Helix has been named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms. This recognition highlights BMC Helix's strength in connecting service management, operations, observability, and AI-driven execution under its ServiceOps strategy.
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