SAP Customer Experience Overview
This is a summary of the comprehensive capabilities and benefits of SAP Customer Experience based on over 4260 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SAP Customer Experience, BUSINESSNEXT, Siebel CRM, Sugar CRM, workbooks.com, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SAP Customer Experience is right for your needs? Our Cuspera AI engine can evaluate how SAP Customer Experience fits your specific business needs, industry, and context. Get your personalized assessment report today.
SAP Customer Experience supports business activities such as:
- Engagement Management
- Sales Document Management
- Helpdesk Management
- Relationship Management
- Contact List Management
SAP Customer Experience can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use Phone Calls and Channel Partners for these needs. As a solution, SAP Customer Experience's capabilities include Personalization, Ticketing, Recording, etc.
SAP Customer Experience was founded in 1972. Computer Software Vertical is its biggest customer base.
Reviews
"Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. " - Lisa Hamma
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SAP Customer Experience solved their CRM needs. Cuspera uses 4260 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using SAP Customer Experience.
Use Cases
Peers recommend Engagement Management , Sales Document Management , Helpdesk Management , as the business use cases that they have been most satisfied while using SAP Customer Experience.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.97/5 ★ |
"...Eases the burden of complaints followups and customer database without hassle...." Peer review from Retail |
| engaging and following up |
4.94/5 ★ |
"...Interacting with internal stakeholders for customer engagement Manage financial budgeting and reporting for the SAP Brand, Purpose and Experience team Able to oversee the events in the space ..." Intern Reporting and Budgeting [Hudson Yards, NY] |
| Sales Document Management |
4.69/5 ★ |
"...Quotation...." Peer review by Fabrice C |
| proposal & quote management |
4.62/5 ★ |
"...SAP CRM helps us to provide our partners and customers with quotes and contracts for our products and services...." Peer review by Verified User, Account Manager in Sales, Computer & Network Security |
| contract management |
4.72/5 ★ |
"...It helps with the orders created in reference to contracts returns or credits...." Peer review from Food & Beverages |
| digital signature |
4.04/5 ★ |
"...We use it to process client information (such as which legal services they tend to request) and to manage the attorney-client contracts signed...." Peer review from Legal Services |
| document sharing |
3.88/5 ★ |
"...Pipeline visibility, better customer life time documentation, shared calendar...." Peer review by Hossam A, Account Manager - SAP services, Information Technology and Services |
| Helpdesk Management with Phone Calls |
4.80/5 ★ |
"...The Interaction Center is particularly powerful in providing a 360 degree view of the customer with a few clicks to call center agents with which customer service, customer retention and productivity increases...." Peer review by Verified User, Team Lead in Information Technology, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.97/5 ★ |
"...Eases the burden of complaints followups and customer database without hassle...." Peer review from Retail |
|
| engaging and following up |
4.97/5 ★ |
| Sales Document Management |
4.69/5 ★ |
"...Quotation...." Peer review by Fabrice C |
|
| proposal & quote management |
4.69/5 ★ |
| contract management |
4.69/5 ★ |
| digital signature |
4.69/5 ★ |
| document sharing |
4.69/5 ★ |
| Helpdesk Management with Phone Calls |
4.80/5 ★ |
"...The Interaction Center is particularly powerful in providing a 360 degree view of the customer with a few clicks to call center agents with which customer service, customer retention and productivity increases...." Peer review by Verified User, Team Lead in Information Technology, Information Technology and Services |
|
73+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4260 insights from peers and experts to help you assess how these SAP Customer Experience use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. Testimonial By Lisa Hamma |
|
Our sales and services are core to our business. Allowing clients to manage those subscriptions and licenses online means faster time to value for them and greater scalability for us.SAP Customer Experience solutions make it all possible. Testimonial By Sharif Aly |
|
|
Our customers depend on us to help them celebrate their employees, and we depend on SAP Customer Experience to provide customers with a digital experience that their employees can use to select customized rewards. Testimonial By Sarah Williams |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lisa Hamma Project Manager Rolls Royce Power Systems AG |
Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. Testimonial By Lisa Hamma |
|
Sharif Aly Director, Global Transformation Insight Enterprises Inc |
Our sales and services are core to our business. Allowing clients to manage those subscriptions and licenses online means faster time to value for them and greater scalability for us.SAP Customer Experience solutions make it all possible. Testimonial By Sharif Aly |
|
Sarah Williams Director of Product Management O.C. Tanner |
Our customers depend on us to help them celebrate their employees, and we depend on SAP Customer Experience to provide customers with a digital experience that their employees can use to select customized rewards. Testimonial By Sarah Williams |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study Rolls Royce Power Systems AGRead More |
|
Case Study Realcan Pharmaceutical Group Co. LtdRead More |
|
Case Study Valora GroupRead More |
Video
New Intelligent Customer Experience Solutions From SAP: Connect- Engage- Grow.
Frequently Asked Questions(FAQ)
for SAP Customer Experience
What is SAP Customer Experience?
What is SAP Customer Experience used for?
What are the top features of SAP Customer Experience?
Who uses SAP Customer Experience?
What are SAP Customer Experience alternatives?
Where is SAP Customer Experience located?
Popular Business Setting
for SAP Customer Experience
Top Industries
- Computer Software
- Information Technology and Services
- Consumer Goods
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used SAP Customer Experience to Enhance customer relationships and Acquire customers
SAP Customer Experience Alternatives
Peer and Expert Opinion on Features
for SAP Customer Experience
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (58) |
| Ticketing | Read Reviews (44) |
| Recording | Read Reviews (31) |
| Dashboard | Read Reviews (28) |
| Micro customer segmenting | Read Reviews (25) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (58) |
| Ticketing | Read Reviews (44) |
| Recording | Read Reviews (31) |
| Dashboard | Read Reviews (28) |
| Micro customer segmenting | Read Reviews (25) |
IT and Other Capabilities
for SAP Customer Experience
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (154) |
| Data Import | Read Reviews (418) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (154) |
| Data Import | Read Reviews (418) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (63) |
| Phone Support | Read Reviews (70) |
| Chat Support | Read Reviews (72) |
| 24/7 Support | Read Reviews (670) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (63) |
| Phone Support | Read Reviews (70) |
| Chat Support | Read Reviews (72) |
| 24/7 Support | Read Reviews (670) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (199) |
| Custom Reports | Read Reviews (436) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (199) |
| Custom Reports | Read Reviews (436) |
Software Failure Risk Guidance
?for SAP Customer Experience
Overall Risk Meter
Top Failure Risks for SAP Customer Experience
Vendor Profile Details
HQ Location
3999 West Chester Pike, Newtown Square, PA 19073, USA
Employees
10001+
Social
Financials
IPO
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