Salesforce Field Service Overview
Salesforce-field-service software enhances front-line productivity and lowers operating costs. Service experiences are transformed through efficient management tools.
Use Cases
Customers recommend Sales Document Management, Helpdesk Management, Forecasting, as the business use cases that they have been most satisfied with while using Salesforce Field Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Field Service.
Salesforce Field Service Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Field Service works with different mediums / channels such as Phone Calls. and Mobile.
Salesforce Field Service's features include Personalization, and Recording. and Salesforce Field Service support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Salesforce Field Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"...But it has improved with contract management...." Peer review by User
Salesforce Field Service, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Field Service
Top Industries
- Information Technology and Services
- Telecommunications
- Construction
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Salesforce Field Service is popular in Information Technology And Services, Telecommunications, and Construction and is widely used by Large Enterprise, Mid Market, and Enterprise.
Comprehensive Insights on Salesforce Field Service Use Cases
How can Salesforce Field Service enhance your Sales Document Management process?
Why is Salesforce Field Service the best choice for Helpdesk Management?
How can Salesforce Field Service optimize your Forecasting Workflow?
How does Salesforce Field Service facilitate Engagement Management?
How can Salesforce Field Service enhance your Measuring Customer Satisfaction process?
26+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Field Service solved their Field Service Management needs. Cuspera uses 568 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Case Studies
CASE STUDY Godrej & Boyce
CASE STUDY REVA University
CASE STUDY Jaipur Rugs
CASE STUDY VFS Global
CASE STUDY Pidilite
CASE STUDY Kotak Mahindra Bank
Frequently Asked Questions(FAQ)
for Salesforce Field Service
What is Salesforce Field Service?
Salesforce Field Service is a Field service management tool that helps employees to get their field jobs done safer, faster and more efficiently. It also provides job information, delivers updates, and quickly collaborates on the go, even while offline.
It helps to safely complete jobs on the first in-person or virtual visit, get jobs done faster with step-by-step guided flows, automatically schedule the right person for the right jobs, and access data online and offline with the field service app. It helps with stronger customer engagement giving the customers all the info they need in real time, like when their mobile worker will be there, who to expect, and how long the appointment might take.
Some of its features are increasing in productivity, on and offline, using a flexible field service solution, create work orders from any case, fast, optimize schedules and intelligently assign jobs, equip the team with AI-powered scheduling, resource optimization, guided safety protocols, van inventory, knowledge articles, and more.
What is Salesforce Field Service used for?
What are the top features of Salesforce Field Service?
Who uses Salesforce Field Service?
What are Salesforce Field Service alternatives?
Where is Salesforce Field Service located?
Peers used Salesforce Field Service for sales document management and helpdesk management
Salesforce Field Service Competitors
Salesforce Field Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (69) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (69) |
Salesforce Field Service Integrations
Salesforce Field Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Field Service
Software Failure Risk Guidance
?for Salesforce Field Service
Overall Risk Meter
Top Failure Risks for Salesforce Field Service
Salesforce, Inc. News
ShareVault Helps Power the Sale of Informatica to Salesforce - Yahoo Finance
Salesforce has acquired Informatica in an $8 billion deal, one of the largest in the enterprise software and AI sector this year. ShareVault's virtual data room platform facilitated secure document management and due diligence throughout the transaction, supporting cross-functional teams and complex workflows.
Sennu AI automates salesforce testing in minutes - The American Bazaar
Sennu AI, a Y Combinator-backed startup, has launched an AI-powered QA automation platform designed for Salesforce environments. The tool enables Salesforce teams to automate end-to-end testing, write tests in plain English, and integrate with platforms like Jira. Sennu AI claims setup takes less than five minutes and supports running hundreds of tests simultaneously, streamlining quality assurance for Salesforce implementations.
Zs Expands Partnership with Salesforce to Help Companies Scale Ai Agents with Agentforce - MarketScreener
ZS has expanded its partnership with Salesforce to help enterprises deploy and scale AI agents using Salesforce's Agentforce platform. This collaboration combines ZS's AI and industry expertise with Salesforce's Agentforce, enabling organizations to automate complex workflows and enhance customer engagement through advanced generative AI solutions. The partnership targets industries such as life sciences, healthcare, and financial services, accelerating AI adoption and operational efficiency.[^1]
Salesforce Launches Agentforce 3 with MCP to Tackle AI Agent Scalability in Enterprises
Salesforce launched Agentforce 3, an advanced AI agent platform designed for enterprise scalability. The release introduces the Agentforce Command Centre, providing real-time observability and control over AI agent workflows. Early adopters like Grupo Globo and Engine report significant business gains, including a 22% boost in subscriber retention and a 15% reduction in case handling time. Over 8,000 organizations have adopted Agentforce since October 2024.
Salesforce, Inc. Profile
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