OKTA: Okta's Workforce and Customer Identity Clouds enable secure access, authentication, and automation. Identity is placed at the heart of business security and growth.
xMatters: xMatters offers incident management software with customizable alerts and automated workflows. Incident resolution is elevated for maximum efficiency.
Introducing OKTA and xMatters
OKTA belong to a category of solutions that help Digital Signature, whereas xMatters belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OKTA covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management, Training & Onboarding, etc.
xMatters focuses on Engagement Management, Communication Management, Helpdesk Management with Phone Calls, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
OKTA and xMatters: Best activities based on customer satisfaction
OKTA in Action: Unique Activities
How efficiently Does OKTA manage your Workflow Management?
"...Very good, has streamlined our login and user administration and have built a strong workflow for when employees leave...." Peer review by Nicholas S., Data Science Architect, Marketing and Advertising
Why is OKTA the best choice for Helpdesk Management?
"...We have everything from HR , IT helpdesk, accounting , CRM, LMS, salesforce ......" Peer review by Garima G., Data Analyst, Automotive
How can OKTA enhance your Training & Onboarding process?
"...streamlinging our onboarding and offboarding access workflows...." Peer review by Administrator
xMatters in Action: Unique Activities
What solutions does xMatters provide for Engagement Management?
"...me engage users I need to aware them of issues in a quick manner...." Peer review by Chris Opaska, Information Technology and Services
Why is xMatters the best choice for Communication Management?
"...For those that send messages infrequently, there is little to remember about how to send messages...." Peer review by Jim D, AVP Compliance & Risk Management
What solutions does xMatters provide for Conference Call Management?
"...text message,phone call, email it will alert you and i love the conference call option!..." Peer review by luann d, Product Manager
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Scale best practices
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Grow market share
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Enhance customer relationships
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Launch new products
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Enter new markets internationally or locally
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Improve ROI
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Increase sales & revenue
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Improve stakeholder relations
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Establish thought leadership
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Improve internal communications
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Increase customer life time value
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Improve brand engagement
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Improve efficiency
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Improve visibility
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Manage risk
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Build brand awareness
- See 14 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Manage risk
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Improve visibility
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Launch new products
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Improve digital and social presence
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Improve efficiency
- See 6 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| OKTA | xMatters | |
|---|---|---|
| Peer score | 4.6 | 4.5 |
| Peer insights | 6693 | 2249 |
| Top industries |
Computer Software 26.0%
Information Technology And Services 12.0%
Internet 9.0%
|
Information Technology And Services 32.0%
Financial Services 10.0%
Retail 9.0%
|
| SMB and Mid-Market | 45.0% | 6.0% |
| Enterprise | 55.0% | 94.0% |
Integrations
Ecosystem partners each product commonly connects with.
OKTA
News
Latest OKTA news
Okta Names Helen Riley to Board of Directors
Okta appointed Helen Riley to its board of directors, effective immediately. Riley brings extensive financial and operational expertise from her roles at Alphabet's X and Google. Emilie Choi has stepped down from the board.
Latest xMatters news
Everbridge xMatters Expands Collaboration with ServiceNow ...
Everbridge xMatters and ServiceNow have expanded their collaboration to enhance incident response automation and workflow orchestration. This integration combines ServiceNow's AI Platform with xMatters' capabilities, aiming to improve operational resilience and reduce response times during major incidents. The partnership focuses on AI-driven digital operations to streamline coordination across systems.