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Salesforce Field Service vs ServiceTrade: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Field Service vs. ServiceTrade is based on a specific set of business needs and context. The comparison uses 1897 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Field Service and ServiceTrade

Salesforce Field Service, ServiceTrade, Vonigo, BlueFolder, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Field Service covers Sales Document Management, Helpdesk Management with Phone Calls, Forecasting with Mobile, Engagement Management with Phone Calls, etc.

ServiceTrade focuses on Sales Document Management, Engagement Management, Rating And Review Management, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Field Service

Focus area

Software Failure Risk

  • medium

logo ServiceTrade

Focus area

Software Failure Risk

  • medium

About

Field Service Software and Onsite Job Management by Service Cloud

Mobile software for commercial service contractors

Age

1999

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

45

41

Total Goals
(we found evidences for)

8

9

Top Processes

Evidences indicate better relative satisfaction


sales document management

contract management

proposal & quote management


helpdesk management



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


workflow management


knowledge management


products & pricelist management


sales call management

meeting management


campaign management


competitive intelligence


distribution management


communication management


training & onboarding


social media management

social media analytics



generation of new leads



loyalty management



contact list management


rating and review management


relationship management


lifetime value management



revenue cycle management




content management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Grow market share

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • See 5 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • Improve visibility

  • Build brand awareness

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • video

  • website

  • mobile

  • offline

  • on premises

  • mobile app

  • chat

  • Slack

  • user generated content

  • blogs

  • social media

  • review sites

  • Amazon

  • See 12 more
  • e-mail

  • phone calls

  • video

  • website

  • mobile

  • offline

  • on premises

  • mobile app

  • chat

  • Slack

  • user generated content

  • blogs

  • social media

  • review sites

  • Amazon

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting