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Compare Salesforce Commerce Cloud vs Optimizely Customized Commerce

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Commerce Cloud low Failure Risk for Optimizely Customized Commerce medium
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Comparison Summary

For Salesforce Commerce Cloud vs Optimizely Customized Commerce comparison, Our AI algorithm looked at 2067 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Salesforce Commerce Cloud and Optimizely Customized Commerce to solve their respective business needs.

Pros and cons of Salesforce Commerce Cloud and Optimizely Customized Commerce

Salesforce Commerce Cloud is more suited to businesses that require Engagement Management with Offline and Merchandising with Promotions where as Optimizely Customized Commerce is focused towards Engagement Management and Content Management .

logo Salesforce Commerce Cloud

Focus area

Software Failure Risk

  • low

logo Optimizely Customized Commerce

Focus area

Optimizely Customized Commerce is better than Salesforce Commerce Cloud for

Software Failure Risk

  • medium

About

Commerce Cloud: Customer Experience & Retail ... - Salesforce.com

The most complete commerce suite for growing companies?

Age

1999

Financials

IPO

SERIES D

Business Need

Total Processes
(we found evidences for)

77

53

Total Goals
(we found evidences for)

13

12

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (25)

Read Reviews (45)

engaging and following up

Read Reviews (12)

Read Reviews (26)

social media management

Read Reviews (22)

Read Reviews (3)

social media analytics

Read Reviews (22)

Read Reviews (3)

merchandising

Read Reviews (22)

Read Reviews (4)

content management

Read Reviews (19)

Read Reviews (38)

content publishing

Read Reviews (6)

Read Reviews (2)

content sharing

Read Reviews (2)

Read Reviews (0)

order management

Read Reviews (15)

Read Reviews (6)

sales document management

Read Reviews (14)

Read Reviews (9)

contract management

Read Reviews (5)

Read Reviews (0)

proposal & quote management

Read Reviews (3)

Read Reviews (8)

document sharing

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (13)

Read Reviews (0)

helpdesk management

Read Reviews (9)

Read Reviews (3)

communication management

Read Reviews (9)

Read Reviews (3)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (0)

sending & publishing communications

Read Reviews (3)

Read Reviews (3)

sales call management

Read Reviews (8)

Read Reviews (0)

training & onboarding

Read Reviews (8)

Read Reviews (9)

contact list management

Read Reviews (8)

Read Reviews (0)

campaign management

Read Reviews (7)

Read Reviews (1)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

products & pricelist management

Read Reviews (5)

Read Reviews (26)

promotion management

Read Reviews (4)

Read Reviews (1)

generation of new leads

Read Reviews (4)

Read Reviews (2)

relationship management

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (3)

Read Reviews (0)

pipeline management

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (0)

category management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (1)

opportunity management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (3)

database marketing

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (2)

rating and review management

Read Reviews (1)

Read Reviews (5)

international marketing

Read Reviews (1)

Read Reviews (3)

customer feedback management

Read Reviews (0)

Read Reviews (5)

distribution management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 10 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Build brand awareness

  • Improve stakeholder relations

  • Launch new products

  • Increase average basket value

  • Establish thought leadership

  • See 9 more

Top Channels

Channels Used

  • website

  • promotions

  • channel partners

  • e-mail

  • mobile

  • phone calls

  • omnichannel

  • mobile app

  • social media

  • support groups

  • print media

  • magazine

  • user generated content

  • blogs

  • chat

  • video

  • newsletter

  • offline

  • point of sale

  • See 16 more

  • website

  • promotions

  • channel partners

  • e-mail

  • mobile

  • phone calls

  • omnichannel

  • mobile app

  • social media

  • support groups

  • print media

  • magazine

  • user generated content

  • blogs

  • chat

  • video

  • newsletter

  • offline

  • point of sale

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

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Integration Risk

low

{{{rsh_C_1}}}

medium

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Migration Risk

low

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting