PlayVox Overview
This is a summary of the comprehensive capabilities and benefits of PlayVox based on over 564 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
PlayVox, Callminer Eureka, uContact, TASKE Contact, XCALLY, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if PlayVox is right for your needs? Our Cuspera AI engine can evaluate how PlayVox fits your specific business needs, industry, and context. Get your personalized assessment report today.
PlayVox supports business activities such as:
- Coaching
- Communication Management
- Engagement Management
- Helpdesk Management
- Customer Feedback Management
PlayVox can help you with many business goals, such as Enhance Customer Relationships, Improve Efficiency, Improve Internal Communications, Increase Sales & Revenue, Grow Market Share, etc. It can help manage these activities if you use Phone Calls E-Mail Chat etc. for these needs. As a solution, PlayVox's capabilities include Gamification, Ticketing, Rewards, etc.
PlayVox Internet Vertical is its biggest customer base.
Reviews
"...With playvox I am able to easily enter Qaulity scores and coach my team on quality...." Peer review by Tiffany W, Team leader
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well PlayVox solved their Contact Center Software needs. Cuspera uses 564 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities peers achieved using PlayVox.
Use Cases
Peers recommend Coaching , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using PlayVox.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Coaching |
4.76/5 ★ |
"...With playvox I am able to easily enter Qaulity scores and coach my team on quality...." Peer review by Tiffany W, Team leader |
| Communication Management with Phone Calls, E-Mail, Chat and Social Media |
4.91/5 ★ |
"...We integrate with multiple Service Software so that you can run your entire QA program in one centralized place, in a smart and easy way!. PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media...." Peer review from PlayVox |
| tracking & monitoring communications |
3.42/5 ★ |
"...PlayVox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps...." Peer review |
| Engagement Management with Phone Calls, E-Mail and Chat |
4.95/5 ★ |
"...We use Playvox to help with the engagement of our remote support team, which is helpful for retention and morale...." Peer review by Alexis W, Care Ticket Quality Supervisor , Internet |
| engaging and following up |
4.71/5 ★ |
"...This is especially useful for retaining and engaging work at home staff...." How To Inspire Your Phone Agents To Give You Their Best Efforts |
| PEER EXPERIENCES | |
|---|---|
| Coaching |
4.76/5 ★ |
"...With playvox I am able to easily enter Qaulity scores and coach my team on quality...." Peer review by Tiffany W, Team leader |
|
| Communication Management with Phone Calls, E-Mail, Chat and Social Media |
4.91/5 ★ |
"...We integrate with multiple Service Software so that you can run your entire QA program in one centralized place, in a smart and easy way!. PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media...." Peer review from PlayVox |
|
| tracking & monitoring communications |
4.91/5 ★ |
| Engagement Management with Phone Calls, E-Mail and Chat |
4.95/5 ★ |
"...We use Playvox to help with the engagement of our remote support team, which is helpful for retention and morale...." Peer review by Alexis W, Care Ticket Quality Supervisor , Internet |
|
| engaging and following up |
4.95/5 ★ |
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 564 insights from peers and experts to help you assess how these PlayVox use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for PlayVox
What is PlayVox used for?
What are the top features of PlayVox?
Who uses PlayVox?
What are PlayVox alternatives?
Where is PlayVox located?
Popular Business Setting
for PlayVox
Top Industries
- Internet
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used PlayVox to Enhance customer relationships and Improve efficiency
PlayVox Alternatives
Peer and Expert Opinion on Features
for PlayVox
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (17) |
| Ticketing | Read Reviews (12) |
| Rewards | Read Reviews (9) |
| Personalization | Read Reviews (7) |
| Dashboard | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (17) |
| Ticketing | Read Reviews (12) |
| Rewards | Read Reviews (9) |
| Personalization | Read Reviews (7) |
| Dashboard | Read Reviews (6) |
IT and Other Capabilities
for PlayVox
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (57) |
| Data Export | Read Reviews (14) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (57) |
| Data Export | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (23) |
| Phone Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (105) |
| Email Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (23) |
| Phone Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (105) |
| Email Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (56) |
Software Failure Risk Guidance
?for PlayVox
Overall Risk Meter
Top Failure Risks for PlayVox
Vendor Profile Details
Company Name
PlayVox
Company Website
https://www.playvox.com/HQ Location
440 N. Wolfe Rd. , CA, Sunnyvale, CA 94085, US
Employees
51-100
Social
Financials
SERIES A
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