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Compare Re:amaze vs Gorgias

Failure Risk Guidance Security Report ?

Failure Risk for Re:amaze low Failure Risk for Gorgias low
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Comparison Summary

For Re:amaze vs Gorgias comparison, Our AI algorithm looked at 2536 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Re:amaze and Gorgias to solve their respective business needs.

Pros and cons of Re:amaze and Gorgias

Re:amaze is more suited to businesses that require Customer Feedback Management with Social Media and Engagement Management with Chat where as Gorgias is focused towards Helpdesk Management and Rating And Review Management with User Generated Content .

Both Re:amaze and Gorgias are Help Desk software, peers recommend Re:amaze for collaboration and measuring customer satisfaction where as Gorgias is more known for rating and review management .

logo Re:amaze

Focus area

Re:amaze is better than Gorgias for

Software Failure Risk

  • low

logo Gorgias

Focus area

Gorgias is better than Re:amaze for

Software Failure Risk

  • low

About

Re:amaze - Customer service, live chat, and helpdesk ...

Gorgias is an all-in-one helpdesk for Shopify merchants..

Financials

SEED

SEED

Business Need

Total Processes
(we found evidences for)

46

43

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (154)

Read Reviews (12)

measuring customer satisfaction

Read Reviews (77)

Read Reviews (4)

engagement management

Read Reviews (125)

Read Reviews (18)

engaging and following up

Read Reviews (75)

Read Reviews (9)

workflow management

Read Reviews (70)

Read Reviews (0)

helpdesk management

Read Reviews (60)

Read Reviews (117)

collaboration

Read Reviews (41)

Read Reviews (0)

communication management

Read Reviews (29)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (13)

Read Reviews (0)

sending & publishing communications

Read Reviews (11)

Read Reviews (6)

contact list management

Read Reviews (24)

Read Reviews (6)

creating contact list

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (24)

Read Reviews (7)

social media management

Read Reviews (15)

Read Reviews (16)

monitoring social media

Read Reviews (5)

Read Reviews (0)

managing social media account

Read Reviews (3)

Read Reviews (12)

social media analytics

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (11)

Read Reviews (0)

training & onboarding

Read Reviews (10)

Read Reviews (4)

conversion management

Read Reviews (6)

Read Reviews (10)

lifetime value management

Read Reviews (4)

Read Reviews (2)

touchpoint management

Read Reviews (3)

Read Reviews (3)

channel management

Read Reviews (3)

Read Reviews (3)

loyalty management

Read Reviews (3)

Read Reviews (19)

identify target customers

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (1)

Read Reviews (2)

generation of new leads

Read Reviews (1)

Read Reviews (4)

rating and review management

Read Reviews (1)

Read Reviews (26)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Improve digital and social presence

  • See 3 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Build brand awareness

  • Increase customer life time value

  • Scale best practices

  • See 6 more

Top Channels

Channels Used

  • social media

  • e-mail

  • chat

  • phone calls

  • user generated content

  • Facebook

  • blogs

  • offline

  • point of sale

  • website

  • Instagram

  • See 8 more

  • social media

  • e-mail

  • chat

  • phone calls

  • user generated content

  • Facebook

  • blogs

  • offline

  • point of sale

  • website

  • Instagram

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting