Overview: Medallia Agent Connect and Zonka Feedback as Customer Feedback Management Category solutions.

Medallia Agent Connect and Zonka Feedback both excel as Customer Feedback Management solutions, tailored for specific user needs. While Medallia Agent Connect offers strong capabilities for larger enterprises with a focus on coaching and performance management, Zonka Feedback provides comprehensive feedback collection suited to various industries, particularly healthcare and financial services. The choice between them hinges on priority factors like operational scale and the desired focus on customer satisfaction or social presence enhancement.

Medallia Agent Connect: Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.

Zonka Feedback: Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.

Medallia Agent Connect and Zonka Feedback: Best Use cases based on the customer satisfaction data

Medallia Agent Connect

4.7

Zonka Feedback

4.6

Key Capabilities Supported

Medallia Agent Connect is oriented towards engaging conversational surveys, coaching, and performance management. It caters to businesses with a need for comprehensive feedback and engagement strategies. read more →

Zonka Feedback emphasizes feedback collection and includes measuring net promoter scores and social media analytics. This aligns with businesses focused on broad data collection and communication management. read more →

Business Goals

Medallia Agent Connect aids in improving customer satisfaction and operational efficiency. It can enhance brand awareness and ROI, appealing to those aiming for a refined customer experience. read more →

Zonka Feedback predominantly targets enhancing customer satisfaction and digital presence. It attracts users focused on increasing customer engagement through digital channels. read more →

Core Features

Medallia Agent Connect's standout features include seamless integration and custom reports. It appeals to users looking for robust analytics and onboarding support. read more →

Zonka Feedback offers powerful analytics and custom report capabilities. These features serve users with high needs for detailed data analysis and reporting. read more →

Vendor Support

Medallia Agent Connect provides extensive support with 24/7 availability, covering multiple channels like phone and chat, preferred by larger enterprises. read more →

Zonka Feedback offers 24/7 support with limited channel options. It suits businesses comfortable with streamlined support operations. read more →

Segments and Industries

Medallia Agent Connect mainly serves mid-market to large enterprises in retail and consumer services. It fits established companies with a diverse clientele. read more →

Zonka Feedback attracts a smaller yet diverse range, fitting industries like healthcare and financial services. It's ideal for businesses focused on patient or client feedback. read more →

Operational Alignment

Medallia Agent Connect integrates well with complex, large-scale operations. It optimizes workflows for businesses requiring detailed performance tracking. read more →

Zonka Feedback integrates into operational setups focusing on customer interactions through social and digital channels. It's well-suited for businesses managing multi-channel feedback easily. read more →