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Compare ProProfs Help Desk vs HaloITSM

Failure Risk Guidance Security Report ?

Failure Risk for ProProfs Help Desk low Failure Risk for HaloITSM medium
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Comparison Summary

For ProProfs Help Desk vs HaloITSM comparison, Our AI algorithm looked at 1105 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ProProfs Help Desk and HaloITSM to solve their respective business needs.

Pros and cons of ProProfs Help Desk and HaloITSM

ProProfs Help Desk is more suited to businesses that require Helpdesk Management and Knowledge Management with Chat where as HaloITSM is focused towards Helpdesk Management and Workflow Management .

logo ProProfs Help Desk

Focus area

Software Failure Risk

  • low

logo HaloITSM

Focus area

Software Failure Risk

  • medium

About

#1 Help Desk Ticketing System - proprofs.com

Intuitive ITSM Software to deliver ITIL-aligned service

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

24

Total Goals
(we found evidences for)

6

4

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (210)

Read Reviews (85)

knowledge management

Read Reviews (33)

Read Reviews (7)

sharing knowledge

Read Reviews (1)

Read Reviews (2)

collaboration

Read Reviews (29)

Read Reviews (9)

customer feedback management

Read Reviews (25)

Read Reviews (8)

measuring net promoter score

Read Reviews (7)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (7)

workflow management

Read Reviews (11)

Read Reviews (13)

social media management

Read Reviews (7)

Read Reviews (3)

social media analytics

Read Reviews (7)

Read Reviews (3)

rating and review management

Read Reviews (6)

Read Reviews (0)

communication management

Read Reviews (4)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (4)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (2)

contract management

Read Reviews (2)

Read Reviews (2)

lifetime value management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (1)

Read Reviews (6)

contact list management

Read Reviews (1)

Read Reviews (2)

engagement management

Read Reviews (1)

Read Reviews (8)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve visibility

  • Scale best practices

  • Build brand awareness

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • mobile

  • phone calls

  • mass media

  • television

  • See 4 more

  • e-mail

  • user generated content

  • blogs

  • mobile

  • phone calls

  • mass media

  • television

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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high

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting