SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
BlockSurvey: BlockSurvey offers a private, secure, and anonymous platform for questionnaires, assessments, forms, and surveys. Audience engagement is ensured through confidentiality and data protection.
This comparison report of SmileBack vs. BlockSurvey is based on a specific set of business needs and context. The comparison uses 1691 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmileBack and BlockSurvey
SmileBack, BlockSurvey, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
BlockSurvey focuses on White Labeling, Customer Feedback Management with Promotions, Market Research, Engagement Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SmileBack and BlockSurvey: Best activities based on customer satisfaction
SmileBack in Action: Unique Activities
How does SmileBack address your Collecting Feedback Challenges?
"...We have been using this CSAT tool for nearly 3 years...." Peer review by James Oberhaus, Senior Partner, CPI Solutions
How does SmileBack facilitate Engaging Conversational Surveys?
"...By integrating with our ticketing system (ConnectWise) we are able to keep the record of the feedback with the ticket, along with any follow up work or conversations...." Peer review by David G, Head Of Operations, Information Technology and Services
How does SmileBack facilitate Rating And Review Management?
"...3 faces and ability to comment, we have increased our customer satisfaction response rate 1000% since using this product...." Peer review by Executive Sponsor
How does SmileBack facilitate Helpdesk Management?
"...Our customers are users of help desks, this includes outsourced help desks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business...." Peer review from SmileBack
BlockSurvey in Action: Unique Activities
How can BlockSurvey optimize your White Labeling Workflow?
"...This is also called URL white-labeling in Surveys...." The importance of using secure survey software
What solutions does BlockSurvey provide for Market Research?
"...This is primarily used by market researchers while distributing surveys through Survey panel...." Surveys with Skip Logic, Branch Logic, Conditional Logic
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Improve brand engagement
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Scale best practices
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Increase sales & revenue
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| SmileBack | BlockSurvey | |
|---|---|---|
| Peer score | 4.8 | 4.3 |
| Peer insights | 1239 | 452 |
| Top industries |
Information Technology And Services 60.0%
Computer Software 12.0%
Computer & Network Security 12.0%
|
Information Technology And Services 62.0%
Professional Training & Coaching 14.0%
Construction 10.0%
|
| SMB and Mid-Market | 98.0% | 100.0% |
| Enterprise | 2.0% | 0.0% |
| Pricing | SmileBack |
Integrations
Ecosystem partners each product commonly connects with.
Similar alternatives in this category
Other products peers often evaluate alongside these two. Compare each alternative with either product.
