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Compare Salesforce Service Cloud vs Freshservice

Comparison Summary

This comparison report of Salesforce Service Cloud vs. Freshservice is based on a specific set of business needs and context. The comparison uses 26666 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Service Cloud and Freshservice

Salesforce Service Cloud, Freshservice, Zoho Desk, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.

Freshservice focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

"Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions? " - Arvind Krishna

"Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do " - Ben Greeno

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Service Cloud

Focus area

Salesforce Service Cloud is better than Freshservice for

Software Failure Risk

  • medium

logo Freshservice

Focus area

Freshservice is better than Salesforce Service Cloud for

Software Failure Risk

  • medium

About

Service Cloud: Customer Support & Call Centre Software

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Age

1999

2010

Financials

IPO

SERIES H

Business Need

Total Processes
(we found evidences for)

109

82

Total Goals
(we found evidences for)

18

13

Top Processes

Evidences indicate better relative satisfaction



customer case management


engagement management

engaging and following up



knowledge management

creating knowledge base


communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list


sales document management

contract management

proposal & quote management



customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media

scheduling post to social media

monitoring social media

managing social media account



campaign management

campaign monitoring

campaign analytics


training & onboarding


sales call management


relationship management


content management


generation of new leads


community building


lifetime value management





account management


loyalty management

customise loyalty program

identify target customers


touchpoint management



rating and review management


products & pricelist management


business development



revenue cycle management





competitive intelligence


follower management


lead qualification

lead qualification: technographic


opportunity management


channel management


sales review & feedback




performance management


social media marketing


conference call management



conversion management




pipeline management


segmentation and targeting




promotion management



billing and invoice management


advocacy management



discount management




license management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve stakeholder relations

  • Improve ROI

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Launch new products

  • Shorten ramp up time

  • Improve visibility

  • Enter new markets internationally or locally

  • Grow market share

  • Increase average basket value

  • Manage risk

  • See 15 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Launch new products

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • chat

  • user generated content

  • blogs

  • mobile

  • website

  • offline

  • mobile app

  • video

  • on premises

  • Facebook

  • Twitter

  • point of sale

  • events

  • trade shows

  • games

  • Slack

  • omnichannel

  • text SMS

  • causes and charity

  • support groups

  • promotions

  • See 21 more
  • e-mail

  • phone calls

  • social media

  • chat

  • user generated content

  • blogs

  • mobile

  • website

  • offline

  • mobile app

  • video

  • on premises

  • Facebook

  • Twitter

  • point of sale

  • events

  • trade shows

  • games

  • Slack

  • omnichannel

  • text SMS

  • causes and charity

  • support groups

  • promotions

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting