cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

SmartSurvey vs Survicate: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SmartSurvey low Failure Risk for Survicate low
Know More

Comparison Summary

This comparison report of SmartSurvey vs. Survicate is based on a specific set of business needs and context. The comparison uses 7306 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and Survicate

SmartSurvey, Survicate, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

Survicate focuses on Collecting Feedback with E-Mail, Engaging Conversational Surveys with E-Mail, Generation Of New Leads with Website, Communication Management with E-Mail, etc.

"We needed to work smarter and cut down on the time taken to do administrative tasks. I was aware of how powerful online surveys could be and believed using them could provide the solution we needed. " - Hayley

"It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them " - Tom Stefanowski

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmartSurvey

Focus area

SmartSurvey is better than Survicate for

Software Failure Risk

  • low

logo Survicate

Focus area

Survicate is better than SmartSurvey for

Software Failure Risk

  • low

About

Feedback Management Tool to create online surveys and forms

Customer feedback tool to understand the prospects better

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

62

66

Total Goals
(we found evidences for)

14

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (317)

Read Reviews (588)

measuring customer satisfaction

Read Reviews (77)

Read Reviews (98)

measuring net promoter score

Read Reviews (56)

Read Reviews (134)

engagement management

Read Reviews (129)

Read Reviews (78)

engaging and following up

Read Reviews (115)

Read Reviews (66)

social media management

Read Reviews (59)

Read Reviews (4)

social media analytics

Read Reviews (21)

Read Reviews (3)

engaging on social media

Read Reviews (20)

Read Reviews (1)

scheduling post to social media

Read Reviews (16)

Read Reviews (0)

communication management

Read Reviews (44)

Read Reviews (32)

sending & publishing communications

Read Reviews (39)

Read Reviews (26)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (0)

market research

Read Reviews (37)

Read Reviews (4)

white labeling

Read Reviews (28)

Read Reviews (9)

contact list management

Read Reviews (26)

Read Reviews (29)

helpdesk management

Read Reviews (26)

Read Reviews (31)

content management

Read Reviews (11)

Read Reviews (7)

content sharing

Read Reviews (11)

Read Reviews (5)

workflow management

Read Reviews (9)

Read Reviews (11)

competitive intelligence

Read Reviews (8)

Read Reviews (1)

knowledge management

Read Reviews (8)

Read Reviews (22)

loyalty management

Read Reviews (7)

Read Reviews (6)

customise loyalty program

Read Reviews (5)

Read Reviews (3)

identify target customers

Read Reviews (1)

Read Reviews (3)

sales document management

Read Reviews (7)

Read Reviews (8)

proposal & quote management

Read Reviews (3)

Read Reviews (1)

contract management

Read Reviews (1)

Read Reviews (7)

training & onboarding

Read Reviews (7)

Read Reviews (17)

rating and review management

Read Reviews (5)

Read Reviews (12)

generation of new leads

Read Reviews (5)

Read Reviews (34)

motivation management

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (17)

business development

Read Reviews (1)

Read Reviews (3)

lifetime value management

Read Reviews (1)

Read Reviews (4)

segmentation and targeting

Read Reviews (0)

Read Reviews (2)

campaign monitoring

Read Reviews (0)

Read Reviews (7)

campaign analytics

Read Reviews (0)

Read Reviews (4)

campaign management

Read Reviews (0)

Read Reviews (25)

campaign monitoring

Read Reviews (0)

Read Reviews (7)

campaign analytics

Read Reviews (0)

Read Reviews (4)

products & pricelist management

Read Reviews (0)

Read Reviews (13)

relationship management

Read Reviews (0)

Read Reviews (2)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (2)

calendar management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Increase customer life time value

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • website

  • promotions

  • user generated content

  • blogs

  • mobile

  • Slack

  • chat

  • offline

  • point of sale

  • mobile app

  • social media

  • phone calls

  • coupons

  • on premises

  • See 12 more

  • e-mail

  • website

  • promotions

  • user generated content

  • blogs

  • mobile

  • Slack

  • chat

  • offline

  • point of sale

  • mobile app

  • social media

  • phone calls

  • coupons

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting