Salesforce Field Service Overview
Here’s the scoop on Salesforce Field Service! We've gathered over 568 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Field Service, Vonigo, BlueFolder, Service Fusion, ServiceMax, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Field Service is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Field Service fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Field Service supports business activities such as:
- Sales Document Management
- Helpdesk Management
- Forecasting
- Engagement Management
- Measuring Customer Satisfaction
Salesforce Field Service can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Increase Sales & Revenue, Grow Market Share, etc. It can help manage these activities if you use Phone Calls and Mobile for these needs. As a solution, Salesforce Field Service's capabilities include Personalization, and Recording.
Salesforce Field Service was founded in 1999. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Get a tailored quote today to understand exactly what your business would need to pay. ..." Salesforce Field Service Lightning Review 2018
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Salesforce Field Service solved their Field Service Management needs. Cuspera uses 568 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Salesforce Field Service.
Use Cases
Peers recommend Sales Document Management , Helpdesk Management , Forecasting , as the business use cases that they have been most satisfied while using Salesforce Field Service.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Document Management |
4.62/5 ★ |
"...Get a tailored quote today to understand exactly what your business would need to pay. ..." Salesforce Field Service Lightning Review 2018 |
| contract management |
3.97/5 ★ |
"...(NYSE: CRM), the global leader in CRM, today announced it has signed a definitive agreement to acquire ClickSoftware, a leader in field service management solutions...." Salesforce to Acquire ClickSoftware for $1.3b |
| proposal & quote management |
4.41/5 ★ |
"...Get a tailored quote today to understand exactly what your business would need to pay. ..." Salesforce Field Service Lightning Review 2018 |
| digital signature |
4.26/5 ★ |
"...Salesforce to acquire ClickSoftware Salesforce has signed an agreement to acquire ClickSoftware for $1.35 billion. ..." Twilio SendGrid launches Ads plus news about Salesforce, ZyloTech and IgnitionOne |
| Helpdesk Management with Phone Calls |
4.70/5 ★ |
"...And nobody does that better than Salesforce building deeper relationships by providing reliable performance, proactive support, and helpful new services...." Peer review by Consultant |
| Forecasting with Mobile |
4.71/5 ★ |
"...It offers features such as demand forecasting, shift planning and management, scheduling and dispatch and performance measurement...." Peer review by User |
| PEER EXPERIENCES | |
|---|---|
| Sales Document Management |
4.62/5 ★ |
"...Get a tailored quote today to understand exactly what your business would need to pay. ..." Salesforce Field Service Lightning Review 2018 |
|
| contract management |
4.62/5 ★ |
| proposal & quote management |
4.62/5 ★ |
| digital signature |
4.62/5 ★ |
| Helpdesk Management with Phone Calls |
4.70/5 ★ |
"...And nobody does that better than Salesforce building deeper relationships by providing reliable performance, proactive support, and helpful new services...." Peer review by Consultant |
|
| Forecasting with Mobile |
4.71/5 ★ |
"...It offers features such as demand forecasting, shift planning and management, scheduling and dispatch and performance measurement...." Peer review by User |
|
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 568 insights from peers and experts to help you assess how these Salesforce Field Service use cases fit your Field Service Management needs.
Frequently Asked Questions(FAQ)
for Salesforce Field Service
What is Salesforce Field Service?
What is Salesforce Field Service used for?
What are the top features of Salesforce Field Service?
Who uses Salesforce Field Service?
What are Salesforce Field Service alternatives?
Where is Salesforce Field Service located?
Popular Business Setting
for Salesforce Field Service
Top Industries
- Information Technology and Services
- Telecommunications
- Construction
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Peers used Salesforce Field Service to Enhance customer relationships and Acquire customers
Salesforce Field Service Alternatives
Peer and Expert Opinion on Features
for Salesforce Field Service
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| Recording | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (9) |
| Recording | Read Reviews (6) |
IT and Other Capabilities
for Salesforce Field Service
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (19) |
| Data Import | Read Reviews (66) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (19) |
| Data Import | Read Reviews (66) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (103) |
| Email Support | Read Reviews (14) |
| Phone Support | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (103) |
| Email Support | Read Reviews (14) |
| Phone Support | Read Reviews (19) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (69) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (69) |
Software Failure Risk Guidance
?for Salesforce Field Service
Overall Risk Meter
Top Failure Risks for Salesforce Field Service
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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