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Compare Odoo CRM vs SAP Customer Experience

Comparison Summary

For Odoo CRM vs SAP Customer Experience comparison, Our AI algorithm looked at 7132 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Odoo CRM and SAP Customer Experience to solve their respective business needs.

Pros and cons of Odoo CRM and SAP Customer Experience

Odoo CRM is more suited to businesses that require Sales Document Management and Helpdesk Management with Phone Calls where as SAP Customer Experience is focused towards Engagement Management and Sales Document Management .

logo Odoo CRM

Focus area

Software Failure Risk

  • medium

logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Odoo CRM for

Software Failure Risk

  • medium

About

Odoo CRM | Track leads, close opportunities and get accurate forecasts.

Software to understand customers and engage them while growing revenue

Age

2005

1972

Financials

SERIES B

IPO

Business Need

Total Processes
(we found evidences for)

97

101

Total Goals
(we found evidences for)

13

16

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management


helpdesk management


workflow management


training & onboarding


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


account management




products & pricelist management


contact list management


billing and invoice management



customer feedback management

measuring customer satisfaction


knowledge management


sales call management


campaign management


relationship management


social media management

social media analytics



community building



competitive intelligence


content management


promotion management


advocacy management


business development


calendar management


generation of new leads


loyalty management

identify target customers

customise loyalty program


conversion management



opportunity management




lead qualification


segmentation and targeting


rating and review management




performance management


payment management



pipeline management


distribution management




lifetime value management





trade show marketing




revenue cycle management





personalized marketing


touchpoint management


channel management


subscription management


customer case management


social media marketing


courses & assessment


relationship marketing


follower management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve internal communications

  • Increase average basket value

  • Launch new products

  • Improve brand engagement

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more

Top Channels

Channels Used

  • phone calls

  • channel partners

  • promotions

  • social media

  • offline

  • omnichannel

  • mobile

  • e-mail

  • point of sale

  • on premises

  • chat

  • website

  • user generated content

  • blogs

  • mobile app

  • trade shows

  • text SMS

  • support groups

  • events

  • Whatsapp

  • Facebook

  • Slack

  • Twitter

  • video

  • See 21 more
  • phone calls

  • channel partners

  • promotions

  • social media

  • offline

  • omnichannel

  • mobile

  • e-mail

  • point of sale

  • on premises

  • chat

  • website

  • user generated content

  • blogs

  • mobile app

  • trade shows

  • text SMS

  • support groups

  • events

  • Whatsapp

  • Facebook

  • Slack

  • Twitter

  • video

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting