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SnapEngage vs Livechat: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SnapEngage vs. Livechat is based on a specific set of business needs and context. The comparison uses 11640 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SnapEngage and Livechat

SnapEngage, Livechat, Pure Chat, Velaro Platforms, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SnapEngage covers Engagement Management with Chat, Helpdesk Management with Chat, Customer Feedback Management with Chat, Conversion Management with Chat, etc.

Livechat focuses on Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.

"Chatbots allow us to communicate outages or downtimes across our entire customer base. Our website is the source of truth for clients, so being able to quickly update downtime or outage information has offloaded our teams. The Guide Bot configuratio...n couldn’t have been simpler. The chatbot automatically routes visitors to the store location or internal department that is most helpful. We are looking forward to building out our FAQ list to serve a larger customer base. " - Jeff Purcell

"It was immediately clear that the customer service team at LiveChat would be a clear differentiator. Concise, prompt, and thorough support was a welcome change. " - Chris Henrich

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SnapEngage

Focus area

Software Failure Risk

  • low

logo Livechat

Focus area

Livechat is better than SnapEngage for

Software Failure Risk

  • low

About

SnapEngage | Enterprise Chat Software for Sales and Support

LiveChat | Live Chat Software and Help Desk Software

Age

2008

2002

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

50

87

Total Goals
(we found evidences for)

10

18

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



customer feedback management

measuring customer satisfaction

measuring net promoter score


conversion management


social media management

social media analytics


communication management

sending & publishing communications


workflow management



contact list management



training & onboarding


products & pricelist management


lifetime value management


rating and review management



generation of new leads


sales document management

contract management

proposal & quote management




loyalty management


lead qualification

lead qualification: technographic


competitive intelligence


knowledge management


campaign management


relationship management


customer case management


content management



sales call management



revenue cycle management








referral management



conference call management






Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Scale best practices

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve internal communications

  • Improve stakeholder relations

  • See 7 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more

Top Channels

Channels Used

  • chat

  • website

  • phone calls

  • e-mail

  • offline

  • social media

  • video

  • mobile

  • promotions

  • Facebook

  • point of sale

  • user generated content

  • blogs

  • newsletter

  • on premises

  • Facebook page

  • mobile app

  • trade shows

  • Slack

  • events

  • support groups

  • text SMS

  • games

  • coupons

  • out of home

  • billboards

  • Instagram

  • print media

  • magazine

  • mass media

  • radio

  • television

  • omnichannel

  • See 30 more
  • chat

  • website

  • phone calls

  • e-mail

  • offline

  • social media

  • video

  • mobile

  • promotions

  • Facebook

  • point of sale

  • user generated content

  • blogs

  • newsletter

  • on premises

  • Facebook page

  • mobile app

  • trade shows

  • Slack

  • events

  • support groups

  • text SMS

  • games

  • coupons

  • out of home

  • billboards

  • Instagram

  • print media

  • magazine

  • mass media

  • radio

  • television

  • omnichannel

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting