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Compare Liveperson LiveEngage vs Tawk.to

Comparison Summary

For Liveperson LiveEngage vs Tawk.to comparison, Our AI algorithm looked at 2372 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Liveperson LiveEngage and Tawk.to to solve their respective business needs.

Pros and cons of Liveperson LiveEngage and Tawk.to

Liveperson LiveEngage is more suited to businesses that require Engagement Management with Chat and Contact List Management with Chat where as Tawk.to is focused towards Engagement Management with Chat and Contact List Management with Website .

logo Liveperson LiveEngage

Focus area

Software Failure Risk

  • medium

logo Tawk.to

Focus area

Tawk.to is better than Liveperson LiveEngage for

Software Failure Risk

  • low

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Monitor and chat with the visitors on your website, mobile app or from..

Age

1995

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

41

37

Total Goals
(we found evidences for)

8

9

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management


helpdesk management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


social media management

social media analytics

managing social media account


knowledge management


sales document management

proposal & quote management


generation of new leads


campaign management


lifetime value management



training & onboarding


lead qualification


products & pricelist management



conversion management


content management



Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 5 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve efficiency

  • Improve visibility

  • See 6 more

Top Channels

Channels Used

  • chat

  • website

  • mobile

  • e-mail

  • mobile app

  • offline

  • phone calls

  • video

  • point of sale

  • See 6 more
  • chat

  • website

  • mobile

  • e-mail

  • mobile app

  • offline

  • phone calls

  • video

  • point of sale

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting