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Compare Re:amaze vs Kustomer

Comparison Summary

For Re:amaze vs Kustomer comparison, Our AI algorithm looked at 4283 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Re:amaze and Kustomer to solve their respective business needs.

Pros and cons of Re:amaze and Kustomer

Re:amaze is more suited to businesses that require Customer Feedback Management with Social Media and Engagement Management with Chat where as Kustomer is focused towards Engagement Management with Chat and Contact List Management with Chat .

Both Re:amaze and Kustomer are Help Desk software, peers recommend Re:amaze for helpdesk management and knowledge management where as Kustomer is more known for contacts history .

logo Re:amaze

Focus area

Re:amaze is better than Kustomer for

Software Failure Risk

  • low

logo Kustomer

Focus area

Kustomer is better than Re:amaze for

Software Failure Risk

  • low

About

Re:amaze - Customer service, live chat, and helpdesk ...

Kustomer: Customer Service Software Reimagined

Financials

SEED

SERIES D

Business Need

Total Processes
(we found evidences for)

46

59

Total Goals
(we found evidences for)

6

14

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction


engagement management

engaging and following up


workflow management


helpdesk management



communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list


knowledge management


social media management

monitoring social media

managing social media account

social media analytics


sales call management


training & onboarding



conversion management


lifetime value management


touchpoint management


channel management


loyalty management

identify target customers


sales review & feedback


content management




relationship management


products & pricelist management


lead qualification


competitive intelligence






Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Improve digital and social presence

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Increase sales & revenue

  • Increase customer life time value

  • Establish thought leadership

  • Improve brand engagement

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve efficiency

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more
  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting