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Compare Qualtrics Customer Experience vs Qualtrics CoreXM

Comparison Summary

This comparison report of Qualtrics Customer Experience vs. Qualtrics CoreXM is based on a specific set of business needs and context. The comparison uses 10023 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics Customer Experience and Qualtrics CoreXM

Qualtrics Customer Experience, Qualtrics CoreXM, Thematic, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics Customer Experience was founded in 2002. It covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

Qualtrics CoreXM was established in 2002. Qualtrics CoreXM focuses on Collecting Feedback, Engaging Conversational Surveys with E-Mail, Market Research, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics Customer Experience

Focus area

Software Failure Risk

  • medium

logo Qualtrics CoreXM

Focus area

Qualtrics CoreXM is better than Qualtrics Customer Experience for

Software Failure Risk

  • low

About

Customer Experience Management to understand the customers’ experiences and take the right actions

Experience Management Software to gather experience insights and take action

Age

2002

2002

Financials

SERIES C

SERIES C

Business Need

Total Processes
(we found evidences for)

57

65

Total Goals
(we found evidences for)

13

18

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up




social media management

social media analytics

engaging on social media

scheduling post to social media


customise loyalty program

identify target customers


training & onboarding


products & pricelist management



campaign management

campaign analytics


communication management

sending & publishing communications


lifetime value management



sales review & feedback


contact list management


rating and review management


sales document management

contract management

proposal & quote management





customer case management



competitive intelligence


workflow management


content management


reputation management



touchpoint management



lead qualification

lead qualification: technographic



courses & assessment


knowledge management


generation of new leads


segmentation and targeting


distribution management


conference call management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve brand engagement

  • Increase sales & revenue

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Manage risk

  • Improve consistency

  • Improve efficiency

  • See 15 more

Top Channels

Channels Used

  • e-mail

  • website

  • phone calls

  • offline

  • chat

  • social media

  • video

  • promotions

  • events

  • trade shows

  • on premises

  • newsletter

  • point of sale

  • display advertisement

  • Facebook page

  • Facebook

  • text SMS

  • Instagram

  • Twitter

  • Slack

  • See 17 more
  • e-mail

  • website

  • phone calls

  • offline

  • chat

  • social media

  • video

  • promotions

  • events

  • trade shows

  • on premises

  • newsletter

  • point of sale

  • display advertisement

  • Facebook page

  • Facebook

  • text SMS

  • Instagram

  • Twitter

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting