Comparison Summary
This comparison report of Medallia Experience Cloud vs. Forsta (formerly Confirmit) is based on a specific set of business needs and context. The comparison uses 4144 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and Forsta (formerly Confirmit)
Medallia Experience Cloud, Forsta (formerly Confirmit), InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
Forsta (formerly Confirmit) focuses on Market Research, Collecting Feedback with Promotions, Engaging Conversational Surveys with Mobile, Campaign Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than Forsta (formerly Confirmit) for
Software Failure Risk
Forsta (formerly Confirmit)
Focus area
Forsta (formerly Confirmit) is better than Medallia Experience Cloud for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Leading insight tools to boost your business
Age
2001
Financials
SERIES F
PRIVATE
Business Need
Total Processes
(we found evidences for)
50
52
Total Goals
(we found evidences for)
13
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Launch new products
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Enter new markets internationally or locally
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve brand engagement
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Improve ROI
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Improve stakeholder relations
- See 10 more
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve efficiency
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Manage risk
-
Improve visibility
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Improve stakeholder relations
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Increase customer life time value
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Launch new products
- See 10 more
Top Channels
Channels Used
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phone calls
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mobile
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promotions
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social media
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video
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e-mail
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website
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offline
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point of sale
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mobile app
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review sites
- See 8 more
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phone calls
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mobile
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promotions
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social media
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video
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e-mail
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website
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offline
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point of sale
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mobile app
-
review sites
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High