Retently vs. PeopleMetrics: Comparing Best Customer Experience Management Solutions 2026

Overview: Retently and PeopleMetrics as Customer Experience Management Category solutions.

Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.

PeopleMetrics: PeopleMetrics aids clients in enhancing patient, customer, and employee experiences through enterprise software and expert services. Full implementation and PX, CX, EX expertise are provided.

This comparison of Retently vs. PeopleMetrics draws on 1219 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Retently supports Automated customer feedback collection, Customer feedback collection and analysis, Customer feedback collection across channels, Owner and resident feedback collection, etc.

PeopleMetrics supports Customer experience measurement, Voice of the Customer program development, Customer feedback analysis for digital banking, Customer awareness tracking for new product, etc.

Evidence shows that both products are used for Customer experience management, Survey analytics.

Retently also covers Feedback analytics, Customer experience, Customer feedback analysis, Voice of the customer.

PeopleMetrics also covers Customer engagement, Customer feedback management, Customer experience measurement, Student recruitment, etc.

Top use cases: Retently vs PeopleMetrics

Use cases tied to Retently and PeopleMetrics from verified data sources. Click any use case for supporting evidences.

Retently	PeopleMetrics

Top Capabilities: Retently vs PeopleMetrics

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Retently

Shared

PeopleMetrics

Shared by both · Topics

Retently only

PeopleMetrics only

Deployed Industries: Retently vs PeopleMetrics

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Retently

Shared

PeopleMetrics

Shared by both · Industries

Retently only

PeopleMetrics only

Deployed Market Segments: Retently vs PeopleMetrics

Share of peer evidence by company size for Retently and PeopleMetrics. Each product segments add up to 100%. Click any segment for supporting evidence.

Retently 100%

PeopleMetrics 100%

Retently and PeopleMetrics: Best activities based on customer satisfaction

Retently in Action: Unique Activities

How can Retently optimize your Customer Feedback Management Workflow?

Retently is a customer satisfaction software that helps businesses measure customer satisfaction through Net Promoter Score (NPS) surveys. The platform allows businesses to collect feedback, visualize results, and convert dissatisfied customers into loyal promoters. Retently focuses on NPS surveys and may lack features found in other survey platforms.

"...The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me. . ...." Peer review by Mark D., Marketing and Community Coordinator, Food & Beverages

How does Retently address your Engagement Management Challenges?

Retently helps companies gather customer feedback and measure customer satisfaction. The platform allows businesses to personalize interactions and automate follow-up actions. Retently provides insights into customer engagement patterns, enabling companies to improve their marketing efforts and enhance customer relationships.

"...Automatically follow-up or send reminder surveys to the ones who did not provide feedback. ..." Customer satisfaction surveys for HubSpot

How does Retently facilitate Communication Management?

Retently facilitates communication management by connecting with various platforms. It allows users to send surveys through email or messaging apps and automatically trigger messages based on customer actions and feedback. Retently can also integrate with customer support platforms, automating survey delivery based on ticket events.

"...Add a Retently webhook link in Freshdesk and send email surveys when a support ticket is created, updated, or closed...." Freshdesk

How does Retently facilitate Workflow Management?

Retently enables companies to build automated workflows to collect customer feedback. These workflows can be customized and triggered by events within other applications. Retently connects with popular business platforms, allowing users to manage and analyze customer feedback within their existing workflows.

"...Create automated scenarios and workflows...." Connect your Apps & Retently Using Native Integrations and API

PeopleMetrics in Action: Unique Activities

What benefits does PeopleMetrics offer for Competitive Intelligence?

PeopleMetrics offers access to industry benchmarks. These benchmarks are based on survey questions approved by legal teams in the pharmaceutical industry. The company provides a software platform for viewing and creating dashboards of real-time survey feedback.